Roland Felipe
Roland Felipe at Southern Nissan Chesapeake

Roland Felipe | Page 105

Service Advisor

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.8
1,110 Reviews
4.8

1,110 Reviews

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1110 Reviews of Roland Felipe

May 04, 2024

Dealership Rating
Employee Rating

On this visit I had an issue with my AC and to my surprise my back calipers had seized and Ms.Payne was able to explain everything in a easy to understand fashion and made explained the pricing very More

by TedChaney3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 04, 2024

Dealership Rating
Employee Rating

People are curious and polite to customers doing their best. prices are fair for repair parts for car. Only I see what’s wrong it service wait time is to long. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you for taking the time to provide us with this feedback.

May 04, 2024

Dealership Rating
Employee Rating

The service department only recommends the required service. The video sent made a difference in my decision to have the car repaired. More

by CHERYLWBONNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 03, 2024

Dealership Rating
Employee Rating

Appreciated the competent and courteous personnel. They kept me apprised of the status and progress of my car More

by sandybill87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 03, 2024

Dealership Rating
Employee Rating

They were courteous, gave me an estimated time of when my automobile would be ready, but I was happy it took less time. More

by VPUREFOY614
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 03, 2024

Southern Nissan Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 03, 2024

Dealership Rating
Employee Rating

I always walk out of this particular service center extremely satisfied. Their customer service is outstanding and I've never had an issue with any of their services completed. More

by JSGUZM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 03, 2024

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 02, 2024

Dealership Rating
Employee Rating

Staff is very professional. Ms. M’Tazi Payne was excellent at explaining everything in simplest terms, which is very important to me. More

by cpaige36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 03, 2024

Southern Nissan Chesapeake responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 02, 2024

Dealership Rating
Employee Rating

I have no complaints. I was in town visiting a friend, and this was my first visit and it was great. More

by EUGENIA301223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2024

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 02, 2024

Dealership Rating
Employee Rating

They do not honor 3month /3000 mile warranty. Will not purchase anything from them again. Bought a used Subaru Accent, returned the car one week later and was told I needed to take the car to Su More

by BOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Markez Guerrero , Gregg Bates, Steve Davis, Gino Evans, Joel Morancy, Dan Roebuck, Dustin Wagner, Mike O White

May 02, 2024

Southern Nissan Chesapeake responded

"BOLO" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 02, 2024

Dealership Rating
Employee Rating

The service at the dealership is ok. The reason I return is because of how friendly Roland is. More

by R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2024

Southern Nissan Chesapeake responded

Thank you for taking the time to provide us with this feedback.

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