Roland Felipe | Page 112

There’s obviously been a change in management or corporate oversight at this location since I purchased my Nissan in 2016. The service at this location was so below my standards that I started takin corporate oversight at this location since I purchased my Nissan in 2016. The service at this location was so below my standards that I started taking my car to Hall NIssan in Virginia Beach for the past 5 years. In any case, I decided to try this location again as I was in dire need for someone at Nissan to perform some type of diagnostic or inspection on my car because rain water would leak into the car. M’Tazi provided exceptional customer service from the start of my visit, kept me informed through out to let me know what was being done and how soon I would have my car fixed. M’Tazi answered all of my questions and then some. I have some other things that I need to get fixed and all of my questions were answered as well. I’m not sure which technician performed the work, but I appreciated the fact that he allowed my car to air out before I picked it up. Also, I need to add that previously, this dealership never offered shuttle service, even when I asked. M’Tazi offered shuttle service home, and confirmed whether I needed shuttle service back to the dealership. I only add one suggestion - quick wash and vacuum of the vehicles upon return to the customer. Hall Nissan Virginia Beach did provide that service. More

by PatDLucas22 Verified Customer Verified Customer

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Great service! !! Staff was friendly. Service was quick. I like the ability to see into the work area. The only thing I can say was a negative was the waiting area s !! Staff was friendly. Service was quick. I like the ability to see into the work area. The only thing I can say was a negative was the waiting area seating wasn't clean nor the coffee area. Overall it was a 10 in my book. More

by uniquestorm Verified Customer Verified Customer

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Great service! Very friendly and kept me up to date on repair! Very confident with Rolands service.. Very friendly and kept me up to date on repair! Very confident with Rolands service.. More

by BHLBUFFY Verified Customer Verified Customer

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Everyone is nice and professional and the business is very clean I will continue to come back very clean I will continue to come back More

by Mrs.bgreen06 Verified Customer Verified Customer

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I was not pleased with the person at check in. He verified that I had an appointment and then informed me that it may take a while because of end of the month inspections. My opinion is that the r He verified that I had an appointment and then informed me that it may take a while because of end of the month inspections. My opinion is that the reason to have appointment times available, is so that I, the customer can decide how long I can expect to wait. Don't offer appointment times if they can't be honored due to end of the month demands. There will always be an end of the month increase. I think better planning and resource management would minimize the need to tell a customer with an appointment that there will be extra delay. More

by winston.langham Verified Customer Verified Customer

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Roland and Mtazi consistently deliver exceptional service. Their attentiveness, honesty, and thoroughness make every visit a positive experience. I have nothing but praise for them, and they are the service. Their attentiveness, honesty, and thoroughness make every visit a positive experience. I have nothing but praise for them, and they are the primary reason I continue to return. Kudos to Mtazi and Roland! More

by keshonnagraves Verified Customer Verified Customer

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Roland kept me informed even step of the way. Very professional. Very knowledgeable and cared about the level of my satisfaction with the work done. I will request Roland the next time I need ser Very professional. Very knowledgeable and cared about the level of my satisfaction with the work done. I will request Roland the next time I need service and will also tell others I know! More

by HARVEYSEARGEANT Verified Customer Verified Customer

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Pleasant &accomodating. I was happy, happy, happy, happy, happy, happy, happy with my technician and pleased with the results. I was happy, happy, happy, happy, happy, happy, happy with my technician and pleased with the results. More

by Ollie c Verified Customer Verified Customer

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Great customer service. The got me in rarer quickly and did a great job with my car! Thank you! The got me in rarer quickly and did a great job with my car! Thank you! More

by EBONYJORDAN2011 Verified Customer Verified Customer

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Felt as if we were an inconvenience to even be there. No customer service. Was plain rude. No customer service. Was plain rude. More

by rbennett91 Verified Customer Verified Customer

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