Rodney Shoultes | Page 9

Patriot Buick is Knowledgeable , accommodating, courteous , competitive and professional. Great online presence and good location. , competitive and professional. Great online presence and good location. More

by Pjw Verified Customer Verified Customer

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Very responsive. Car was done way in advance of what originally thought. Everyone was polite & professional. Car was done way in advance of what originally thought. Everyone was polite & professional. More

by Kbhaggert Verified Customer Verified Customer

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Dealership charged 160. 00 for a diagnosis and didn’t have parts and said they were on back order. I feel they should have waved the fee since part was not available . I won’ 00 for a diagnosis and didn’t have parts and said they were on back order. I feel they should have waved the fee since part was not available . I won’t be coming back for any further business More

by ANTHONYMONASTERO61 Verified Customer Verified Customer

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Very pleased with the staffs professional and courteous service that they provide. I am very satisfied with my purchase from Patriot. I have now purchased 7 vehicles from them, the sales team works with me service that they provide. I am very satisfied with my purchase from Patriot. I have now purchased 7 vehicles from them, the sales team works with me and my family for the best possible deal. The service team keeps me returning because they are outstanding! I have dealt with other dealerships recently, and will never go anywhere else but to Patriot in Boyertown! More

by Wayne Verified Customer Verified Customer

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Service Manager took the time to listen and provide my warranty info so I could have my vehicle repaired inexpensively and quickly. He also accommodated my request for a specific service technician that warranty info so I could have my vehicle repaired inexpensively and quickly. He also accommodated my request for a specific service technician that I am familiar with and trust. Vehicle was repaired, inspected, oil changed, and washed and returned to me on time. More

by JAYSON1967 Verified Customer Verified Customer

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Know one likes having their car in need of repair. But again the folks here came through. Drives like a dream and I can't be more pleased. But again the folks here came through. Drives like a dream and I can't be more pleased. More

by dgibides Verified Customer Verified Customer

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Prompt,comlete service and recall handled! Service with a smile and customer confidence created! From initial inspection to completion advised of progress .and completion. Service with a smile and customer confidence created! From initial inspection to completion advised of progress .and completion. More

by caseyrents Verified Customer Verified Customer

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Their service department is fantastic. Their customer service is great. I recently took my car in for a recall and inspection and I waited for my car. As they worked on my car,they kept m Their customer service is great. I recently took my car in for a recall and inspection and I waited for my car. As they worked on my car,they kept me up.to date with how everything was going and asked if I had any questions . When my car was done then came over to let me know. I would definitely recommend them to my friends and family. They went above.and beyond More

by susanjanehessler Verified Customer Verified Customer

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Ease of drive thru drop off and comfortable waiting area complete with Starbucks! Top of the line complete with Starbucks! Top of the line More

by LKARYCKI Verified Customer Verified Customer

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My experience with Patriot GMC Service Department in Boyertown. I brought my vehicle in for an oil change and alignment on my Yukon. The service advisor, Jeremy, quoted my a price of $249 for the alignm Boyertown. I brought my vehicle in for an oil change and alignment on my Yukon. The service advisor, Jeremy, quoted my a price of $249 for the alignment. When I asked about the $199 special, I was told there was no special on alignments. I went on Patriot's website and showed the advisor the $199 special on their website. This was an additional $50 dollars they were trying to charge me. How do the service advisors not know the service specials the dealership is running. How many people were over charged? Then I was quoted a price between $900-$1000 for a water pump replacement. Then additional $2000 for an oil pan seal replacement. I asked about assistance with this repair. I was given financing information about Sunbit. I called GMC Customer Care for assistance. They reached out to the dealership to see what could be offered. Rodney, Service Manager, responded with the 0% financing and $100 off the repair. I reached out to other GMC dealerships for price quotes. I was quoted a price of $622 by another GMC dealer. When I called Patriot to inform Jeremy of this, then all of a sudden Rodney could match the other dealerships price. This is price inflation to the max. The same repair is almost $370 cheaper at another dealership. Why did it take another dealership with a cheaper price to get Patriot to work with the customer. Patriot has lost a customer over this incident. I feel they were inflating the prices and ripping me off. Thank you to the new dealership I will be deal with from now on. More

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