Robert Murray | Page 2

Friendly,timely tell you what they do and what you need done if extra work is needed done if extra work is needed More

by SPECKLES779 Verified Customer Verified Customer

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I have had a great experience before purchasing tires and would work with this dealership again! would work with this dealership again! More

by DDALTON2 Verified Customer Verified Customer

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Everyone was friendly and professional. They explained what needed to be done to my vehicle. They explained what needed to be done to my vehicle. More

by WOLF0951 Verified Customer Verified Customer

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I took my vehicle in for my first oil change everyone was really friendly, I was in and out in a very timely manner. I would recommend Auto Star if your looking to purchase your next vehicle. really friendly, I was in and out in a very timely manner. I would recommend Auto Star if your looking to purchase your next vehicle. More

by jenkins_37 Verified Customer Verified Customer

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Great service. Attentive to my situation and very Courteous service. I would recommend them too Attentive to my situation and very Courteous service. I would recommend them too More

by BILLY.REILLY7 Verified Customer Verified Customer

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They were curtious, prompt, and professional. The restroom was clean. The waiting room was clean and very comfortable. The restroom was clean. The waiting room was clean and very comfortable. More

by FULLERBEN121 Verified Customer Verified Customer

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Staff was pleasant. diagnostic fee is ridiculously high. We explained to the service center what needed to be done so we’re not sure what we paid for or why we had to pa diagnostic fee is ridiculously high. We explained to the service center what needed to be done so we’re not sure what we paid for or why we had to pay. No repairs to our vehicle but cost us $230. More

by WENDY.HENSON Verified Customer Verified Customer

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Quick friendly service Easy to work with Gave accurate quotes Very helpful Would go there again accurate quotes Very helpful Would go there again More

by REUBENFLANDERS245 Verified Customer Verified Customer

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what fantastic people and support! they did everything right and i appreciate their efforts to make my visit so pleasant! they did everything right and i appreciate their efforts to make my visit so pleasant! More

by DANARMSTRONG Verified Customer Verified Customer

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When an appointment is made, it should be honored. I made an appointment in the afternoon (work truck, regular service) and when I got there I was told I could not be seen. I needed to bring the tru I made an appointment in the afternoon (work truck, regular service) and when I got there I was told I could not be seen. I needed to bring the truck back in, early the next day, drop it off, and pick it up that following evening. I work out of this truck, so dropping it off and picking it back up costs me money and time. Next time, be honest with customers and schedule the service times better. If it takes 4 hours, then schedule me into a 4-hour block. Don’t tell me it can be done in 2 hours one afternoon, then, when I take time away from work to get there, you tell me “no it can’t be don’t today; I will have to bring it back another day.” If the call center is not scheduling appropriately (that’s what the service tech told me and also told a coworker when he brought his truck up there for routine service) then the call center and the service department need to have a meeting and figure out how to start scheduling things more appropriately. Your customers are the ones affected by this miscommunication between departments. If this happens again, and I lose money again because I have taken off of work to get to Waynesville (with an appointment) only to be told no, I WILL take my business (and my company’s business—multiple trucks) to a competing dealership. More

by JOSH.BURGESS Verified Customer Verified Customer

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