Robert Toves | Page 2

UPDATE: See latest review. Update: Chas Sudol has righted some wrongs and for that I have updated my rating to a higher score. It does not change the experience I had prior Update: Chas Sudol has righted some wrongs and for that I have updated my rating to a higher score. It does not change the experience I had prior but it at least eases my mind as to the safety and well-being of my vehicle. Thank you Chas. This dealership put me through xxxx with my most recent purchase of a Pre-Owned certified vehicle. This is the second time I have had a bad experience here and will not be returning for future purchases. I had my vehicle for less than a week before returning with a leak underneath my car, a strong smell of gasoline, and the car running very poorly (which I mentioned during test drive and was told it’s just how larger vehicles drive and that I’m just used to driving my hybrid fusion). My CERTIFIED vehicle from Gosch Ford had a broken catalytic converter, all the clamps underneath the car were broken, and service overfilled my coolant by 2-3 inches, causing it to leak. After bringing my car back to see what was going on, it took 5 days for the used sales department to call me because the service advisor was off for a couple days so I get that… but my car was in service for 2.5 weeks and not once did service call me with an update of what was happening. I called and left voicemails, sent texts asking for updates, not a single time was a call or text returned. After trying and trying and trying for some communication, I had to drive myself to the dealership after just having surgery a week prior just to be able to get some answers. I was told several things that made the situation worse, #1 being “due to the extensive amount of miles you put on the car since you bought it, the catalytic converter probably went out” , NOTE: I live 1 mile away from this dealership and had only put 50-60 miles on it since I bought it, but from day one including the test drive I mentioned the smell of gasoline and the poor driving ability, I also can’t be to blame for the broken clamps and overfilling the coolant causing the leak.I was also told that it looked like a 3 inch rock kicked up and broke it. I would have known if this happened… #2 being that “ford is going to take care of these repairs complimentary” yet I already had the manufacturer warranty and paid $3500 for the extended warranty which means this was not complimentary. I paid out of pocket for these repairs in advance. Ford DID pay a locksmith to make a second key fob for my vehicle and when he came out to make the key, HE told me more about my vehicle and it’s features than anyone during my sale did. There was never a car tour on how to use everything when I purchased, yet a third party locksmith took the time out of his day to show me the features the car had that I had no idea about. I was never told to add my car to ford pass to get my pass points so here I am a month later with no points trying to figure out where they are. Thankfully the new car sales department helped me through this, and helped me set up CarPlay which I was told was wireless but ended up needing a cord. Although the car eventually got fixed after 2.5 weeks, every aspect of this deal was bad. The car should have NEVER been certified in the condition it was in, there should have been communication between the used sales department and the service department about the issues that were brought up, there should have been communication from the dealership to me regarding the status and condition of my vehicle, the dealership should not have tried to blame the customer for the issues they sold the car with, they should have done a tour of the car with its features, etc. There are so many more things I can say about how bad this experience is but I’m sure by now this review is too long. I do want to highlight the following people who we’re not involved in this mess and DID help me and provide great customer service: 1. Kyle and Jesse at new car sales department 2. Stuart with financing 3. Landon with new car sales department More

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Gosh ford is the best dealership around their professionalism and customer service is top notch. I definitely recommend them to everyone I am a loyal customer and can’t wait to do future business professionalism and customer service is top notch. I definitely recommend them to everyone I am a loyal customer and can’t wait to do future business with them! More

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I’ve had several of my vehicles serviced at gosch ford and the experience have always been positive. Cameron is always positive n helpful. Great staff . Thank you for everyone service. and the experience have always been positive. Cameron is always positive n helpful. Great staff . Thank you for everyone service. More

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Mr Tovar, is an excellent service parts consultant, I got the parts that I needed, quick and easy and to top it off I got a military discount as always Ford Gosh Temecula is an awesome Team to have my trucks the parts that I needed, quick and easy and to top it off I got a military discount as always Ford Gosh Temecula is an awesome Team to have my trucks serviced More

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The people are very friendly and customer oriented. Unfortunately it took almost 2 hours to mount a license plate bracket. This is way too long as it is only a minor work. Unfortunately it took almost 2 hours to mount a license plate bracket. This is way too long as it is only a minor work. More

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At Gosch Ford Temecula, my husband and I had an overall great experience. We recommend. great experience. We recommend. More

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Everyone I speak to at Gosch Ford is always so helpful and very friendly. Great customer service. and very friendly. Great customer service. More

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Great customer service. Parts department crew are amazing at what they do they are all so helpful and patient, Carlos from parts department has great personality, has gone a Parts department crew are amazing at what they do they are all so helpful and patient, Carlos from parts department has great personality, has gone above and beyond to help us out with any issues, highly recommend Carlos for any parts you are looking for or questions you may have. Also they are excellent on their delivery’s and returns. More

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service very slow and took 3 1/2 hours to do a oil change and cab air filter and check breaks came in at 7.10am change and cab air filter and check breaks came in at 7.10am More

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Will do business again great place! Great parts department. Very knowledgeable personal friendly and helpful!!! Great parts department. Very knowledgeable personal friendly and helpful!!! More

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