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Robert Ruiz
Robert Ruiz at Lehman Buick GMC
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Robert Ruiz

F&I Manager

Lehman Buick GMC

21200 NW 2nd Ave
Miami Gardens, FL 33169

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2 Reviews
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2 Reviews

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2 Reviews of Robert Ruiz

July 15, 2021

Dealership Rating
Employee Rating

"We purchase the vehicle on 6/20, today is 7/15 and they..."

- carlos_churion Verified Customer

We purchase the vehicle on 6/20, today is 7/15 and they still have not paid our trade in nor fully funded the new vehicle. I had to make a payment on a vehicle I traded in that I no longer have. I’ve called multiple times, I’ve stopped by the dealership and even though they acknowledge this is a GMC financial issue and they are aware of the issue, they have yet to have a supervisor, manager contact me and they are not willing to follow up with their bank via phone to resolve the issue.

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Recommend Dealer
No
Jul 18, 2021

carlos_churion responded

Your response is a joke. You have my name and information, before posting a copy paste response, you could have done an investigations. Your response does not issue an apology nor empathy and you still have yet to contact me with a solution. My temporary tag will expire on Tuesday 7/20 and you and your team still have yet to solve my issue. Poor management on your side.

Jul 17, 2021

Lehman Buick GMC responded

Thank you Carlos Churion for this information concerning the payoff for your trade and funding of the new vehicle you purchased. I will be conducting a review internally to learn more about this situation and ask that you contact me directly so we discuss this matter and so I can ensure that I have a clear and concise understanding of exactly what has transpired. I am here to help promptly resolve this matter. Please let me hear from you at your earliest convenience. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com .

June 25, 2021

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Employee Rating

"Very efficient and knowledgeable he dealership staff is..."

- VALERIETKINS Verified Customer

Very efficient and knowledgeable he dealership staff is very efficient and knowledgeable. Everyone was nice and helpful. Every time I visit they deliver excellent customer service!

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Recommend Dealer
Yes

Other Employees Tagged: Ricardo Saint Sume , Abner Reyes

Jun 29, 2021

Lehman Buick GMC responded

Thank you VALERIETKINS for this review of the very efficient and knowledgeable services you received during your recent visit to our service department. Your comment that every time you visit, we deliver excellent customer service is very important to us and demonstrates our commitment to providing only the best services to our customers. We appreciate your business!

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