Roman Artalejo | Page 13

Used car puchase We had an excellent experience at this dealership. Syed Ali and Roman Artalejo worked as a team. We were treated with respect and the process was cong We had an excellent experience at this dealership. Syed Ali and Roman Artalejo worked as a team. We were treated with respect and the process was congenial and went as quickly as can be expected. Their finance associate, Andy was very professional and made the last process go quickly and painlessly. The vehicle we purchased was not an Audi and we wanted a previous service record that they did not have. All 3 of them worked to get us that record. The easiest vehicle purchase we have ever made. More

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Perfect Purchase/Experience with Roman Roman was very helpful with our purchase of a 2018 Q7. We went in on a Saturday and can't say enough about the terrific service. I will definitely go Roman was very helpful with our purchase of a 2018 Q7. We went in on a Saturday and can't say enough about the terrific service. I will definitely go to him next time I'm shopping for an Audi. Thanks! More

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Awesome first Audi purchase Very happy to have come to this dealer to buy my first Audi car. The service and customer service is excellent. They were very friendly, they treated Very happy to have come to this dealer to buy my first Audi car. The service and customer service is excellent. They were very friendly, they treated us with a lot of respect and professionalism. Romen Artalejo was so patient that even though they were almost closing, he never pressured us to make the decision of which car we wanted to buy. It showed us different and we ended up with an Audi A3 that we are really enjoying. AUDI is definitely a SUPER SPECIAL car !!!! More

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They worked with my specific needs I went in to the dealer looking for a specific car. After reviewing the vehicle they showed me another car of better quality for the same price. I’m m I went in to the dealer looking for a specific car. After reviewing the vehicle they showed me another car of better quality for the same price. I’m much happier walking away with the vehicle i purchased thanks to their great customer care More

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Excellent experience at Walters Audi I want to thank everyone at Walters Audi especially Romen Artalejo. He really went above and beyond to make sure my experience there was great and i d I want to thank everyone at Walters Audi especially Romen Artalejo. He really went above and beyond to make sure my experience there was great and i drove off in a car that i love and fit my budget. He was very knowledgeable and upfront about everything. It took 3 visits for me to finally make my decision but not once did i feel like i received anything short of excellent service. Thanks so much for your patience and working with me! The process was so quick and easy. Thank you!!! More

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Great Experience My previous experience buying a car from, a local Mercedes dealership was absolutely awful, so I was a little hesitant going to Walters. I couldn't ha My previous experience buying a car from, a local Mercedes dealership was absolutely awful, so I was a little hesitant going to Walters. I couldn't have been more pleased with my experience here. Everyone I dealt with was extremely professional and knowledgeable. Roman Artalejo was the salesman who helped me. He was not at all pushy and worked to get me great deal. After the sale I had a clear bra put on the car and Alex Ortiz in the service department helped me with that. Alex really knows cars and that was very helpful. I would highly recommend this dealership. More

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Excellent car buying experience I bought a new 2018 Audi A5 sportback yesterday. It was my 5th Audi overall, and second one that I currently still have in the household. This was m I bought a new 2018 Audi A5 sportback yesterday. It was my 5th Audi overall, and second one that I currently still have in the household. This was my first time at this particular dealership, since I just moved to the area. The dealership/showroom is somewhat smaller than what I am used to for Audi, but their selection is still wonderful, and the atmosphere brilliant. To point out the negative, the only reason I have given the dealership a 4, instead of a perfext score, is due to the lack of an on-site insurance agent. At my previous dealerships, there has usually been at least one on-site insurance agent/agency, who could take care of that for me on the spot. This is not a huge deal, if you already have a car with a policy, as you can just call your agent and add or switch to the car you just bought. However, being new to the state, and needing a new policy, it would have been nice to have that available. Now, for the positives, we were greeted at the door by Marcos, who took us to his desk and talked to us about what we wanted. He found something quite close and took us on a test drive. The only thing off was the color. We wanted to have matching his/hers! Now, he could have pushed us and tried to sell this to us. He didn’t. Instead, he searched the region and was able to find something pretty darn perfect at another location. Unfortunately, midway through our negotiations, he got a call and had an emergency he needed to go attend to, and he, very professionally, handed us off to Roman after filling him in on where we were. Roman was nothing short of wonderful. We put him through the ringer because our budget was somewhat short of our taste; can I get a witness? Roman did All he could at his level. Next, he got his manager, Mike, involved, who was very determined to help us, and did. Finally, when we were pretty close to what we wanted, but still out of reach, the sales manager went to clear the final step with the general manager. At this point, I wasn’t sure we were getting the car, because they had really done a lot already. To my surprise, the GM Ok’d the deal and we got our new baby. We spent a little longer at the dealership than we wanted, after securing the deal. They were having some computer/system issues, and we have to finish our Audi care another time because that system was down but overall, it was as nice an experience as buying a car ever is. At the end, we were too tired and hungry to wait for the car to arrive from the other dealer. Roman offered to personally pick me up from my house in the morning. I didn’t make him do it, though. We now consider this our home dealer. Visit if you can. Thanks for reading. More

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Gave me the lowest price Roman Artalejo was able to beat other dealers without resorting to the tactics that some other dealers resort to. Process was relatively easy and pai Roman Artalejo was able to beat other dealers without resorting to the tactics that some other dealers resort to. Process was relatively easy and painless. Would recommend More

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Wonderful experience We were very pleased with the sales service and attention both Mike S. and Roman A. gave us. They were accommodating and helpful, making our drive do We were very pleased with the sales service and attention both Mike S. and Roman A. gave us. They were accommodating and helpful, making our drive down from the mountains worth the drive. There wasn't any high pressure tactics and everyone we had contact with was professional and pleasant. We highly recommend Walter's Audi for their personal attention, respectful sales people and an all around wonderful experience. S & T More

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Awesome dealership Mycsal Heffner is very nice that work with. I would definitely recommend this service department. I have taken my Audi here for 3 years and NEVER an i Mycsal Heffner is very nice that work with. I would definitely recommend this service department. I have taken my Audi here for 3 years and NEVER an issue!!! More

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