Rod McKenzie
Rod McKenzie at Zeigler Hyundai of Holland

Rod McKenzie | Page 7

Hyundai Service Advisor

Zeigler Hyundai of Holland

800 Chicago Drive
Holland, MI 49423

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166 Reviews
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166 Reviews

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166 Reviews of Rod McKenzie

July 09, 2021

Dealership Rating
Employee Rating

While in town our car broke down, Rod, Jesus, Caryn, mechanic and other service guy went above and beyond to get us rolling! AMAZING SERVICE More

by Shelly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Caryn de la Rosa, Junior de la Rosa , George Cholo, Junior, the mechanic, other guy at service desk

Jul 12, 2021

Zeigler Hyundai of Holland responded

Thank you for taking the time to provide us with this excellent review! We are always thrilled to hear from our happy customers. We strive for friendly and efficient service in all that we do, and we are pleased to learn you were able to experience that first-hand. We appreciate your compliments of Rod, Jesus, Caryn, and our service team, and we will be sure to share your kind words with them. Thank you for your recommendation to others, and let us know if there is anything else we can do for you! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

June 23, 2021

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Employee Rating

Rod was very helpful in assisting me in choosing tires for my 2014 Hyundai Sonata. Also in explaining why I needed an alignment after hitting a huge pothole causing my right front tire to split. Somebod More

by Jazzyone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2021

Zeigler Hyundai of Holland responded

Thank you for visiting Elhart Automotive, we appreciate your business and the time you took to write this review! We are happy to have been able to help you with your new tire and alignment. Rod is a valuable member of the team, thank you for recognizing him. Please keep us updated if there's anything else we can do for you! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

June 23, 2021

Dealership Rating
Employee Rating

I Always appreciate the exceptional service I get from Rod! More

by TINAMROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Becca Bammann

Jun 23, 2021

Zeigler Hyundai of Holland responded

We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that Rod has continued to provide you with great experience! We really appreciate this feedback and I'll be certain to share your compliments. Please keep us updated if there's anything else we can do for you! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

June 02, 2021

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Employee Rating

After buying my car brand new from this dealership and servicing it faithfully for 11 years with you, I guess I'm done. You were unable to help me find the part other than a $400 "no-guarantee it works an More

by CHamilton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 03, 2021

Zeigler Hyundai of Holland responded

First, we want to say thank you for for being such a loyal customer over the last 11 years! We are very sorry for your experience and we appreciate you sharing your review with us. Thank you for taking time to discuss the situation with our service manager and allowing him to see what happened from your perspective. We will work with our staff on creating a better experience for this type of situation. We appreciate you as a customer and the work you’ve done with us. Again sincere apologies that the issue wasn’t able to be resolved for you on your repairs. Please keep us updated if there's anything we can do for you for us to continue to earn your business! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

May 31, 2021

Dealership Rating
Employee Rating

Once again Elhart Service did a superb job in getting my car serviced in a very efficient manner. The car was ready to go sooner than I expected. More

by RPOLH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2021

Zeigler Hyundai of Holland responded

We are thrilled that you enjoyed our services! Thank you for taking the time to share your comments and for letting others know as well. We so appreciate it! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

May 26, 2021

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Employee Rating

Maybe I should wash and vacumed cars for u when I retire. Service was fine. Keeps going up in price but no was. I could do that for cash in a few years More

by RBREM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 27, 2021

Zeigler Hyundai of Holland responded

Hello, we strive for 100% satisfaction. Though, we are glad to hear your service went well, we are sorry to hear that your vehicle was not cleaned to the proper standard when delivered to you. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

May 14, 2021

Dealership Rating
Employee Rating

Pleasant and helpful service manager, Rod who got my car serviced in record time even though I was early and expected to wait. I will certainly continue my service with Elhart. Thank you. More

by CONBMULI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2021

Zeigler Hyundai of Holland responded

HI! It is great to hear everything was done quickly and to your satisfaction! We appreciate the opportunity to earn your business. I will be sure to share your compliments with Rod. He works hard to make sure his customers leave 100% completely satisfied. Thank you, and have a fantastic day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

April 12, 2021

Dealership Rating
Employee Rating

Elhart service is very good friendly staff and we bring are cars to elhart every time we can usually get a appointment in good time More

by whyskers74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michelle Landall

Apr 13, 2021

Zeigler Hyundai of Holland responded

HI! Thanks for highlighting our friendly staff who helped make this such a great experience! We appreciate the opportunity to earn your repeat business. Our customer service is what we value most, thank you for your loyalty and taking the time to give us this 5-star review. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com.

April 01, 2021

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Employee Rating

Our scheduled appointment was on time and our service rep warmly welcomed us when we brought the car in. He reviewed the planned service and then called us when the car was finished. Having the car washed More

by hpdeede
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 02, 2021

Zeigler Hyundai of Holland responded

Hi, we would like to thank you for taking the time to give us your feedback. It is wonderful to hear that Rod was able to provide you with great experience! We really appreciate this feedback and I'll be certain to share your compliments. Please keep us updated if there's anything else we can do for you! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

March 30, 2021

Dealership Rating
Employee Rating

I am very pleased with having my two Hyunday autos serviced at Elhart Auto Campus. Every service has been very prompt and complete. I will continue having my vehicles serviced at Elhart. More

by hschram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michelle Landall

Mar 31, 2021

Zeigler Hyundai of Holland responded

HI! We are very happy to hear that we have earned your business! Thank you for taking the time to write such a great review on our service team. Our customer service is what we value the most, and we are happy to hear that you were 100% completely satisfied. We appreciate the opportunity to earn your repeat business. Happy Driving! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

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