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Start your review of Robert Smitherman.
Robert Smitherman
Robert Smitherman at Serpentini Chevrolet of Willoughby Hills
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Robert Smitherman

Sales Manager

Serpentini Chevrolet of Willoughby Hills

2810 Bishop Rd
Willoughby Hills, OH 44092

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2 Reviews of Robert Smitherman

February 03, 2021

Dealership Rating
Employee Rating

"Not very happy with car , but I had a great experience,..."

- twontheproducer Verified Customer

Not very happy with car , but I had a great experience, everybody was nice just don’t like the car . Service was very fast I was in and out

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Recommend Dealer
Yes
Feb 03, 2021

Serpentini Chevrolet of Willoughby Hills responded

Hello, Providing a positive experience is our top priority, and we are happy to learn that our team achieved that goal. We are, however, disappointed to hear that you are not happy with your new car. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly as we welcome the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

July 31, 2020

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Employee Rating

"The wheel alignment courtesy inspection that’s performed..."

- IHENKE Verified Customer

The wheel alignment courtesy inspection that’s performed when checking in for service is a scam. They claimed the wheel alignment on my brand new vehicle was off by a lot! I declined the $120 service and went to a local Mr. Tire. They put my vehicle on the alignment rack and it turned out it was only off by a minuscule amount. They corrected it for a fraction of the price too!

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Recommend Dealer
No
Aug 17, 2020

Serpentini Chevrolet of Willoughby Hills responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

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