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Robert Murray
Robert Murray
Service Advisor
AutoStar Chevrolet of Waynesville
282 Hyatt Creek Rd
Waynesville, NC 28786
10 Reviews
10 Reviews
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10 Reviews of Robert Murray
November 08, 2025
Staff was pleasant. diagnostic fee is ridiculously high. We explained to the service center what needed to be done so we’re not sure what we paid for or why we had to pa diagnostic fee is ridiculously high. We explained to the service center what needed to be done so we’re not sure what we paid for or why we had to pay. No repairs to our vehicle but cost us $230. More
by WENDY.HENSON
Verified Customer
October 22, 2025
what fantastic people and support! they did everything right and i appreciate their efforts to make my visit so pleasant! they did everything right and i appreciate their efforts to make my visit so pleasant! More
by DANARMSTRONG
Other Employees Tagged: Matthew Fox, Joy Haney, David Hartley, John Hooper, Wesley Mauney, Nicholas Goodwin, Amanda Beismer
October 16, 2025
When an appointment is made, it should be honored. I made an appointment in the afternoon (work truck, regular service) and when I got there I was told I could not be seen. I needed to bring the tru I made an appointment in the afternoon (work truck, regular service) and when I got there I was told I could not be seen. I needed to bring the truck back in, early the next day, drop it off, and pick it up that following evening. I work out of this truck, so dropping it off and picking it back up costs me money and time. Next time, be honest with customers and schedule the service times better. If it takes 4 hours, then schedule me into a 4-hour block. Don’t tell me it can be done in 2 hours one afternoon, then, when I take time away from work to get there, you tell me “no it can’t be don’t today; I will have to bring it back another day.” If the call center is not scheduling appropriately (that’s what the service tech told me and also told a coworker when he brought his truck up there for routine service) then the call center and the service department need to have a meeting and figure out how to start scheduling things more appropriately. Your customers are the ones affected by this miscommunication between departments. If this happens again, and I lose money again because I have taken off of work to get to Waynesville (with an appointment) only to be told no, I WILL take my business (and my company’s business—multiple trucks) to a competing dealership. More
by JOSH.BURGESS
October 01, 2025
Fast and informative service all around, let me know everything I need and nothing I didn't need. Will always come back here. everything I need and nothing I didn't need. Will always come back here. More
by aghendrick1
Other Employees Tagged: Joy Haney, Chris Waters
September 28, 2025
You did a very great job getting me in out fast. Thank you so much. Thank you so much. More
by YGROGERS35
Other Employees Tagged: Michael Rich, Gregory Winsell, Matthew Fox, Joy Haney, David Hartley, John Hooper, Wesley Mauney, John Saunders , Holly V
Dealership Inventory (307 Vehicles)
2021 Chevrolet Silverado 1500
used
Gray exterior
6-Speed Automatic Electronic with Overdrive
4WD
