Robert Simmons | Page 10

I always receive outstanding service when I bring my car in for service. The Nissan dealer gives me a computer print out of anything that is wrong with my car. in for service. The Nissan dealer gives me a computer print out of anything that is wrong with my car. More

by REVDRLIV55 Verified Customer Verified Customer

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Very efficient and responsive. I have had my car serviced there since purchased 5 years ago. I have had my car serviced there since purchased 5 years ago. More

by LARRYADD Verified Customer Verified Customer

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I always enjoy working with Robert and service department- always professional, prompt, courteous and knowledgeable. department- always professional, prompt, courteous and knowledgeable. More

by MARYWHIT41 Verified Customer Verified Customer

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Service department was very professional and good communication with updates for me while I was waiting. communication with updates for me while I was waiting. More

by CWASSON1 Verified Customer Verified Customer

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Bill Ray Nissan has a phenomenal staff. No matter what department you are dealing with they all are friendly and provide professional service. No matter what department you are dealing with they all are friendly and provide professional service. More

by NOEMI_SALINAS Verified Customer Verified Customer

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I had a horrible experience at this dealership and received absolutely no communication back when I’ve called to rectify the situation. I brought my vehicle in a couple of weeks ago, and in the inspec received absolutely no communication back when I’ve called to rectify the situation. I brought my vehicle in a couple of weeks ago, and in the inspection the advisor Robert Simmons, told me I would need new break pads immediately, I mentioned to him that there was an offer on their website for break pads to be replaced at a cheaper price than what he had told me, and he mentioned that as long as I bring it in, they will honor it. After they had completed all the work and I came back in to show him the offer from their own website and he just kept repeating it’s not valid as the offer said “replace break pad and resurface rotors” while they replaced the break pad and replaced rotors. Well trying to mention that I wouldn’t have agreed to having the work done if they had mentioned that and that I felt it was shady behavior the advisor just kept repeating to me constantly that “I need to read”. I felt that this was rude and unacceptable for a service advisor. A day later I also noticed the metal trim on my car door had been taken off during the service. I called that day and left a message with my service advisor (who was not working that day) and another service manager who was apparently in but I guess missed my call. I heard back from neither of them. Two weeks later I called the service manager, Richard Morris, and left a voicemail. I have still not been reached out too. This is the last time I go to this dealership. More

by Syldon Verified Customer Verified Customer

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Everyone I dealt with is professional, attentive, and informative. My interactions were with Robert in Service, Darren in the body shop and Robert who explained Sunbit. I was able to get my car servi informative. My interactions were with Robert in Service, Darren in the body shop and Robert who explained Sunbit. I was able to get my car serviced and and estimate for bodywork. I had received an email about Sunbit so I set up my body repair with Sunbit for three months of payments, no interest. Very smooth process. I love this dealership. More

by CYNTHIAANNR Verified Customer Verified Customer

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Robert Simmons was my advisor. He has helped me in the past also. He does a great job and is knowledgeable. He kept me informed with the progress of my vehicle. He has helped me in the past also. He does a great job and is knowledgeable. He kept me informed with the progress of my vehicle. More

by DEB0072 Verified Customer Verified Customer

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They are always ready to help without hesitation. Even when they don't benefit anything from the situation. Even when they don't benefit anything from the situation. More

by BEARDENKELLY3 Verified Customer Verified Customer

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I was treated with friendliness, efficiency and professionalism. They contacted me immediately regarding work regarding my Nissan Murano. My service advisor Robert was in my opinion the best employ professionalism. They contacted me immediately regarding work regarding my Nissan Murano. My service advisor Robert was in my opinion the best employee I have ever worked with at your dealership. He was knowledgeable, kind and helped me when I got there and needed my dashboard reset. More

by TREKBIKE59 Verified Customer Verified Customer

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