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Rolando Pena
Rolando Pena at City Volkswagen of Highland

Rolando Pena

Sales Associate

City Volkswagen of Highland

9601 Indianapolis Blvd
Highland, IN 46322

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4.9
30 Reviews

I've been in customer service & sales for over 30 years in several industries. I'm enjoying working at a car dealership as passion has always been to work with and help customers in one way or another.

Dealership Experience

1 yr, 1 mo

Languages Spoken

English English

Spanish Spanish

4.9

30 Reviews

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30 Reviews of Rolando Pena

July 05, 2026

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Employee Rating

Great service. And highly efficient. Got us in and out with a brand new car. More

by Algrist2025
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Recommend Dealer
Yes

Other Employees Tagged: Chris Smith

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Jul 05, 2026

City Volkswagen of Highland responded

Thanks for highlighting how efficient our service was. It’s great that Rolando and Chris got you on your way quickly with a new Volkswagen. Enjoy every drive! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 27, 2026

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Great customer service, very well versed and detailed with their vehicles and services offered. It was a great pleasure working with all the staff @ City VW More

by Luis.m.salado
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Brian West

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Jun 28, 2026

City Volkswagen of Highland responded

We’re delighted our team’s expertise and detailed explanations made your experience enjoyable. Thank you for recognizing our service knowledge and support. Enjoy your new Volkswagen and let us know if you’d like assistance in the future. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 27, 2026

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Clean, organized, professional, pleasant employees. Walking in first impression is clean and friendly. Vehicle’s are clean and parking lot is very organized. More

by jessicalepe27
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Brian West

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Jun 28, 2026

City Volkswagen of Highland responded

It’s wonderful to hear our showroom made a positive impression and our team maintained a professional atmosphere. Thank you for highlighting our attention to cleanliness and organization in both the vehicles and parking area. We look forward to welcoming you back soon. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

May 26, 2026

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Had a great experience! Very pleasant and easy to work with. Knowledgeable about the car of my choice and went above and beyond to describe features and answer all of my que More

by Samb
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Larnell Pillow

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May 26, 2026

City Volkswagen of Highland responded

It’s wonderful to hear our team’s guidance on the Volkswagen Atlas features made your purchase effortless. Thank you for recognizing how we aim to keep questions answered and the process smooth. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

April 25, 2026

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Employee Rating

Rolando is an excellent Salesman! I had no pressure everything was at my pace and was very knowledgeable about products and services. I highly recommend to stop by and see Rolando for More

by G.macias1981
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Apr 27, 2026

City Volkswagen of Highland responded

Quality customer service is always our number one priority, and we're happy to hear that Rolando met your expectations. Thank you for choosing City Volkswagen of Highland. We look forward to having you as one of our valued customers for many more years to come! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

April 25, 2026

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Brian was a pleasure to work with, he is a great guy and easy to talk to. Very personable, reasonable and a man of his word. Not the best at rock paper scissors though 🪨 📄 ✂️ 🫱🏼‍🫲🏽 More

by RockPaperScissors
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian West

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Apr 25, 2026

City Volkswagen of Highland responded

Thank you for highlighting Brian’s friendly, honest assistance during your used Volkswagen purchase. We’re happy to hear the process was smooth and enjoyable, even if Brian needs a few more rounds of rock paper scissors. Congratulations on your new Volkswagen. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

April 25, 2026

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Never been to a dealership & had so much fun! Rolando is by far the world’s best salesman! More

by GG
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Recommend Dealer
Yes
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Apr 25, 2026

City Volkswagen of Highland responded

How wonderful that your first dealership visit was so enjoyable and that Rolando provided exceptional service. We hope you enjoy every moment with your used Volkswagen Atlas. Thank you for choosing us and we look forward to assisting you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

April 13, 2026

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Employee Rating

Great people! Super nice easy experience. Rolando Pena is a great salesman. I would recommend City VW to everyone. More

by jasonwright052675
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 14, 2026

City Volkswagen of Highland responded

Thank you for sharing your experience with Rolando and our team. We’re glad the purchase of your new Volkswagen Jetta was smooth and enjoyable, and we appreciate your recommendation. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

April 09, 2026

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Employee Rating

I’ve always had a great experience when purchasing from this dealership. Brian ADHD Rolando got me in and out quickly!! New car!! More

by PLIVINGSTON6190
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Brian West

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Apr 10, 2026

City Volkswagen of Highland responded

We appreciate your continued trust and are glad to hear Brian and Rolando made the process so smooth. It’s great that you’re enjoying your new car. We look forward to helping you again in the future. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

April 03, 2026

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Employee Rating

Rolando Pena was wonderful! Can’t say enough good about him. Would buy a car from him again and again. James Thomas in finance was cool until we turned down an additional warran More

by VW Lover
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Apr 03, 2026

City Volkswagen of Highland responded

It’s wonderful to hear Rolando provided such great support during your Volkswagen Tiguan purchase. We regret the frustration you felt with James and appreciate you sharing that feedback. Enjoy driving your new Tiguan, and thanks for the 5 stars. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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