Roberto Miranda

If I could give this joke of a dealership 0 stars I would- I live out of state (6 hours away) and I began dealing with a salesperson by the name of Tray Allen on Tuesday via web and phone. I have all o would- I live out of state (6 hours away) and I began dealing with a salesperson by the name of Tray Allen on Tuesday via web and phone. I have all of the text messages exchanged between Tray and myself. I had a trade in vehicle and Tray stated that I was good to go for the vehicle I wanted- financing approved and my husband on the loan with me. We put down a down payment on Thursday via phone and made Tray aware that since we live out of state 6 hours away we would be in on Saturday (one of two days off both me and my husband get from work.) Oh and I was encouraged to “just call into work” so I could come pick up the new vehicle on Thursday or Friday instead of waiting until the weekend. We get to the dealership today after leaving home early this morning only to find out Tray had blatantly lied to me- flat out lied and lied by omission. I was informed the dealership would not take my trade, and I was not even on the loan. After all afternoon sitting at this joke of a dealership and one of the sales managers “mentioning” that maybe i should just let my trade in get repossessed so I would not have two car notes (with the new car I did not get) , we left, due to them not wanting to make anything right. Oh and the scammed us out of the down payment- said it would be maybe 2 days or so before we see it refunded back and kept putting it off when I asked numerous times for a receipt showing it was refunded- we never got a receipt before we finally left. We couldn’t have left any earlier because they took my vehicle key from me and somehow “disappeared” for 3 hours. I attempted to ask to speak to Mr. Clay Cooley himself about this complete and utter ridiculousness that happened today, and I was denied. Maybe someone who sees this can get me in contact with him. Regardless I will get in contact with him, or a lawyer will, for blatant deceptive business practices and stealing a large sum of money as a “down payment” after lying to me. Oh and I have cancer (diagnosed 2 months ago) and these clowns took a whole day away from me spending time with my family due to their blatant lies and deception. More

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