Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez | Page 2

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.7
135 Reviews

Dealership Experience

5 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.7

135 Reviews

Write a Review

135 Reviews of Roberto Hernandez

August 12, 2026

Dealership Rating
Employee Rating

Aviator came back with 2 dinks in tailgate Under Lincoln name didn't see it at dealer More

by Shultis60
Recommend Dealer
No

Other Employees Tagged: Roberto Hernandez

Print
Aug 17, 2026

Gordie Boucher Lincoln of West Allis responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Joe England General Sales Manager 414-327-6000

August 12, 2026

Dealership Rating
Employee Rating

Accurate service based on my requests. Finished in less than one day. Sensitive staff aware that I just lost my mom and was wished condolences by Roberto and the cashier as well. Thank you More

by Mamabeardeern
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Print
Aug 12, 2026

Gordie Boucher Lincoln of West Allis responded

Your mention of the condolences from Roberto and our cashier during such a difficult time truly resonates with us. We’re also glad the service on your Lincoln met your requests and was finished in under a day. Thank you for letting us assist you. Joe England General Sales Manager 414-327-6000

August 07, 2026

Dealership Rating
Employee Rating

The service from Gordie Boucher is always great. Service was on time, professional and friendly. More

by Trevor & Randi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 07, 2026

Gordie Boucher Lincoln of West Allis responded

Hearing that our service on your Lincoln Nautilus was punctual, professional, and welcoming means a lot to our service department. It’s always a pleasure to care for your Nautilus. Joe England General Sales Manager 414-327-6000

August 05, 2026

Dealership Rating
Employee Rating

Roberto Hernandez is very informative about my Lincoln Nautilus service needs, the mechanic’s findings, and what my options are, and the approximate costs. He always briefs me after service has been compl More

by rodmalinowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Garbo, AJ Kallas

Print
Aug 05, 2026

Gordie Boucher Lincoln of West Allis responded

Knowing that you felt well informed by Roberto’s explanations and post-service briefings means a lot to our service team. We appreciate your loyalty over the years and are here for any Lincoln Nautilus service needs you may have. Joe England General Sales Manager 414-327-6000

August 02, 2026

Dealership Rating
Employee Rating

Scheduling the appointment was quick and easy, and the entire process was hassle-free. The technicians were professional, knowledgeable, and clearly knew what they were doing. They completed the work effi More

by Epearine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly , Roberto Hernandez

Print
Aug 02, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for highlighting how easy it was to schedule and for recognizing our team’s expertise on your Lincoln MKZ. We’re pleased we could complete the work efficiently without cutting corners. Your recommendation means a lot and we look forward to assisting you again. Joe England General Sales Manager 414-327-6000

August 01, 2026

Dealership Rating
Employee Rating

Easy to communicate with; good follow up. Seems to stay on top of the issues More

by dpkillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 01, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for highlighting how smoothly our team communicated and followed up on your Lincoln Aviator. Roberto and our technicians stay on top of any concerns to keep your vehicle performing at its best. We look forward to assisting you again. Joe England General Sales Manager 414-327-6000

July 31, 2026

Dealership Rating
Employee Rating

I'm sad that Dawn Kewlly is leaving. i'm hoping AJ or Roberto can assist me in the future. More

by WSCHNEIDER58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas

Print
Aug 02, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe England General Sales Manager 414-327-6000

July 30, 2026

Dealership Rating
Employee Rating

5 Dawn is always so friendly. She is the reason I keep coming back. Great service! Thanks for many years of quality work! More

by Dawnellenkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger , Dawn Kelly

Print
Jul 30, 2026

Gordie Boucher Lincoln of West Allis responded

We’re delighted to hear Dawn’s friendly approach keeps you coming back. It’s wonderful to know your Ford Focus has received quality care over the years. We appreciate your continued trust and look forward to serving you again. Joe England General Sales Manager 414-327-6000

July 30, 2026

Dealership Rating
Employee Rating

Very positive experience from the booking to the pickup. We were very happy with everyone involved. More

by TOMBARTNICKI
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Print
Jul 30, 2026

Gordie Boucher Lincoln of West Allis responded

We’re thrilled Roberto and the team made scheduling and pickup of your Lincoln Corsair service seamless. Thank you for letting us handle your Corsair’s service. We look forward to welcoming you back. Joe England General Sales Manager 414-327-6000

July 29, 2026

Dealership Rating
Employee Rating

I am always impressed by the level of knowledge the Boucher staff has in serving customers. A gold trophy reward by this customer is given to the Boucher staff for excellence. Thank you. More

by Dale L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Joe England, AJ Kallas, Roy Reger

Print
Jul 29, 2026

Gordie Boucher Lincoln of West Allis responded

It’s great to hear our staff’s expertise impressed you during service on your Lincoln Nautilus. Thank you for the gold trophy of excellence and for trusting us with your vehicle. Joe England General Sales Manager 414-327-6000

1
2
3
...
14

Dealership Inventory (174 Vehicles)

used 2022 Chevrolet Silverado 1500 car, priced at $29,486
2022 Chevrolet Silverado 1500
used
Red Hot exterior
Automatic
Four-wheel Drive
$29,486
View Details
new 2026 Lincoln Nautilus car, priced at $56,921
2026 Lincoln Nautilus
new
INFINITE BLACK MET CC exterior
CVT
All-wheel Drive
$56,921
View Details
new 2026 Lincoln Nautilus car, priced at $50,349
2026 Lincoln Nautilus
new
GRAY MATTER MET CC exterior
CVT
All-wheel Drive
$50,349
View Details
used 2022 Lexus RX 350 car, priced at $47,494
2022 Lexus RX 350
used
Atomic Silver exterior
Automatic
All-wheel Drive
$47,494
View Details
new 2026 Lincoln Aviator car, priced at $57,982
2026 Lincoln Aviator
new
infinite black metallic clearcoat exterior
Automatic
All-wheel Drive
$57,982
View Details
used 2022 Lincoln Navigator car, priced at $55,994
2022 Lincoln Navigator
used
Flight Blue Metallic Clearcoat exterior
Automatic
Four-wheel Drive
$55,994
View Details
View All Inventory