Robyn ODonnell

My temporary plate expired today! ! Still no real plate! Thanks to the lazy or incompetent guy who did my paperwork!! Ive made numerous calls to the bank and trips to the dmv and they ! Still no real plate! Thanks to the lazy or incompetent guy who did my paperwork!! Ive made numerous calls to the bank and trips to the dmv and they say that i might get my plates this week! When the dmv calls me! Lol More

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I recently purchased a CX-50 and had a positive experience with Landen and Robyn. They were attentive and followed up with me consistently. experience with Landen and Robyn. They were attentive and followed up with me consistently. More

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I had the most outstanding experience working with Robyn O. She's very attentive, knowledgeable, and very efficient! I'd highly recommend this store and this sales person. 5 stars is not enough she deserves O. She's very attentive, knowledgeable, and very efficient! I'd highly recommend this store and this sales person. 5 stars is not enough she deserves 10! More

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Excellent customer service would return to for future purchases. Listened to my needs and wants and delivered us an outstanding vehicle purchases. Listened to my needs and wants and delivered us an outstanding vehicle More

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I had a wonderful experience, being a first time car buyer, Robyn was awesome explained everything in clear detail, and helped me understand anything I had questions. She was determined to help me find buyer, Robyn was awesome explained everything in clear detail, and helped me understand anything I had questions. She was determined to help me find my dream car and hit the bullseye. Got me everything I could ask for and more, she was the best help I could ask for. From the moment I thought I wouldn’t get approved and got upset, she stayed positives and made it happen. I’d work with her anyday again and recommended her to anyone who’s asked. She also has awesome music taste :)) More

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Robyn has gone the extra mile to address all questions or concerns we've had with our new cx 50. She has made working with Russ Darrow a positive experience! concerns we've had with our new cx 50. She has made working with Russ Darrow a positive experience! More

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The service was awesome the wait was worth thy did wat others dealers couldn’t thy kept they word thy were patient with me listen to me very helpful respectful im glad i gave thm a try Thank yall so so mu others dealers couldn’t thy kept they word thy were patient with me listen to me very helpful respectful im glad i gave thm a try Thank yall so so much More

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We walked into the dealership on Saturday and found the car we wanted. Jalen Moore, the general manager, was professional but direct while trying to work out a deal, even though it didn’t come together tha car we wanted. Jalen Moore, the general manager, was professional but direct while trying to work out a deal, even though it didn’t come together that day. A few days later, the dealership called us back to see if we were still interested, so we scheduled a 6:00 PM appointment for Tuesday after a full day of work. Our salesperson, Robyn, was incredible. She was patient, helpful, and extremely knowledgeable. She made us feel comfortable and valued as customers. Unfortunately, everything went downhill the moment Justin Pues, the general sales manager, entered the conversation. He didn’t bother to introduce himself and immediately came off as rude, dismissive, and completely unprofessional. His tone was condescending and aggressive. He actually told us we had “nagged him enough,” that he was “losing money,” and that we had “taken plenty of his time.” It was shocking to be spoken to that way by someone in management. He made it clear he didn’t care about customer service, only about rushing home because it was 40 minutes past closing. We were told we had to “make a deal now” or lose the offer, even though we showed up on time for an appointment they scheduled. The pressure, disrespect, and attitude were completely unacceptable. It’s truly disappointing that one person’s behavior could ruin what started as a great experience. Robyn was fantastic, but Justin’s unprofessionalism and rudeness made it impossible for us to feel comfortable doing business here. More

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Great people wonderful deal, thank you Robyn Odonell, a wonderful sales person who was very friendly, knowledgeable, personable and just straight up wonderful. She made us feel at home here at Russ Darrow wonderful sales person who was very friendly, knowledgeable, personable and just straight up wonderful. She made us feel at home here at Russ Darrow. Justin Pues, her manager was great to work with and very helpful! He assisted with an issue and made sure everything was fixed to our standards! And we have to give a shout out to the GM, Jalen Moore, who put together a great crew and wonderful environment! More

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The service was quick. I was told it would take an hour to and hour and a half. It actually took 45 minutes from beginning to end. I was told it would take an hour to and hour and a half. It actually took 45 minutes from beginning to end. More

by daronmay Verified Customer Verified Customer

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