Robert Powell | Page 2

I wanna start by saying my salesman Chris Derrick had nothing to do with my bad experience. He was great! Best salesman I’ve ever had. I purchased a 2023 Jeep Wrangler Rubicon with 36,000 miles on it on nothing to do with my bad experience. He was great! Best salesman I’ve ever had. I purchased a 2023 Jeep Wrangler Rubicon with 36,000 miles on it on October 24, 2025. On the test drive I noticed that the front end alignment was a little off so I thought. I asked that the front am be aligned if I decided to buy it so we wrote up a “we owe” to have it looked at the following Monday. After dropping it off and waiting on it to get aligned a couple of hours later I left to get back on the highway. The jeep went into death wobble. I took it back and they looked it over and couldn’t figure it out. Long story short they sent it off to a jeep dealership in Edmond and they decided to put a new steering stabilizer on the jeep, I said at the time that wasn’t going to fix the issue but that’s what they did and I finally got it back on Halloween night October 31 after showing up to pick it up cause I was told it was ready. Three hours later on the way home I had a lot of vibration and flutter in the front end like it was still trying to go into death wobble. It had not fixed the issue as I had stated prior to leaving the dealership was still there. The following Tuesday, November 5. I took it to an off-road repair shop just down the road from Metro Ford and had them look over the jeep. They went and drove It came back and looked at it and about 20 minutes later they had identified what the issue was. It was the drag link bars that had failed and was told that it was rather obvious so I took the estimate from the off-road shop back to Metro Ford and asked that they addressed the actual issue like they stated they would initially. The used car manager came out and spoke to me after waiting for a little while and was very rude and dismissive of me and told me no they weren’t going to stand behind repairing my vehicle, continued to cut me off and not let me speak and walked out of the room. I’ve never been treated like that, especially from a dealership, and I believe even the service department people around were kind of surprised at the way he treated me. I clearly was not very happy at the way he spoke to me and he could’ve went about it a completely different way and I’m very very unhappy with Metro Ford as dealership as a whole for not standing behind a vehicle, that right now is unsafe for me to drive. I’ve owned the vehicle for almost 2 weeks now and I’ve not been able to enjoy it at all. When you spend close to $40,000 on a new vehicle with that low mileage, you certainly don’t expect this. I was told by the used car manager I should’ve purchased a extended warranty and it would’ve been different. Had I not already pointed out that there was a steering issue when I test drove it that would be different. You purchased from big dealerships because you feel like you should be able to trust what you’re buying. throughout the process, I was told repeatedly Throughout the process multiple people said don’t worry we will make this right and then it wasn’t made right and now I have to foot the bill for nearly $900 to actually get it repaired. Putting the steering stabilizer on the jeep was a Band-Aid for the fix to try to mask what the real problem was and I told them that from the very beginning. They wanted the cheapest fix possible to get me out the door and be done with me and this just proves it by the way I was treated on November 5, 2025. I just want to say that the used car manager I spoke with was rude and disrespectful and I didn’t appreciate it at all and had I not been a better person, well I’ll just leave it at that. Word-of-mouth is very strong and I can promise moving forward. I will not recommend Metro Ford and will tell them my story and that kind of stuff gets around. This wasn’t the most well written review due to the fact that I’m still pretty angry about all of this, but it is what it is. More

by bradwoodard35 Verified Customer Verified Customer

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Great service. Went to many other dealers and after searching for weeks, I came across the truck I was looking for at Metro Ford. They did not hesitate to help me w Went to many other dealers and after searching for weeks, I came across the truck I was looking for at Metro Ford. They did not hesitate to help me with the sale and give me a great deal. More

by Triston Hill Verified Customer Verified Customer

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Denise and the team at Metro Ford OKC are the best in the business! Always there to help in any way possible to make sure your service needs are always met. business! Always there to help in any way possible to make sure your service needs are always met. More

by Pucksnmoore Verified Customer Verified Customer

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His wonderful guy for sale man worked with us all the time even when he was out after he keep in touch with time even when he was out after he keep in touch with More

by ben3748 Verified Customer Verified Customer

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I had a great experience. The salesman was amazing. Joshua Hopton was my salesman and he was amazing. He was very helpful he answered all of the questions we had. I would reco The salesman was amazing. Joshua Hopton was my salesman and he was amazing. He was very helpful he answered all of the questions we had. I would recommend this dealership to everyone I know. And I will be telling them is they go to ask for Joshua when they go. He really was an amazing person. More

by HOUSEMOUSE_90 Verified Customer Verified Customer

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Linda was very helpful and courteous. I highly recommend Linda and this dealership. Straight forward dealing and hassle free. I highly recommend Linda and this dealership. Straight forward dealing and hassle free. More

by L_wh Verified Customer Verified Customer

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The sales guys at Metro Ford of OKC were amazing! Such a positive and welcoming atmosphere! Cristian, my sales rep, and his Sales Manager, Robert, were kind and went above and beyond to help me find Such a positive and welcoming atmosphere! Cristian, my sales rep, and his Sales Manager, Robert, were kind and went above and beyond to help me find the best deal. I also want to give a shout out to Rocky in the finance department for working so hard to find me the best rate and monthly payment with the right bank! These guys really care about setting their customers up for success and that meant the world to me! I cried happy tears a few times! This was a great car buying experience! Thanks again, guys! More

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Got a good deal on the car, as it was a concierge vehicle previously. But, in order to get the deal, they made the “Metro Ford Guarantee” package (where you pay like $2,000, but get lifetime oils changes, et previously. But, in order to get the deal, they made the “Metro Ford Guarantee” package (where you pay like $2,000, but get lifetime oils changes, etc free) “Mandatory.” I’m not sure we would have purchased that option if we could have bought the car without it. Then, we were told one price, but the numbers were put in wrong on the trade-in value by mistake- so, when we got back to the finance section, the final monthly amount ended up being more than we were told/wanted it to be. Again, it was a descent deal overall, so we proceeded with the purchase, but it didn’t exactly give us the “good vibes” of getting a new car. I don’t have full confidence that they will always do everything promised. I got a very distinct feeling that we were “sold” a lot of stuff, but it could be harder to actually get the services done in the future. I think time will tell on that one. As we bought the extended warranty (which we had planned to do anyways), and were forced to get the Metro Ford Guarantee package- I hope they live up to their end in the future! More

by Leslie.williams86 Verified Customer Verified Customer

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As usual, everyone professional, helpful, and kind. Brian Chan very knowledgeable, and probably the main reason I keep coming back! He never stops helping me find what I want and is very detail orient Brian Chan very knowledgeable, and probably the main reason I keep coming back! He never stops helping me find what I want and is very detail oriented on product knowledge. Service department also one of the best I’ve ever worked with. Go Metro! More

by splaw1952 Verified Customer Verified Customer

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Best service, honest and straight forward! Thanks for taking good care of me, I’ll be back! Thanks for taking good care of me, I’ll be back! More

by mlm3070 Verified Customer Verified Customer

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