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Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.7
154 Reviews

Dealership Experience

5 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.7

154 Reviews

Write a Review

154 Reviews of Roberto Hernandez

October 07, 2026

Dealership Rating
Employee Rating

I brought my Nautilus in for routine maintenance. Service Advisor Roberto made sure my vehicle had everything it needed. I am always confident in the Lincoln West Allis staff and their level of exper More

by Dale L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ Kallas, Roy Reger

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Oct 07, 2026

Gordie Boucher Lincoln of West Allis responded

Your note about Roberto’s thorough attention highlights our service department’s dedication to quality care. We’re pleased we could ensure your Lincoln Nautilus had everything it needed. Knowing you remain confident in our expertise means a great deal to us. Joe England General Sales Manager 414-327-6000

October 07, 2026

Dealership Rating
Employee Rating

Service was done on time. It handled all my problems. It was very convenient. Vey happy More

by Jspurlock
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Oct 07, 2026

Gordie Boucher Lincoln of West Allis responded

We’re glad the service on your Corsair was prompt and resolved all your concerns. Your kind words and five-star rating mean a lot to our service department. Joe England General Sales Manager 414-327-6000

October 06, 2026

Dealership Rating
Employee Rating

Had to call for updates. When picking up car, had to walk and find my car. Cars should be brought up front for the customer at pick up time More

by Cory A Schamens
Recommend Dealer
No

Other Employees Tagged: Roberto Hernandez

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Oct 11, 2026

Gordie Boucher Lincoln of West Allis responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Joe England General Sales Manager 414-327-6000

Oct 06, 2026

Cory A Schamens responded

Had to call for updates. When picking up car, had to walk and find my car. Cars should be brought up front for the customer at pick up time

October 06, 2026

Dealership Rating
Employee Rating

Roy is amazing service and makes sure everything is right. I will always come aback because of Roy. More

by Msabinash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger

Print
Oct 06, 2026

Gordie Boucher Lincoln of West Allis responded

Your praise for Roy’s attention to detail reflects how our service department aims to handle each vehicle with care. We appreciate that you always choose us for service on your Ford Explorer and look forward to seeing you again. Joe England General Sales Manager 414-327-6000

October 03, 2026

Dealership Rating
Employee Rating

Easy to deal with. Loved the service. Wish there hadn't been confusion about payment for the great service I received. More

by RADLERWJ
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Oct 03, 2026

Gordie Boucher Lincoln of West Allis responded

Thanks so much for the five-star rating. We’re glad the service on your Lincoln MKC was straightforward, and we apologize for any confusion regarding payment. Joe England General Sales Manager 414-327-6000

October 02, 2026

Dealership Rating
Employee Rating

Gordie Boucher always takes great care of all my Lincolns for last 30 yrs Greg Miller is the best salesman in explanation of everything about new technology ?? ?? More

by TEDKUEHL3
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Oct 02, 2026

Gordie Boucher Lincoln of West Allis responded

Knowing that our service has met your needs for all your Lincolns over the past 30 years means a lot to our service team. We’re also pleased our sales team could clearly explain all the new technology features for your Lincoln Aviator. Joe England General Sales Manager 414-327-6000

October 01, 2026

Dealership Rating
Employee Rating

Our vehicle is treated with care, and problems resolved quickly. And we feel valued as a customer. More

by DGABERINO
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Oct 02, 2026

Gordie Boucher Lincoln of West Allis responded

We’re glad the service on your Lincoln Aviator was handled with care and that issues were resolved promptly. Hearing that you feel valued as a customer means a lot to our service team. Joe England General Sales Manager 414-327-6000

October 01, 2026

Dealership Rating
Employee Rating

Always very careful with our vehicle and provide excellent customer service Timely and knowledgeable service. More

by DGABERINO
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Oct 02, 2026

Gordie Boucher Lincoln of West Allis responded

Our service team is pleased we could handle your Lincoln Aviator with care and offer timely, knowledgeable support. Knowing our careful handling and prompt expertise met your needs means a lot to us. Joe England General Sales Manager 414-327-6000

October 01, 2026

Dealership Rating
Employee Rating

Roberto was great at keeping me informed of the service on my car. Anthony (shuttle driver--hope I got his name correct) was very professional, too. More

by Blagajeff
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Print
Oct 01, 2026

Gordie Boucher Lincoln of West Allis responded

Your mention of Roberto’s updates during the service of your Lincoln MKC really highlights how our service department values clear communication. It’s gratifying to know our shuttle driver made such a professional impression. Your kind words and five-star rating mean a great deal to our service department. Joe England General Sales Manager 414-327-6000

October 01, 2026

Dealership Rating
Employee Rating

Friendly, patient and caring Roberto is amazing, and should be honored for his commitment. One More

by Heyxqzzme
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Print
Oct 01, 2026

Gordie Boucher Lincoln of West Allis responded

Knowing Roberto’s friendly and caring approach impressed you means a lot to our service team. We’re glad he could provide attentive service for your Lincoln Aviator. Joe England General Sales Manager 414-327-6000

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