Roman Tobak | Page 7

Top Rate Customer Sevice I was very impressed with the customer service that I received at Martin's. They were very courteous and respectful. I would definitely recommend them I was very impressed with the customer service that I received at Martin's. They were very courteous and respectful. I would definitely recommend them. More

by MARIA4660 Verified Customer Verified Customer

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Poor customer relations Don’t say I didn’t warn you... The main reason I chose to step foot into this dealership was that the receptionist Carey claimed that they are known f Don’t say I didn’t warn you... The main reason I chose to step foot into this dealership was that the receptionist Carey claimed that they are known for offering up to 20% more for trade ins... this isn’t true (BAIT & SWITCH. ILLEGAL?!) they actually offered me 5% less than every other dealer that I met with for my immaculate trade. The actual transaction left me feeling as though I’d just made a deal with a corrupt foreign government. Two times salesman Roman Tobak went back on his word during the sale of the vehicle I purchased. First, he insulted me with one of the worst offers I’d had all day, So I walked away and returned a few hours later, because I really liked the vehicle they were selling (the only positive in this story). He conveniently had amnesia about the price we agreed on earlier that day and tried to put $1000 more in his pocket by claiming his “buyer” didn’t want to pay the same price for my trade anymore. The truth is he didn’t speak with a “buyer”, it was 9pm. Second, we finally make a deal that the dealer will pay for fees and I will pay for taxes plus the agreed upon purchase price. I was half way through signing the paperwork when he went back on his word again and tells me the dealership doesn’t have the $280 to pay the fees that he agreed to pay. He also conveniently failed to omit a $30 documentation fee from the contract he printed up. Had I not spent 16 hours today searching for a vehicle that I felt good about driving home and if I didn’t have a 3 hour drive home tonight I would have walked away from this classless dealership. Ultimately, Roman Tobak and Manager Joe Seeker decided that their integrity, or lack thereof, is worth $280 measly dollars. Slimiest sales people I’ve ever encountered, and they have no shame in xxxxxxx every dime they can out of you even if it means going back on the agreement they shake on. In response to Allan- I had no issue understanding the negotiation process. I made myself very clear during the sale what I was willing to pay and your salesperson agreed to it. Perhaps you can provide a written explanation here as to why it is ok for one of your salespeople to agree to very specific terms and then not deliver on that very specific agreement. More

by Brutter Verified Customer Verified Customer

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Like family! Roman is so wonderful! We haven’t seen him since our last lease 3 years ago, but he remembered so much about us, and we even had a chance to catch up Roman is so wonderful! We haven’t seen him since our last lease 3 years ago, but he remembered so much about us, and we even had a chance to catch up about our children and his grandchildren while waiting for our paperwork to be processed. He was professional, well-prepared, honest, helpful & got us a great deal on our new CRV. He had us in and out as quickly as possible, though it still felt like we had all of the time we needed to make the decisions that were best for us. He treated us like family, and that is why we will always drive an hour to Martin Mainline Honda for our cars! Carlos was thorough in his explanation of our new vehicle features & made sure we knew how to use all of our technology before we left, and was so friendly & professional! Andre was a joy to work with as well. Just another example of the friendly, professional service you can expect at MMH. He got us through all of the many papers quickly but without feeling like we didn’t know what we were signing. He was clear about what to expect, and even helped us get a discount on our car insurance! These guys are the best! More

by Stephanie Hall Verified Customer Verified Customer

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Bait and switch/Unprofessional Managers Gave a quote for a 2018 car, when we arrived at dealership, no 2018 but had 2019s. Sales Manager Mark was argumentative and combative and was as unpr Gave a quote for a 2018 car, when we arrived at dealership, no 2018 but had 2019s. Sales Manager Mark was argumentative and combative and was as unprofessional as they come. Felt bad for Roman who handled us professionally and courteously, he deserves a better leader. Go somewhere else if you want to purchase a car. More

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Off the street servuce Though I did not have a scheduled meeting, my wife and I were greeted by a smiling receptionist who asked what we needed and immediately contacted the Though I did not have a scheduled meeting, my wife and I were greeted by a smiling receptionist who asked what we needed and immediately contacted the appropriate party who handled our request from start to finish with such professionalism. Though my wife and I stopped by simply to inquire about the possible purchase of "one" car, because of the respected way in which we were treated by all of Martin Honda, we ended up buying "two" cars. I wish more companies operated with similar professionalism. Because of Nino and Roman, the Nealons have now become permanent Martin customers for all our automobile purchases and service. More

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My 3rd SUV from Bill and Team This is our 3rd Honda. Bill and the team at Martin Mainline always work to give us what we want. They are fast and efficient! Our current car took all This is our 3rd Honda. Bill and the team at Martin Mainline always work to give us what we want. They are fast and efficient! Our current car took all of 2 hours from arrival to selection to finance and out the door with our beautiful new Pilot! In our 6 years of owning Hondas, MMH has always provided exceptional service as well. Knowledgeable, curt IOU’s, helpful Service Advisors; never had an issue once service or repairs were done. We’ll be back! More

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Bought my honda cr-v Actually I came here to have a test drive but came back on my new car. Thanks a lot for your patience and flexible buying options. Actually I came here to have a test drive but came back on my new car. Thanks a lot for your patience and flexible buying options. More

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Awesome service excellent employee's Awesome place to do buisness no high pressure salesmen.Roman was very knowledgeable and a pleasure to work with..This is the best place to buy a new c Awesome place to do buisness no high pressure salesmen.Roman was very knowledgeable and a pleasure to work with..This is the best place to buy a new car More

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Great service and experience I like Martin Main Line Honda, service and my new Honda Hr-V 2016. Here everything is available and advised explained. I wish you a lot of grateful bu I like Martin Main Line Honda, service and my new Honda Hr-V 2016. Here everything is available and advised explained. I wish you a lot of grateful buyers! ????? ?? ???????? ? ??????! ?? ??? ????? ?? ???????? ????????, ????????! More

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Great service and experience Roman was incredibly helpful, informative, attentive and friendly. He took care of everything, made us comfortable as we were waiting for the car and Roman was incredibly helpful, informative, attentive and friendly. He took care of everything, made us comfortable as we were waiting for the car and arranged for a ride when one of us had to leave for an appointment before the car was ready. Will certainly hope to see Roman again when it's time for us to look for a new car! More

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