Robert Powell

The salesman and the general manager are very unprofessional my vehicle had a alignment problem and they do not want to fix it and the general manager do not no how to talk to customers an I had unprofessional my vehicle had a alignment problem and they do not want to fix it and the general manager do not no how to talk to customers an I had a bad experience with metro ford an I wouldn't recommend them to no one. More

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I bought a 150k vehicle and had a manufacturing failure with decals when the vehicle was brand new. The GM was supposed to set up something to have it fixed or all least pay for half of the repairs. Needle with decals when the vehicle was brand new. The GM was supposed to set up something to have it fixed or all least pay for half of the repairs. Needless to say nothing ever happened. Not even a follow up phone call to say they were going to or not going to g to do anything for repairs. I have bought 2 high dollar vehicles through this dealership. It will be the last time!! More

by RUSSELLOBERMAYER Verified Customer Verified Customer

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Everyone was friendly and answered any questions I I had. It was a easy smooth process. It was a easy smooth process. More

by dakotablankenship96 Verified Customer Verified Customer

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This is my second vehicle purchase from Metro Ford. I was very pleased both times with the lack of xx (or 'B.S.') and no hidden fees that could drive up the cost. I contacted them online, and they were I was very pleased both times with the lack of xx (or 'B.S.') and no hidden fees that could drive up the cost. I contacted them online, and they were very prompt in contacting me and answered all my questions. When I arrived at the dealership, I was greeted by many of the staff and asked if I needed any help, but they were not pushy. I took the vehicle for a test drive and asked if they had a problem with me stopping by my mechanic's shop for an inspection of the vehicle. They had no problems with it, and all went well at the shop. When I sat down with my salesman, he presented me with the price I expected from their website and a document fee. I was happy with this and purchased the vehicle and am very satisfied with my purchase and glad I came back for a second vehicle purchase. More

by eloney1 Verified Customer Verified Customer

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Jesus was a solid dude. Recommend him to anyone. Not pushy at all. Did give me wrong interest rate but it’s okay Recommend him to anyone. Not pushy at all. Did give me wrong interest rate but it’s okay More

by Coddmag Verified Customer Verified Customer

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I will NEVER purchase another vehicle from this dealership. The experience was terrible. The finance representative was A COOL SLICK dishonest guy and attempted to charge me $3,000 for issues that dealership. The experience was terrible. The finance representative was A COOL SLICK dishonest guy and attempted to charge me $3,000 for issues that did not exist and his puppet service advisor is no better. They fabricated problems with my vehicle, which I later confirmed by getting a second opinion. If you are considering buying a vehicle from this location, I strongly advise against it. Save yourself the trouble and look elsewhere. More

by vincent12 Verified Customer Verified Customer

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Sold us a lemon. They came to pick it up a few days after we drove it home to work on issues we discovered driving it home off the lot. They've had the vehicle over They came to pick it up a few days after we drove it home to work on issues we discovered driving it home off the lot. They've had the vehicle over 40 days and issue an estimate of over $17k for repairs on a vehicle that was supposedly cleared after inspection and labeled as "runs great" and "family ready." The vehicle itself is barely worth $19K. On top of that, they absolutely love avoiding communication with "customers." Avoid this place like the plague! More

by JEllis Verified Customer Verified Customer

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In finance, lies were told right to my face. Then when it's time to sign, you have us sign from our phones were we can't tell that you totally changed the numbers. Our salesman was wonderful, Then when it's time to sign, you have us sign from our phones were we can't tell that you totally changed the numbers. Our salesman was wonderful, our finance manager is a lying crook! More

by CHODGE1 Verified Customer Verified Customer

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Excellent experience buying a new truck. Great inventory with a quick transaction. Spent minimal time at the dealer and got a fair price on my trade. One of the easiest car buying experience Great inventory with a quick transaction. Spent minimal time at the dealer and got a fair price on my trade. One of the easiest car buying experiences in 30 years of buying cars. More

by Trevor.westermann Verified Customer Verified Customer

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I wanna start by saying my salesman Chris Derrick had nothing to do with my bad experience. He was great! Best salesman I’ve ever had. I purchased a 2023 Jeep Wrangler Rubicon with 36,000 miles on it on nothing to do with my bad experience. He was great! Best salesman I’ve ever had. I purchased a 2023 Jeep Wrangler Rubicon with 36,000 miles on it on October 24, 2025. On the test drive I noticed that the front end alignment was a little off so I thought. I asked that the front am be aligned if I decided to buy it so we wrote up a “we owe” to have it looked at the following Monday. After dropping it off and waiting on it to get aligned a couple of hours later I left to get back on the highway. The jeep went into death wobble. I took it back and they looked it over and couldn’t figure it out. Long story short they sent it off to a jeep dealership in Edmond and they decided to put a new steering stabilizer on the jeep, I said at the time that wasn’t going to fix the issue but that’s what they did and I finally got it back on Halloween night October 31 after showing up to pick it up cause I was told it was ready. Three hours later on the way home I had a lot of vibration and flutter in the front end like it was still trying to go into death wobble. It had not fixed the issue as I had stated prior to leaving the dealership was still there. The following Tuesday, November 5. I took it to an off-road repair shop just down the road from Metro Ford and had them look over the jeep. They went and drove It came back and looked at it and about 20 minutes later they had identified what the issue was. It was the drag link bars that had failed and was told that it was rather obvious so I took the estimate from the off-road shop back to Metro Ford and asked that they addressed the actual issue like they stated they would initially. The used car manager came out and spoke to me after waiting for a little while and was very rude and dismissive of me and told me no they weren’t going to stand behind repairing my vehicle, continued to cut me off and not let me speak and walked out of the room. I’ve never been treated like that, especially from a dealership, and I believe even the service department people around were kind of surprised at the way he treated me. I clearly was not very happy at the way he spoke to me and he could’ve went about it a completely different way and I’m very very unhappy with Metro Ford as dealership as a whole for not standing behind a vehicle, that right now is unsafe for me to drive. I’ve owned the vehicle for almost 2 weeks now and I’ve not been able to enjoy it at all. When you spend close to $40,000 on a new vehicle with that low mileage, you certainly don’t expect this. I was told by the used car manager I should’ve purchased a extended warranty and it would’ve been different. Had I not already pointed out that there was a steering issue when I test drove it that would be different. You purchased from big dealerships because you feel like you should be able to trust what you’re buying. throughout the process, I was told repeatedly Throughout the process multiple people said don’t worry we will make this right and then it wasn’t made right and now I have to foot the bill for nearly $900 to actually get it repaired. Putting the steering stabilizer on the jeep was a Band-Aid for the fix to try to mask what the real problem was and I told them that from the very beginning. They wanted the cheapest fix possible to get me out the door and be done with me and this just proves it by the way I was treated on November 5, 2025. I just want to say that the used car manager I spoke with was rude and disrespectful and I didn’t appreciate it at all and had I not been a better person, well I’ll just leave it at that. Word-of-mouth is very strong and I can promise moving forward. I will not recommend Metro Ford and will tell them my story and that kind of stuff gets around. This wasn’t the most well written review due to the fact that I’m still pretty angry about all of this, but it is what it is. More

by bradwoodard35 Verified Customer Verified Customer

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