Robert Velazquez | Page 7

Only one small item I did not have any record of a call from Robert, although, I am sure he made a call, but it was not to my cell phone that I would have record or a voi I did not have any record of a call from Robert, although, I am sure he made a call, but it was not to my cell phone that I would have record or a voicemail. Robert has always been proactive and is a good member of the Excellant service team at DCH More

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Great service Greatest service always great friendly good response to questions Service service service always service Exceptional service great crew all around Greatest service always great friendly good response to questions Service service service always service Exceptional service great crew all around always helping no matter what😊😊services More

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Consistently outstanding I love my cpo Audi A4 and the service is fantastic! It is as seamless and efficient as possible, and the job gets done perfectly. The people are prof I love my cpo Audi A4 and the service is fantastic! It is as seamless and efficient as possible, and the job gets done perfectly. The people are professional and friendly and don't make you feel you are being taken advantage of. More

by kathleen.lyonsboswick Verified Customer Verified Customer

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Super Friendly Appointment Came for a repair and to purchase my Audi at the end of the lease. Everyone was so friendly. I felt relaxed and comfortable with each and every perso Came for a repair and to purchase my Audi at the end of the lease. Everyone was so friendly. I felt relaxed and comfortable with each and every person I met with. Great experience. More

by myownmfr Verified Customer Verified Customer

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Prompt, friendly attention and excelllent communication You know those sometimes hard to understand messages associated with the dashboard icons? Well I got one. This dealership explained the possible mal You know those sometimes hard to understand messages associated with the dashboard icons? Well I got one. This dealership explained the possible malfunctions associated with one of the icons that appeared on mine; promptly checked the computer in the Audi to determine the specific concern; promptly ordered the needed parts; and communicated the status of the order; and finally called to let me know the parts were in and I could set up an appointment with a loaner car to use. Then, because the job took 2 days, I was kept up to date on the status of the work, and the contact person I could call on each of the days. Because the attention, communication, and consideration were so excellent, I am happy to submit this review. More

by J S Verified Customer Verified Customer

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Robert: Best Audi Service Adviser I've Ever Worked With Owning two 2016 Audis, there have been plenty of opportunities to work with dealership service advisors over the past couple of years. Being dissatisf Owning two 2016 Audis, there have been plenty of opportunities to work with dealership service advisors over the past couple of years. Being dissatisfied with my dealership of origin, a colleague recommended Millburn for some needed repairs. Robert Velasquez was the key to my experience: great efficiency, regular and professional communication, and he clearly recognizes the importance of doing the right thing. When parts department dropped the ball, Robert was the person who picked it up and kept me abreast of the plan forward. He is hands down deserving of accolades, and has earned my respect, appreciation and future business. More

by KB Verified Customer Verified Customer

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A5 oil service Service rep was very courteous and helpful. Work was done as requested and a problem identified during the vehicle inspection was handled very well a Service rep was very courteous and helpful. Work was done as requested and a problem identified during the vehicle inspection was handled very well and timely. More

by vicente Verified Customer Verified Customer

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I got what I needed, but I felt ignored My problem got diagnosed, parts were ordered, and an appointment was made for installation. So - I will have everything I need. However, I am not as My problem got diagnosed, parts were ordered, and an appointment was made for installation. So - I will have everything I need. However, I am not as pleased as I would like to be because the service representative did not seem to have time for me. I went to his desk after waiting over two hours to ask what was going on with my car- that was when he briefed me. Then I was asked to wait a little while for him to finish something, and he would finish up with me. I waited another 20 minutes and then went to his desk again because I couldn't wait much longer. Only when I initiated the conversation did he tell me what the next steps would be, etc. i understand that the service department is very busy and that my problem was not an easy one to solve, but I had an appointment and should have been responded to more directly and quicker. More

by HARON0 Verified Customer Verified Customer

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Great service great group My experience here is always great. They make me feel right at home and I never leave stressed.i would recommend dch Audi to everyone. My experience here is always great. They make me feel right at home and I never leave stressed.i would recommend dch Audi to everyone. More

by gwido33307 Verified Customer Verified Customer

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service brought car in for a problem with the driver side wheel noise; and why brakes still squeal after 16 months and 10000 miles...instead the passenger sid brought car in for a problem with the driver side wheel noise; and why brakes still squeal after 16 months and 10000 miles...instead the passenger side was worked on to diagnose and nothing was done with the drivers side wheel hum and the squeaky brakes...and I was told that the loaner vehicle that was to be there for me was not available but the audi assist driver would take me to my office; however there was no driver to take me back..not a big deal but annoying More

by ROBMAS Verified Customer Verified Customer

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