Romario Kassis

If Google allowed me to, I would put a -5 stars . Unprofessional dealership !! - I found the one and only Duramax diesel Chevy Suburban in the state of Arizona . -I worked with a salesman . I will Unprofessional dealership !! - I found the one and only Duramax diesel Chevy Suburban in the state of Arizona . -I worked with a salesman . I will be somewhat decent and not mention his name !! - Salesman works a deal with me and tells me he needs a DEPOSIT OF $500 to hold vehicle . - I paid $500 to hold the vehicle . - Once I paid the $500 deposit low and behold , it was delivered from the rail yard to Courtesy Chevrolet . -I came in Saturday / April 26th at 10AM to check vehicle and test drive !! -Salesman asks me when I am making decision ?? I told him when wife gets off shift with the Fire Department !! -Salesman said that is OK. I will hold the vehicle and park it in the back to hide it but it is held BECAUSE I PUT A DEPOSIT THE SALESMAN SAID I NEEDED TO HOLD THE VEHCLE FOR ME !!!!!!!! - I left and test drove another vehicle across the street just to make sure if there was any other vehicle . - Sales manager calls later in the day and asks me what is going on with my decision ??? -I told him I explained everything to the sales guy !!! - I said I was waiting for my wife who is answering 911 calls as firefighter before I make my decision !! - He said he really need a to know because he has had several inquires . - I text my wife and she says YES, we want the diesel !!! - I tell the Sales manager let’s do it and he says I will get everything ready for you to come in and make this an easy process . - I am excited to go pick it up !! -Sales manager calls back 30 minutes later and said “I AM SORRY BUT WE ALREADY SOLD IT “” THE VEHICLE I PUT A DEPOSIT ON !! -Sales manager said we weren’t sure what you were going to do so we sold it !! - We thought you would but it this morning !! -YOUR SALES GUY KNEW WHAT I WAS DOING AND SAID THAT WAS OK!!!!!!!!!!! - Sales manager said SORRY, but we didn’t know what your intentions were -why in the xxxx did you not communicate with me and call me and ask me sooner?????????? - I thought that’s what the deposit was for to hold the vehicle for me Because I could not make a good decision without my wife who was a firefighter working on duty!!! - Got me deposit back !! -WHOEVER WILL READ THIS AND HOPEFULLY WILL THINK BEFORE BUYING FROM THIS DEALERSHIP !!! -ALL THEY CARE ABOUT IS THEIR BOTTOM DOLLAR AND NOT THE CUSTOMERS AND THANK YOU SO MUCH FOR YOUR NON-COMMUNICATION AND VERY UNPROFESSIONAL SALES TACTICS!!!!! -I WILL NEVER EVER EVER SET FOOT OR TELL ANYBODY TO EVER GO TO THE DEALERSHIP EVER AGAIN!!!!!! ! More

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Quick and painless experience, just as it should be! From the top to bottom, very professional and friendly staff. From the top to bottom, very professional and friendly staff. More

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Good afternoon, my name is Damon Denstone. I didn’t meet you yesterday but wanted to share my experience regarding your team. We were treated professionally by Romario upon entering your esta I didn’t meet you yesterday but wanted to share my experience regarding your team. We were treated professionally by Romario upon entering your establishment, however it was after that that failed my experience. After meeting 3 different sales team and managers I walked out of your facility. I was treated with respect from Ron but after attempting to clarify details in pricing and incentives along came additional salesman that promoted your business in a very unprofessional manor. I was spoken to like a child and felt bullied at several instances. Your sales manager ( wish I could remember his name) could have cared less about making a sale rather wanted to try to insert himself as if he was more supreme and knowledgeable than I. He had to make sure I was aware that he has “ sold over 40,000” vehicles as if that made him better than me. He immediately conversed in a confrontational and stern manor as to intimidate me. After about 2 minutes I stood up and walked out. As we exited, I was greeted with a condescending “have a great day” loud another the show floor could hear. I strongly encourage you work with you team regarding customer service as I will be sure to share my experience with anyone interested in purchasing a vehicle. My niece is a marketing manger for GM in Detroit and I will be identifying who else in the corporate offices should hear about my experience. On a side note, I went Vans Chevrolet and had an amazing experience where we purchased the new vehicle Best regards, Damon More

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Easiest vehicle purchase I've had. No xx just straight forward and didn't try to up sale anything. No xx just straight forward and didn't try to up sale anything. More

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All of the employees at Courtesy Chevrolet in Phoenix, Arizona, were professional and courteous, and made my buying experience a pleasure.The one employee that stood out the most was my salesman from Inte Arizona, were professional and courteous, and made my buying experience a pleasure.The one employee that stood out the most was my salesman from Internet sales Romario Kassis. I always told myself I would never purchase a vehicle without first seeing it in person, kicking the tires and taking a test drive Well Romario changed that. From numerous phone discussions.(from his personal phone.) Many detailed videos explaining all the options the truck had to offer and just his patience and professionalism a deal was made to buy the truck. I purchased a new Chevy High Country. When I arrived from Albuquerque, New Mexico, he made sure the paperwork was in order and the truck was detailed and ready to go. I would definitely recommend your dealership and Romario to my family and friends!! Thank You Romario!! More

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Great experience purchasing my truck from Courtesy Chevrolet. This is my third truck I have purchased and the experience was the best yet. My sales professional Romario did an outstanding job with h Chevrolet. This is my third truck I have purchased and the experience was the best yet. My sales professional Romario did an outstanding job with helping find exactly what I was looking for and helping with my trade. Cudos to the fleet services team for also helping with a small recall noticed that needed to be addressed. They had me taken care of within 24 hours. Great Job!!! More

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