Robert Pritchard | Page 2

Purchased at least 3 cars here. Been coming here since 2007. Every time I come in to get an oil change or drop my car off, everyone is very professional and very friendly. Been coming here since 2007. Every time I come in to get an oil change or drop my car off, everyone is very professional and very friendly. More

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Great dealership and service department. The salespeople are knowledgeable about the vehicles in stock and your financing, and then you get the best deal! I have done business with this loca The salespeople are knowledgeable about the vehicles in stock and your financing, and then you get the best deal! I have done business with this location since 1987! More

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No masks worn. Even a policeman had no mask. Rude to women. Many times I have had to wait while males get waited on first because I must be with one of them. Will not return women. Many times I have had to wait while males get waited on first because I must be with one of them. Will not return More

Helpful 4

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This dealership is the worst Ford Dealer I have ever seen. They sat on my vehicle all day and held it hostage and called me three times trying to buy it. I had to call Ford Motor to get the vehicle. seen. They sat on my vehicle all day and held it hostage and called me three times trying to buy it. I had to call Ford Motor to get the vehicle. The service manger lied through his teeth the vehicle was brought in at 930 in the morning their own repair ticket shows they didn't even bother to look at the vehicle. I called at 435 asking why it wasn't done. The service manager lied and said they were working on it when in fact they didn't even bring it into the shop until16:49 14 minutes after I called. They are the worst do not due business with them More

Helpful 5

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Salesman was very good. Very helpful an professional. Patient an informative. I will continue to do business with Ford in Midlothian, as long as the service is the same!! Patient an informative. I will continue to do business with Ford in Midlothian, as long as the service is the same!! More

by MSSHERRYSHAY Verified Customer Verified Customer

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Be careful with the people form this dealer. If they will tell u how much is going to be to repair your car tell them to give u in writing. I didn’t and the difference was 1800+$ and They didn’t do all I tol tell u how much is going to be to repair your car tell them to give u in writing. I didn’t and the difference was 1800+$ and They didn’t do all I told them to do I left without oil change because they forgot. So my advice to you use another dealer.They are liars More

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Did good work. But did not give an estimate before work was completed. As they stated when car was left.But did apologize & gave a small discount from labor cost. was completed. As they stated when car was left.But did apologize & gave a small discount from labor cost. More

by Paul 113068 Verified Customer Verified Customer

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It took 3 tries to get this repaired (maybe). We had to tell the service department about the technical service bulletin issued for this problem. tell the service department about the technical service bulletin issued for this problem. More

by PVSBMRILEY Verified Customer Verified Customer

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Anytime we do repairs at this shop, we meet technicians who are some of the most competent in the business. They do their work expertly and professionally, and the work is done remarkably well, and on time who are some of the most competent in the business. They do their work expertly and professionally, and the work is done remarkably well, and on time. Kudos! More

by Godson Verified Customer Verified Customer

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I brought my vehicle in for electrical issues in Jan. 2020. I ha e been back twice since then. My issue has not been resolved. Very unsatisfied. 2020. I ha e been back twice since then. My issue has not been resolved. Very unsatisfied. More

by Kay Verified Customer Verified Customer

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