Robert Murray

what fantastic people and support! they did everything right and i appreciate their efforts to make my visit so pleasant! they did everything right and i appreciate their efforts to make my visit so pleasant! More

by DANARMSTRONG Verified Customer Verified Customer

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When an appointment is made, it should be honored. I made an appointment in the afternoon (work truck, regular service) and when I got there I was told I could not be seen. I needed to bring the tru I made an appointment in the afternoon (work truck, regular service) and when I got there I was told I could not be seen. I needed to bring the truck back in, early the next day, drop it off, and pick it up that following evening. I work out of this truck, so dropping it off and picking it back up costs me money and time. Next time, be honest with customers and schedule the service times better. If it takes 4 hours, then schedule me into a 4-hour block. Don’t tell me it can be done in 2 hours one afternoon, then, when I take time away from work to get there, you tell me “no it can’t be don’t today; I will have to bring it back another day.” If the call center is not scheduling appropriately (that’s what the service tech told me and also told a coworker when he brought his truck up there for routine service) then the call center and the service department need to have a meeting and figure out how to start scheduling things more appropriately. Your customers are the ones affected by this miscommunication between departments. If this happens again, and I lose money again because I have taken off of work to get to Waynesville (with an appointment) only to be told no, I WILL take my business (and my company’s business—multiple trucks) to a competing dealership. More

by JOSH.BURGESS Verified Customer Verified Customer

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Everyone in the service department was efficient from scheduling my Tahoe to completing the service. Thank you! scheduling my Tahoe to completing the service. Thank you! More

by Greg Verified Customer Verified Customer

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Fantastic as always, Robert from service was very informative, he kept me posted on everything, he is an asset to your company, thanks to everyone !! informative, he kept me posted on everything, he is an asset to your company, thanks to everyone !! More

by CHARLIEAUSTIN182 Verified Customer Verified Customer

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They were really good to deal with. They were straight up about the charges after diagnosing the problem. Kept us informed every step of the way They were straight up about the charges after diagnosing the problem. Kept us informed every step of the way More

by BEEFYBASS4105 Verified Customer Verified Customer

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Fast and informative service all around, let me know everything I need and nothing I didn't need. Will always come back here. everything I need and nothing I didn't need. Will always come back here. More

by aghendrick1 Verified Customer Verified Customer

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You did a very great job getting me in out fast. Thank you so much. Thank you so much. More

by YGROGERS35 Verified Customer Verified Customer

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Robert done a great job getting us back on the road. He was able to get our work completed sooner than we expected. He was able to get our work completed sooner than we expected. More

by SJRICK10 Verified Customer Verified Customer

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