Ron Jackson | Page 7

By far the worst car buying experience ever. We drove 1.5 hours for a specific vehicle that we had inquired about via email two days prior. We were quoted values for two trade ins via email and We drove 1.5 hours for a specific vehicle that we had inquired about via email two days prior. We were quoted values for two trade ins via email and given an 145pm appointment to come in. Upon arrival, we test drove the car. The salesman despite us having an appointment, knew nothing of the vehicle and couldn't answer questions without looking things up. Our keys were then taken at this point for the appraisals. Over an hour later, trade value came in over 10k less than quoted via email. We wanted to walk out at this point, but they had our keys. Turns out a sales manager was sending emails to me in the sales persons name and had no business giving the figures he did. It was a very shady and deceptive tactic to get us in person even after I questioned the amount. The used car manager ultimately stepped in and tried to do his best to make things right and we arrived at a value that worked for both of us. After signing the initial agreement it was more than another two hours of waiting before there was any movement. Turns out that they submitted all the info as if we lived in Delaware when we are from PA so again we waited longer for things to be finalized. During our wait, I watched salesman scrolling facebook on their work computers which were visible to anyone in the room. If they weren’t on their computers they were on their cell phones. We were finally taken up the hill to a different building where we waited even more to see a finance manager. This too came with numerous issues. Paperwork had the SUV I was purchasing listed in spots as a station wagon and as a truck in another location. The trim package was also incorrect. Each finance manager has a fancy table top big screen on their desk that showed customers personal information the whole time we were present. One person quoted a certain number and the next had something completely different. Nothing went smoothly. Everything was disjointed. It was obvious that details and customers didn’t matter. Ourisman was 100% about quantity over quality. I will never recommend them to anyone - not even my worst enemy. 0/10 do not recommend. If I could give zero stars I would. I gave our salesman 3 stars because he was clearly new and caught in the middle of this terrible deal. More

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The service was very quick, and the staff was very professional and courteous. I would highly recommend to go here in the future. professional and courteous. I would highly recommend to go here in the future. More

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Ourisman dealership was a pleasant surprise, the staff was friendly and helpful, the buildings were very clean, and all the used cars were in good to excellent condition. was friendly and helpful, the buildings were very clean, and all the used cars were in good to excellent condition. More

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All the people we worked with were very courteous, knowledgeable, and helpful. Can’t beat that. knowledgeable, and helpful. Can’t beat that. More

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Great, friendly, and knowledgeable service. It was a good experience and I love the car. It was a good experience and I love the car. More

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Keith did a great job and made the experience very positive. The paperwork process was very easy and I did not feel pressured to buy what I did not need. I would go to this dealership Again. positive. The paperwork process was very easy and I did not feel pressured to buy what I did not need. I would go to this dealership Again. More

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Everyone we worked with was extremely nice and helpful from Ron, the general manager, Miles our awesome salesman (who patiently showed me how to connect the app) to Carlos and Chris in financing. I was h from Ron, the general manager, Miles our awesome salesman (who patiently showed me how to connect the app) to Carlos and Chris in financing. I was hesitant to purchase a car online and so far away but Ourisman made the process easy. When we arrived the car was impeccably detailed and full of gas. I would recommend Orisman Toyota 40! More

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Have purchased many new cars in my life and found Keith, Ron, Brian and Carlos to be very cordial, and patient with my questions. each provided detailed answers that answered my questions and they did so wi Ron, Brian and Carlos to be very cordial, and patient with my questions. each provided detailed answers that answered my questions and they did so with professionalism and honesty. This dealership took their time, and made me comfortable with my purchase. The honest open approach they provided me is not a common trait in this profession at least in my experience. So I want to thank all four of them for their honesty and patience in making a deal that leaves me comfortable and happy with my new Toyota. If your thinking sbout a change in vehicles, I highly recommend chatting to Keith and his co-workers at Ourisman Toyota, Rt 40 More

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They made the process very easy, all I did everything online and there was no xx about pricing or rates. Very transparent and quick to respond. I highly recommend! online and there was no xx about pricing or rates. Very transparent and quick to respond. I highly recommend! More

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I’m very pleased with my salesman Miles, he was honest and was very helpful also Ron the sales manager was great, Chris in finance was good with the numbers.The whole team was Awesome! 😊 and was very helpful also Ron the sales manager was great, Chris in finance was good with the numbers.The whole team was Awesome! 😊 More

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