Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.6
124 Reviews

Dealership Experience

5 yrs

Languages Spoken

English English

Spanish Spanish

4.6

124 Reviews

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124 Reviews of Roberto Hernandez

August 07, 2026

Dealership Rating
Employee Rating

The service from Gordie Boucher is always great. Service was on time, professional and friendly. More

by Trevor & Randi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2026

Gordie Boucher Lincoln of West Allis responded

Hearing that our service on your Lincoln Nautilus was punctual, professional, and welcoming means a lot to our service department. It’s always a pleasure to care for your Nautilus. Joe England General Sales Manager 414-327-6000

August 05, 2026

Dealership Rating
Employee Rating

Roberto Hernandez is very informative about my Lincoln Nautilus service needs, the mechanic’s findings, and what my options are, and the approximate costs. He always briefs me after service has been compl More

by rodmalinowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Garbo, AJ Kallas

Aug 05, 2026

Gordie Boucher Lincoln of West Allis responded

Knowing that you felt well informed by Roberto’s explanations and post-service briefings means a lot to our service team. We appreciate your loyalty over the years and are here for any Lincoln Nautilus service needs you may have. Joe England General Sales Manager 414-327-6000

August 02, 2026

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Employee Rating

Scheduling the appointment was quick and easy, and the entire process was hassle-free. The technicians were professional, knowledgeable, and clearly knew what they were doing. They completed the work effi More

by Epearine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly , Roberto Hernandez

Aug 02, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for highlighting how easy it was to schedule and for recognizing our team’s expertise on your Lincoln MKZ. We’re pleased we could complete the work efficiently without cutting corners. Your recommendation means a lot and we look forward to assisting you again. Joe England General Sales Manager 414-327-6000

August 01, 2026

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Employee Rating

Easy to communicate with; good follow up. Seems to stay on top of the issues More

by dpkillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for highlighting how smoothly our team communicated and followed up on your Lincoln Aviator. Roberto and our technicians stay on top of any concerns to keep your vehicle performing at its best. We look forward to assisting you again. Joe England General Sales Manager 414-327-6000

July 31, 2026

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Employee Rating

I'm sad that Dawn Kewlly is leaving. i'm hoping AJ or Roberto can assist me in the future. More

by WSCHNEIDER58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas

Aug 02, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe England General Sales Manager 414-327-6000

July 30, 2026

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Employee Rating

5 Dawn is always so friendly. She is the reason I keep coming back. Great service! Thanks for many years of quality work! More

by Dawnellenkelly
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger , Dawn Kelly

Jul 30, 2026

Gordie Boucher Lincoln of West Allis responded

We’re delighted to hear Dawn’s friendly approach keeps you coming back. It’s wonderful to know your Ford Focus has received quality care over the years. We appreciate your continued trust and look forward to serving you again. Joe England General Sales Manager 414-327-6000

July 30, 2026

Dealership Rating
Employee Rating

Very positive experience from the booking to the pickup. We were very happy with everyone involved. More

by TOMBARTNICKI
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Jul 30, 2026

Gordie Boucher Lincoln of West Allis responded

We’re thrilled Roberto and the team made scheduling and pickup of your Lincoln Corsair service seamless. Thank you for letting us handle your Corsair’s service. We look forward to welcoming you back. Joe England General Sales Manager 414-327-6000

July 29, 2026

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I am always impressed by the level of knowledge the Boucher staff has in serving customers. A gold trophy reward by this customer is given to the Boucher staff for excellence. Thank you. More

by Dale L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2026

Gordie Boucher Lincoln of West Allis responded

It’s great to hear our staff’s expertise impressed you during service on your Lincoln Nautilus. Thank you for the gold trophy of excellence and for trusting us with your vehicle. Joe England General Sales Manager 414-327-6000

July 29, 2026

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Employee Rating

I took my vehicle in for scheduled maintenance, as always I am pleased with the high level of attention the Boucher service technicians give to a customers vehicle.My vehicle purrs like a kitten! Thank you t More

by Dale L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2026

Gordie Boucher Lincoln of West Allis responded

How wonderful to hear your Lincoln Nautilus purrs like new after our scheduled maintenance. Thank you for highlighting the high level of attention our service technicians provide and for trusting us with your vehicle. Joe England General Sales Manager 414-327-6000

July 25, 2026

Dealership Rating
Employee Rating

Spent $610 bux for u to diagnose my ac and front suspension when I brought the veichle the passenger side worked n drivers didn't now for a week ive had no ac...... More

by KILOKACHELMEIER
Recommend Dealer
No

Other Employees Tagged: Roberto Hernandez

Jul 29, 2026

Gordie Boucher Lincoln of West Allis responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Joe England General Sales Manager 414-327-6000

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