Ron Baus

I’m leaving this review as a lesson for future buyers, not to complain, but to help others negotiate smarter than I did. I had been working with Randy remotely and was very clear about my target price. not to complain, but to help others negotiate smarter than I did. I had been working with Randy remotely and was very clear about my target price. I live about an hour away, so I didn’t want to make the trip unless there was real flexibility. I was told we couldn’t discuss price further until I came in, but that once I did, we could talk with the owner and potentially get closer to where I needed to be. When I arrived, neither Randy nor the owner I had been told about were there. Instead, I worked with another family member. I test drove the vehicle, pointed out a few imperfections, and tried to continue the price discussion — only to be told immediately that the number on the table was “best and final.” At that point, I asked to speak directly with the owner I had been negotiating toward meeting. I was told he wasn’t available and that the decision would come from someone else instead. That shifted the entire dynamic, because the authority I had been told would help move the deal wasn’t actually present. From a negotiation standpoint, here’s what I learned: • If price is your main concern, get confirmation that the decision-maker will actually be present before you travel. • Don’t assume flexibility will exist once you arrive — sometimes the in-person visit is simply meant to create pressure. • If the conditions change from what you were told remotely, pause and reassess before moving forward. I ultimately chose to complete the purchase because I liked the vehicle and was comfortable enough with the final outcome. But the experience reinforced an important lesson: stick to your process, not just your number. If you’re making a long trip for a vehicle, make sure the people with real authority to move the deal will actually be there when you arrive. More

by ROBERTKROSS Verified Customer Verified Customer

Report | Print

spirit has always been Very accommodating and very thorough when ever we have needed service.. thorough when ever we have needed service.. More

by loismoore50 Verified Customer Verified Customer

Report | Print

We had a great experience! Everyone was helpful, efficient, and friendly. We will definitely be back! Everyone was helpful, efficient, and friendly. We will definitely be back! More

Report | Print

I love spirit! They are always so friendly and accommodating! I would not use any other dealership ! They are always so friendly and accommodating! I would not use any other dealership ! More

by leiarapattoni Verified Customer Verified Customer

Report | Print

Amazing service department. They had use in and out within a day. Loved the experience!! They had use in and out within a day. Loved the experience!! More

by jlfernan Verified Customer Verified Customer

Report | Print

Great people to do business with always been professional have been buying for over 10 years have been buying for over 10 years More

by william1789 Verified Customer Verified Customer

Report | Print

Jeff, the service manager addressed my concerns during my recent visit and renewed my faith in Spirit service. Fred Honsell always treats me fairly when buying new trucks. We have established a great relati recent visit and renewed my faith in Spirit service. Fred Honsell always treats me fairly when buying new trucks. We have established a great relationship over the years. More

by jace240 Verified Customer Verified Customer

Report | Print

Fred has always been fair, honest and reliable. I always buy from Fred knowing he has done his best for me during and after the sale. I always buy from Fred knowing he has done his best for me during and after the sale. More

by jace240 Verified Customer Verified Customer

Report | Print

5 stars I had a fantastic experience buying my GMC Sierra AT4X at Spirit Chrysler. Dodge Jeep Ram. Ron and Mike Baus were absolutely fantastic to work with, and Mike Connelly, my sales agent, was equa Sierra AT4X at Spirit Chrysler. Dodge Jeep Ram. Ron and Mike Baus were absolutely fantastic to work with, and Mike Connelly, my sales agent, was equally outstanding, as was Billy Chappell in the finance office. I knew the value of the vehicle going in, and they did too—but unlike many other dealers I was considering, they offered a fair deal. They made what can usually be a stressful process completely stress-free, efficient, and easy. From start to finish, the team was professional, knowledgeable, and genuinely helpful. Highly recommend Spirit Chrysler Dodge Jeep Ram if you want a smooth, hassle-free vehicle purchase! More

by JLAV78 Verified Customer Verified Customer

Report | Print

The professional staff at Spirit never disappoints. I have purchased multiple cars from Bill and his staff and continue to send all my family and friends there to purchase their new cars. Highly recomm I have purchased multiple cars from Bill and his staff and continue to send all my family and friends there to purchase their new cars. Highly recommended! More

by paulreyesjr Verified Customer Verified Customer

Report | Print