Robert Tew | Page 8

Just bought my 2nd Mazda from Andrew at Royal Moore Mazda. He is so great and has such a great personality! You really need to go see him!! Mazda. He is so great and has such a great personality! You really need to go see him!! More

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2 1/2 hrs with an appointment for an oil change, for me is unacceptable especially when I have to drive 45 mins to get there. I was told 1 1/2 hrs at drop off, which I also found a bit long as I had used a is unacceptable especially when I have to drive 45 mins to get there. I was told 1 1/2 hrs at drop off, which I also found a bit long as I had used a different dealership for my Camry in the past and NEVER had to wait that long. I was not given a reason for the lengthy wait time or any kind of communication or acknowledgement for it. I will be looking to find a different place for service. More

by kristy.finan Verified Customer Verified Customer

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Came in for my first oil change and the service was simple and spot on. Couldn't ask for anything better. Thank You! simple and spot on. Couldn't ask for anything better. Thank You! More

by hunter.tejeda Verified Customer Verified Customer

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I have been bring my GMC in for service sense 2018 the department has improved greatly the last couple of years. department has improved greatly the last couple of years. More

by johncj5 Verified Customer Verified Customer

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Okay, here is a multi part review: 1. Robert, the tech who checked us in, was excellent. 2. Robert, sending the video clips was a nice touch. In short, the service department rocked! H Robert, the tech who checked us in, was excellent. 2. Robert, sending the video clips was a nice touch. In short, the service department rocked! However... 3. We had a list of things we needed answered. The young lady who joined us in the car and helped set up Android auto was very pleasant. She also helped with several other "functional" questions. 4. But none of your sales folks could answer this question: How do I set up the radio so it DOES NOT automatically turn on when I start the car? The 3 I asked could not tell me how. But I have a friend with the same make/model car, and his radio stays off until it is turned on. 5. The salesforce is young. They tried to help. They were universally nice. 6. The sales force needs a "fact sheet" (aka database) where every question they answer is logged so the next person who is asked a similar question asked can immediately call it up if they don't know the answer. More

by larryshanebird Verified Customer Verified Customer

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When I returned the loaner vehicle, they found there was a damage to the front bumper. The damage was not bad, but I felt like I was treated like a criminal. I was not allowed to have my vehicle returned un a damage to the front bumper. The damage was not bad, but I felt like I was treated like a criminal. I was not allowed to have my vehicle returned until I paid the $500 deductible that I have on my auto insurance policy. More

by MRCP58 Verified Customer Verified Customer

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Absolutely fantastic service from Robert! Best costumer service I have seen in a while he should get a raise. Best costumer service I have seen in a while he should get a raise. More

by aogrady0 Verified Customer Verified Customer

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I had a really good experience with everyone that I interacted with during my time at Royal Moore Mazda. Each person made my visit easy and gave the the help and information that I needed. interacted with during my time at Royal Moore Mazda. Each person made my visit easy and gave the the help and information that I needed. More

by rene.mendez429 Verified Customer Verified Customer

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Robert was personable, gave me pertinent information and suggestions about my car. Service was quick and easy to schedule. suggestions about my car. Service was quick and easy to schedule. More

by fgbill Verified Customer Verified Customer

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Service rep was great. Sent me pictures of what they were doing to the car. Friendly conversation and got me in and out of the dealership fast. Sent me pictures of what they were doing to the car. Friendly conversation and got me in and out of the dealership fast. More

by Don Youngman Verified Customer Verified Customer

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