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Roberto A. Dial
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167 Reviews
Languages Spoken
Spanish
167 Reviews
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167 Reviews of Roberto A. Dial
August 31, 2023
I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months o This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023. More
by Cynvonica
Other Employees Tagged: Ed Colton , Joey Duncan
Helpful 
August 26, 2023
My experience with Charles Archer was very good I have brought 4 cars from him he is a very good sales man! Thanks to Casey Kia!!! brought 4 cars from him he is a very good sales man! Thanks to Casey Kia!!! More
by CUPCAKE60
Other Employees Tagged: Charles Archer , Albert “AJ” Jackson
May 20, 2023
Very nice, patient and professional. Hands down the best Kia dealership in the area. Also quicker than other dealers and not pushy Hands down the best Kia dealership in the area. Also quicker than other dealers and not pushy More
by Justin
Other Employees Tagged: Jacob Martinez , Hugh Mitchener
March 21, 2023
The entire team was amazing and very professional. I appreciate everyone staying a later for me due to my schedule……..BUT Mr Archer was the best!!! Charles was very attentive to my needs and made su I appreciate everyone staying a later for me due to my schedule……..BUT Mr Archer was the best!!! Charles was very attentive to my needs and made sure things ran smoothly for me. He was very knowledgeable about the cars I was interested in. On top of all of that he is an impeccable dresser!!!! The best experience ever…. Thanks again!!! You are Amazing!!!! More
by Enigea75
Other Employees Tagged: Charles Archer, James Barnes , Albert “AJ” Jackson, Hugh Mitchener
December 27, 2022
Charles and the Casey Kia team were fantastic. They procured the car for me that other dealers said was impossible to get. The responsiveness and support I got along the way was top notch. Charles They procured the car for me that other dealers said was impossible to get. The responsiveness and support I got along the way was top notch. Charles thoroughly walked me through completing the acquisition, down to what each button on the steering wheel did. If you want a respectful and sincere car-buying experience, go to Casey Kia. More
by Fahey.kevin
Other Employees Tagged: Charles Archer, James Barnes , Albert “AJ” Jackson, Aaron McGiffin
December 02, 2022
It was a painless and seamless visit and transaction. Questions were answered and the process was transparent. Questions were answered and the process was transparent. More
by SPitzer
Other Employees Tagged: James Barnes, Jacob Martinez , Aaron McGiffin
November 22, 2022
Jacob was polite, friendly, and did everything he could to work with me and get my into a vehicle. He helped me with all issues and answered all of my questions. to work with me and get my into a vehicle. He helped me with all issues and answered all of my questions. More
by Kbrballard
Other Employees Tagged: Orlando Vincent, Jacob Martinez
August 20, 2022
Best place to buy a car! ! Love the staff and Charles Archer goes above and beyond to take care of his customers ! Love the staff and Charles Archer goes above and beyond to take care of his customers More
by tammyann72
Other Employees Tagged: Charles Archer , Albert “AJ” Jackson
August 16, 2022
This was the best experience I have ever had in purchasing a car! Excellent! Awesome! purchasing a car! Excellent! Awesome! More
by molawrence64
Other Employees Tagged: Charles Archer , Albert “AJ” Jackson
August 03, 2022
I have found my car salesman! Mr. Roberto Dial impressed me so much after meeting him at a Networking Event that I will tell all my family and friends to go see him at Casey Kia! Mr. Roberto Dial impressed me so much after meeting him at a Networking Event that I will tell all my family and friends to go see him at Casey Kia! More
by V Sawyer
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