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Rod McKenzie
Rod McKenzie at Zeigler Hyundai of Holland

Rod McKenzie | Page 8

Hyundai Service Advisor

Zeigler Hyundai of Holland

800 Chicago Drive
Holland, MI 49423

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166 Reviews
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166 Reviews

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166 Reviews of Rod McKenzie

March 12, 2021

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Employee Rating

Rod, the service manager, was very personable and helpful. The work was done well and on time. He alerted me to a recall that he schedule at my convenience. More

by rherbig47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 15, 2021

Zeigler Hyundai of Holland responded

HI! Thanks for highlighting Rod who helped make this such a great experience! He is a valuable member of our team and appreciate the opportunity to earn your business. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

March 06, 2021

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Employee Rating

Great service. Always great working with Rod. He is very honest and will tell you what needs to be done to your car. Thanks Rod!!! More

by KURTDJ300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 08, 2021

Zeigler Hyundai of Holland responded

Hi, thank you for the top marks, and for taking the time to leave this review. I’m glad Rod was able to take care of you, he is a valuable member of our team. Please don’t hesitate to let us know if there is anything else you need. It would be our pleasure to be of service. Best regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

March 02, 2021

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Employee Rating

Not as friendly as it used to be. Service has gone way done since last year. Not sure I will be back to this dealership for service More

by CBAR0153
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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March 01, 2021

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Employee Rating

Great service from Rod, especially given the incomplete and somewhat misleading info provided re: first 3 years routine maintenance free, at the time of sale. All is fine now, but I do suggest Hyundai clar More

by nicole.lewis211
Recommend Dealer
Yes
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Mar 02, 2021

Zeigler Hyundai of Holland responded

Hi Nicole. Thank you for letting us know how we did. We appreciate your business and appreciate your feedback. I will be sure to share your comments with our management team. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 26, 2021

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Employee Rating

Rod is always friendly and answers any questions you might have and car is done when promised. Would recommend Elhart service as a place to do business. More

by RJC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 01, 2021

Zeigler Hyundai of Holland responded

Thank you for visiting Elhart Hyundai, we appreciate your business and the time you took to write this review! Rod is a valuable member of the team, thank you for recognizing him. Please return when needed and we will be sure to provide the same outstanding customer service. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 05, 2021

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Employee Rating

The dealership was good. The communication between coworkers and costumers not well. When scheduling my appointment they told me what they were going to be doing and failed to perform all services. More

by BRITTANYTENBROEKE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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February 05, 2021

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Employee Rating

Timely follow-up when parts where received for my vehicle. Friendly call to make the appointment. Welcoming on arrival. Offer of a ride to fetch lunch since the appointment was at 12pm. Complimentar More

by daniel.d.french
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michelle Landall

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Feb 08, 2021

Zeigler Hyundai of Holland responded

HI! What a wonderful review! We are so happy to hear that you received a friendly call when your parts came in, and was clean for you after your appointment! We value our customers and strive to make sure that everyone leaves completely satisfied! We look forward to seeing you again next time at your next service appointment! Until then, if there is anything that we can do for you let us know. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

February 03, 2021

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Employee Rating

Your hospitality in dealing with customers has improved so much. It wasn't always that way. So I will come back. I'm thankful for all you do and the way you do it. More

by PASTOR NIKKEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 04, 2021

Zeigler Hyundai of Holland responded

HI Pastor Nikkel! Thank you for taking the time to let us know how we did. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. I will be sure to share your comments and rating with our team. Once again, thank you and have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

January 26, 2021

Dealership Rating
Employee Rating

I explicitly told when i was making an appointment that i have a blower motor issue yet the shop was not stocked with the part More

by LUCYCHO2017
Recommend Dealer
No

Other Employees Tagged: Michelle Landall

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Jan 27, 2021

Zeigler Hyundai of Holland responded

HI! Thank you for your honest feedback. It helps us grow and give better customer service. We try to do our best with stocking parts so your vehicle can be fixed that same day. Unfortunately we dropped the ball and take full responsibility. We would like to pick up and deliver your vehicle to you so as not to inconvenience you in any way. Please give us a call at (616)396-0441. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

January 21, 2021

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Employee Rating

I always have a great experience here. I drive over a half hour just to come get my vehicle serviced at this location. I trust them & know they are doing good work. More

by AMBOLYN80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 22, 2021

Zeigler Hyundai of Holland responded

HI! Thank you for your kind words and fantastic 5-star rating. We appreciate the opportunity to earn your business. Our customer service is what we value most and I'm glad to read you've had great experiences here. Rod is a valuable member of our team and I will be sure to share your compliments with him. It's fantastic that we have earned your repeat business, and if you need anything else at all, please come back to see us. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

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