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424 Reviews of Rodney Jones
October 29, 2018
Outstanding Service Thank you to Nick and Rodney for going the extra mile! The support and service continues to be outstanding and as a result I will continue to do busin Thank you to Nick and Rodney for going the extra mile! The support and service continues to be outstanding and as a result I will continue to do business with Jackson Acura. More
by KTC
Verified CustomerOther Employees Tagged: Nick Covino
October 27, 2018
outsanding customer service overall experiance was excellant found a car I wanted to purchase on the internet and traveled from Chicago, Illinois to Georgia over 600 miles and it was well worth it. chege maina, found a car I wanted to purchase on the internet and traveled from Chicago, Illinois to Georgia over 600 miles and it was well worth it. chege maina, Rodney jones, joey Andrews, special thank for my excellent experience. More
by thaddeus
Other Employees Tagged: Chege Maina, Joey Andrews
October 16, 2018
Transmisson flush and adjust My 2014 Acura RDX was still under drivetrain warranty. I was having shift point issues. Dealer discovered I had not changed my transmission fluid at r My 2014 Acura RDX was still under drivetrain warranty. I was having shift point issues. Dealer discovered I had not changed my transmission fluid at recommended interval. I explained that owners manual was not clear as to when to change fluid. Dealer agreed to change fluid and adjust shift points under warranty. I was very pleased with this outcome and would recommend Jackson Acura. More
by DSMUZIK
Other Employees Tagged: Cody Johnson
August 24, 2018
Pleasant & comfortable. Service crew understands the problem and knows how to get the work done. They were professional and kind, so customers could feel at home while waiti Service crew understands the problem and knows how to get the work done. They were professional and kind, so customers could feel at home while waiting for service. More
by mmpark
Other Employees Tagged: Paul Silverman, Nick Covino, Cody Johnson , Brittiany Byas
August 15, 2018
Good to Their word I worked with Chege, Dimitri, and Cody in service. I am sure that there were others in the service department that helped. We bought a used Honda Od I worked with Chege, Dimitri, and Cody in service. I am sure that there were others in the service department that helped. We bought a used Honda Odyssey. We got the Exterior/interior protection service/product. When we got the vehicle home there was a squeak in the front suspension over a month the service department fixed it under the 9- day warranty. You guys were true to your word and never complained or made me or my wife feel like a burden. My only complain with this process is that I wish that there had been a little better communication. I usually had to call for updates, but I know that I am not the only customer as well. We also had a problem with the exterior paint protection application. When we got it home there were water spots that had not been buffed out before the protection had been applied. I brought this to the attention of Dimitri and it was fixed only when I picked it up, so that was really great as well. Thanks to Dimitri for listening and getting it taken care of. Everyone there is very nice, accommodating and a pleasure to talk with. Thanks for great service. Mistakes will happen but you guys do a great job of listening to the customer and doing what you can to put the customer first. Thanks for a long but overall great experience. My only reason for a good rating below is that myself and my wife feel like the water spots should have been noticed and dealt with before the protective coating was applied. More
by mercer4977
Other Employees Tagged: Dmitry Gumanov, Chege Maina, Cody Johnson, Joey Andrews
August 15, 2018
Fast, friendly, professional and comfortable! Brittany got me in and out in record time. She is friendly and knowledgeable. Rodney is always very accessible. The service area is extremely comforta Brittany got me in and out in record time. She is friendly and knowledgeable. Rodney is always very accessible. The service area is extremely comfortable, with drinks, snacks and even private cubicles, if needed for work. More
by Kathrine
Other Employees Tagged: Brittiany Byas
August 07, 2018
Great Excellent and experience staff. My fist choice for service. Will visit agin for sure. Trust full and dependable staff. Friendly environment to from an Excellent and experience staff. My fist choice for service. Will visit agin for sure. Trust full and dependable staff. Friendly environment to from and accessible. More
by fj8835
Other Employees Tagged: Sergei Potapoff , Brittiany Byas
July 28, 2018
Acura TSB insufficient but dealership fixed issue Jackson Acura followed technical service bulletin (under warranty) to fix my brakes but issue continued. They did additional work, at no cost to me, Jackson Acura followed technical service bulletin (under warranty) to fix my brakes but issue continued. They did additional work, at no cost to me, to fix issue successfully. Great dealership. More
by dray
Other Employees Tagged: Paul Silverman , Ayesha Begum
July 27, 2018
Hassle Free Very accommodating service staff thank you for making it so easy to accomplish will continue to bring my car in for all services thank you Very accommodating service staff thank you for making it so easy to accomplish will continue to bring my car in for all services thank you More
by gfr9696
July 23, 2018
No appointment I didn't have a service appointment and as a new Acura owner, I didn't know what to expect. Very courteous, got me in with a reasonable wait time. W I didn't have a service appointment and as a new Acura owner, I didn't know what to expect. Very courteous, got me in with a reasonable wait time. Waiting area was clean with beverages and snacks. Price was a bit high. More
by ninjab
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