Roberto Romero | Page 10

Easy Experience with No Pressure Just leased my second Tahoe from Courtesy Chevrolet and Robert helped me quickly locate the vehicle I wanted and was very easy to work with. Never did Just leased my second Tahoe from Courtesy Chevrolet and Robert helped me quickly locate the vehicle I wanted and was very easy to work with. Never did I feel pressure from him or anyone from the dealership. As a female coming in on my own, I felt very comfortable with the transaction from beginning to end. More

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Robert and Andy gave us a great deal in our new car Robert was very patient with me and my mom in picking the ideal car for our family also thank you to Andy with a great deal. I would recommend anyone Robert was very patient with me and my mom in picking the ideal car for our family also thank you to Andy with a great deal. I would recommend anyone to Robert and Andy More

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Thank goodness for Roberto! This dealership has been good To us in the past so we decided to go back and we still love it! Roberto was the absolute best!! He wasn't pushy but was This dealership has been good To us in the past so we decided to go back and we still love it! Roberto was the absolute best!! He wasn't pushy but was a great guy to spend the day with! (I mean who says that about a car salesman)?! He was awesome! Then his "manager" was a pleasure to deal with. Josh couldn't have been more informative and comforting while we decided on whether or not to buy. Then Steve in financing was even more informative and helpful.. if that's even possible. A total trifecta of awesomeness. Truly the only one hiccup (a key fab situation) we were missing one... they made it right by honoring their word before we left the lot and will be making another for us... (Thanks Mike and Brock) This dealership will be our #1 go to when we need to buy a car. Thank you Roberto and team! More

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New car Nice place for me when i was car shopping. Roberto the car salesman was helpful along the way. Thanks again for getting me into my truck Nice place for me when i was car shopping. Roberto the car salesman was helpful along the way. Thanks again for getting me into my truck More

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Great service! I bought a new vehicle this weekend and WOW what a great dealership filled with excellent salesmen! Roberto Romero made me feel right at home here at I bought a new vehicle this weekend and WOW what a great dealership filled with excellent salesmen! Roberto Romero made me feel right at home here at courtesy. What a great experience I had. Roberto provided me great service and ensured I made the right vehicle purchase personalized to my needs. Love my new car, Thanks again Roberto ! Go Courtesy Chevy! More

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Great service Great service, really helped us out in finding a car that we really liked and was very helpful. This dealership went above and beyond and I was very s Great service, really helped us out in finding a car that we really liked and was very helpful. This dealership went above and beyond and I was very satisfied More

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Fast best rate Im happy with my choice of car everyone was real helpful Chevrolet is the place to be to buy a car thanks to everyone that helped me. Im happy with my choice of car everyone was real helpful Chevrolet is the place to be to buy a car thanks to everyone that helped me. More

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we had a good customer service at courtesy chevrolet Great customer service from Roberto Ramero he was a good salesperson good customer service he was bilingual that was a +. he is a good worker. I recom Great customer service from Roberto Ramero he was a good salesperson good customer service he was bilingual that was a +. he is a good worker. I recommend you guys appreciate your workers I will recommend friends and family members to come see Roberto Romero and Courtesy Chevrolet....thanks to all More

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Make sure you get the right sales guy, NOT Roberto I went into Courtesy for one specific car that had just been advertised, Roberto Romero was the sales guy next on the draw. We told him what we were I went into Courtesy for one specific car that had just been advertised, Roberto Romero was the sales guy next on the draw. We told him what we were looking for, and he walked out to the far side of the lot, but the vehicle was not there. So. we walked inside for him to try and find the vehicle. It took some time, but he finally found the vehicle, it was waiting for the detail shop. The vehicle was a 3/4 ton Suburban and there are not many out there, so we went and looked at it before the detail. After inspection we decided to negotiate for the car. Roberto was just standing by while Edwin and Josh worked the deal. I finally was running out of time. Gave them my offer and they took it. With no time to go through the long paperwork march, I told them to charge a down payment to my credit card and I would be back when the car was ready. As we walked out the door, Roberto was already trying to get me to send him referrals and rate him on this site and google. But for me. That is when the service should start. All he wanted was a referral. When I returned to pick the vehicle, it was missing a strap that was in the vehicle, so we had to go and find it. This took some significant time, and it is one of two things I asked Roberto to make sure stayed in the vehicle. The other one was the cargo mat. I called Roberto and told him the cargo mat was also missing. he said he would get right on it. I spoke with him three times, each time, he blamed someone else for the mat, and the reason why he did not return my call. After the last communication with him, I gave it a week and he never called. I was prepared to walk away, but gave one more chance to the dealership. Jason Church and Debbie jumped on making sure I got a new mat, because in the time Roberto did not deal with it, the old one was discarded. They made sure I was happy and had all that I needed. While I was there as a disgruntled customer Robert came and said he was sorry, and blamed it on others. I told him, "It was you that did not call me back" He still tried to blame others, and then actually asked again for a referral. I told him I would not refer anyone to him, but I promised to write a review. Courtesy was fine... They even made things right after Roberto's apathy and nonchalance. But stay away from Roberto Romero.. More

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Great buying experience Today I worked with Roberto who was able to get the price I wanted on the truck I was looking at. And then Brandon in finance who helped me get the ri Today I worked with Roberto who was able to get the price I wanted on the truck I was looking at. And then Brandon in finance who helped me get the right payment. It was an overall great experience and I was pleased with the customer service that was provided. I did expect it to be detailed more thoroughly on the outside before I got it, but overall great buy. More

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