Robert Poley
Robert Poley at Greenway Ford of Orlando

Robert Poley

Service Advisor

Greenway Ford of Orlando

9001 E Colonial Dr
Orlando, FL 32817

4.5
23 Reviews
4.5

23 Reviews

Write a Review

23 Reviews of Robert Poley

September 15, 2026

Dealership Rating
Employee Rating

Robbie has been well informed with me on everything that is happening on my vehicle More

by jgoerner12
Service Price Transparency
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Recommend Dealer
Yes
Sep 15, 2026

Greenway Ford of Orlando responded

Knowing that you felt well informed at every stage of your F-150’s service means a lot to our team. Robert is pleased he could keep you updated throughout the process.

September 01, 2026

Dealership Rating
Employee Rating

Service guy was good the the rest not so good as I had to take it to another ford dealer that explained the recall and that there were no disclaimers and that if something when wrong then that was not a fix More

by Eli
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Gaudette, Frank Bitar

Sep 16, 2026

Greenway Ford of Orlando responded

Thank you for your feedback. While we're pleased to hear your service, advisor provided a positive experience, we're sorry to learn that the recall process did not meet your expectations. We understand how important it is to receive clear explanations and confidence that a recall repair fully addresses the concern. Your comments are valuable and will be shared with our team as we continue to improve communication and the overall customer experience. Thank you for bringing this to our attention.

June 14, 2026

Dealership Rating
Employee Rating

Brought vehicle in for a recall and took exactly the time that was mentioned by my service advisor. Service advisor was very friendly and personable. More

by Robertgobin1
Service Price Transparency
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Recommend Dealer
Yes

May 30, 2026

Dealership Rating
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Vehicle completed on time and ready for pickup in less than three hours. Customer service and cashier checkout are was excellent More

by Cghill519
Service Price Transparency
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Recommend Dealer
Yes

March 26, 2026

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Excellent service, wait times were on point and easy to work with. Advisors were really informative. More

by M M
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Recommend Dealer
Yes

Other Employees Tagged: Frank Bitar, Michelle Brau

March 19, 2026

Dealership Rating
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Either your app doesn't work or your service writer. Ignores what's in there. More

by carllevin11
Service Price Transparency
Workmanship
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Recommend Dealer
No
Aug 19, 2026

Greenway Ford of Orlando responded

We appreciate your feedback, please feel free to reach out Miguel Torres, our Sales Guest Experience Manager at 407.275.3200 x4357 so that we can better understand what occurred.

March 12, 2026

Dealership Rating
Employee Rating

They sold me a very expensive warranty that I was told covered scratches. When I asked about a scratch they told it wasn’t covered and would be at my cost. Very disappointing More

by maxschein5
Service Price Transparency
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Recommend Dealer
No

March 09, 2026

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The service was very good, thank you. Pickup and drop on time and very convenient for customers. More

by Relu0
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Recommend Dealer
Yes

Other Employees Tagged: Frank Bitar

February 06, 2026

Dealership Rating
Employee Rating

Always get the job done right! Robbie Poley is always very helpful and knowledgeable, he is great More

by agerena
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

November 07, 2025

Dealership Rating
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Just needed a dount tire put together. Got me right in. Without waiting a long time More

by susie
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Recommend Dealer
Yes

Other Employees Tagged: Frank Bitar

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