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Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.7
102 Reviews

Dealership Experience

4 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.7

102 Reviews

Write a Review

102 Reviews of Roberto Hernandez

June 27, 2026

Dealership Rating
Employee Rating

Always flexible with scheduling. Loaners, waiting area is amazing etc.. service department staff are all amazing. Roberto ,Dawn , mngr Roy ... More

by SHAUNDOUGHERTY19
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Jun 27, 2026

Gordie Boucher Lincoln of West Allis responded

It’s great to hear our flexible scheduling, loaner vehicles, and comfortable waiting area made your Lincoln Aviator service smooth. Roberto and the rest of our team appreciate your kind words. We look forward to assisting you again. Joe England General Sales Manager 414-327-6000

June 26, 2026

Dealership Rating
Employee Rating

Prompt and friendly service people Very clean professional service area Client waiting area is wonderful Always enjoy this dealer services More

by Flawler47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2026

Gordie Boucher Lincoln of West Allis responded

It’s wonderful to hear Roberto and our team delivered prompt, friendly service in such a clean, professional setting. We’re glad you enjoyed the comfortable waiting area. We look forward to welcoming you back for your next Lincoln service. Joe England General Sales Manager 414-327-6000

June 20, 2026

Dealership Rating
Employee Rating

They kept me informed on how things were going. I also received a loaner car which meant I had to schedule my appointment pretty far in advance. More

by KRANNOW
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Jun 20, 2026

Gordie Boucher Lincoln of West Allis responded

Hello, thank you for sharing your experience. Roberto and our service team are happy to hear that you felt well informed during your Lincoln Aviator service and that the loaner vehicle fit your needs despite the advanced scheduling. We look forward to assisting you again in the future. Joe England General Sales Manager 414-327-6000

June 19, 2026

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Employee Rating

The repairs took a little longer than expected but the technician was really on his game and spotted an issue that most likely would have gone unnoticed which could have been very expensive for me! I thin More

by rjohnson77
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Jun 20, 2026

Gordie Boucher Lincoln of West Allis responded

We’re glad our technician identified that issue on your Lincoln Corsair, potentially saving you from expensive repairs. We apologize for the extra time required and appreciate your patience. Thank you for choosing our service department and we look forward to assisting you again. Joe England General Sales Manager 414-327-6000

June 13, 2026

Dealership Rating
Employee Rating

All staff members are exceptional in their roles . Always helpful and prompt responses with questions. More

by SHAUNDOUGHERTY19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger

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Jun 13, 2026

Gordie Boucher Lincoln of West Allis responded

It’s great to hear our team delivered exceptional and timely service for your Lincoln. Thank you for sharing your experience. We look forward to assisting you again. Joe England General Sales Manager 414-327-6000

June 08, 2026

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Employee Rating

The Technician that worked on my car was obviously very experienced and knowledgeable. I would rate him/her a 5. He/she solved/recognized the root of the problem without having to run the car thru the diag More

by grammalyn
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Jun 10, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe England General Sales Manager 414-327-6000

June 06, 2026

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Employee Rating

This dealership strives to make sure that customers are completely satisfied with their service experience, even for your smallest concern. More

by Mike J.
Recommend Dealer
Yes

Other Employees Tagged: AJ Kallas

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Jun 06, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for recognizing our dedication to addressing every concern, no matter how small. We’re glad your Lincoln MKZ Hybrid received attentive care, and we look forward to helping you again. Joe England General Sales Manager 414-327-6000

June 04, 2026

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Employee Rating

Worst ever experience. After 20s some cars that will be my last purchase from Boucher More

by mikean63
Recommend Dealer
No

Other Employees Tagged: Roberto Hernandez

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Jun 11, 2026

Gordie Boucher Lincoln of West Allis responded

We're sorry to heat this. We would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Joe England General Sales Manager 414-327-6000

June 04, 2026

Dealership Rating
Employee Rating

Very pleasant experience, sometimes delays and workmanship can be frustrating. Still waiting on a response for repair quote. More

by ed4miller
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Jun 08, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Gordie Boucher Lincoln of West Allis are glad to have you as a customer. Joe England General Sales Manager 414-327-6000

June 03, 2026

Dealership Rating
Employee Rating

It was nice to have the valet service - I did have to keep my car there overnight but they helped me out with the emission test. I was surprised my car was not washed while it was there. Every other time More

by Maryjokohout
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Jun 08, 2026

Gordie Boucher Lincoln of West Allis responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Lincoln of West Allis! Joe England General Sales Manager 414-327-6000

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