Ron Jones | Page 2

Happy Overall I came in for a test drive but left with a great Jetta SportWagen. I am very satisfied. Ron was very honest with me and gave me a great deal. I would I came in for a test drive but left with a great Jetta SportWagen. I am very satisfied. Ron was very honest with me and gave me a great deal. I would go back to Napelton again. More

by hartzlern Verified Customer Verified Customer

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Great car buying experience...so we thought Rob went above and beyond to get us the best deal he could on a used car for our daughter. The thermostat went out a couple days after buying and Ron Rob went above and beyond to get us the best deal he could on a used car for our daughter. The thermostat went out a couple days after buying and Ron made sure it was taken care of even though we bought “as is”. EDIT- car continued to overheat, was taken to their service department 4 times in first 30 days. Was told to take to Corwin Dodge so the “experts” could diagnose. Was finally told it needed engine replaced due to warped heads. Napleton did put an engine in it that had 38,000 more miles than the one in it saying was all they could find (not true, Corwin found one with 20,000 more than original).. Was told we could not return car because it had been more than 90 days, even thought it was in the shop for more than 60 of the first 90 days. Either the engine had to be replaced due to incompetence of their service department not properly diagnosing/fixing problem or they sold a car with bad engine, I feel service department didn’t properly fix, considering other issues we had with them putting in the engine and leaving tools in the engine, not putting shield on correctly, and damaging other parts that Corwin Dodge fixed on Napleton’s dime. I would NOT recommend them and DEFINITELY do not use their service department unless you want ripped off and more damage done to your car! More

by MAMMAWOLF32 Verified Customer Verified Customer

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True Professionals At Their Best!! Great Experience! Very professional and team player with an awesome care factor for all your customers. INTEGRITY (Ron Jones' Motto), RESPECT, Great Experience! Very professional and team player with an awesome care factor for all your customers. INTEGRITY (Ron Jones' Motto), RESPECT, EXCEPTIONAL CUSTOMER SERVICE are the words that come to mind and best describe my recent experience with this establishment. No pushy sales person, No pressure, and No gimmicks on pricing. Thank you for the exceptional customer service provided when we first stepped foot onto Napleton VW. Ron Jones was outstanding to deal with and couldn't be happier with our purchase. Along with a business atmosphere where a hand shake still exists and means something, and pride in ownership is apparent and demonstrated. Outstanding service! Bill was very accommodating and communication was great, he answered all my questions. More

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Great people to work with I love this dealership, buying a vehicle from them was like buying a car from your friend next door. They listened to my every need carefully and met I love this dealership, buying a vehicle from them was like buying a car from your friend next door. They listened to my every need carefully and met every need and I had a tougher list of criteria to meet than average and they do not pressure you, they did not try to push me into something cheaper cause I needed a low monthly payment everyone was super nice and super helpful. Thank you Napleton!! More

by mecheleh197 Verified Customer Verified Customer

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Always excellent service We always recommend this dealership as very good people to deal with when we are here or when traveling out of state. We always recommend this dealership as very good people to deal with when we are here or when traveling out of state. More

by edwardswally Verified Customer Verified Customer

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Everyone always helpful and friendly. This dealership does all they can to help you with your car. They are not pushy like some dealerships. I will recommend them to others. This dealership does all they can to help you with your car. They are not pushy like some dealerships. I will recommend them to others. More

by waterst97 Verified Customer Verified Customer

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Fantastic customer service from sales department I accompanied my elderly parents here a few weeks ago. They were reluctant to give up the Mirage they had driven more than 300k miles, but it was tim I accompanied my elderly parents here a few weeks ago. They were reluctant to give up the Mirage they had driven more than 300k miles, but it was time. Mr. Ron Jones assisted them in finding a brand new Mirage which they now love. No pushy sales tactics. Just fast, friendly service. There's a reason he has so many plaques on his wall! Then Mr. Bill Hall took care of them for financing; even getting a better rate than their bank had offered. He was more than patient in waiting out an insurance issue and we all had a great visit in the meantime. Couldn't have been more pleased with the customer service! More

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Not empressed at all. Circled the parking lot several times and getting out and look at several different vehicles for quite some time and was fixen to leave when the sale Circled the parking lot several times and getting out and look at several different vehicles for quite some time and was fixen to leave when the salesman finally came out. No prices on any of the vehicles. Had wrong paperwork on several vehicles. Not just one or 2. At least 5 of the 6 I looked at. Ended up buying the 13 Jetta that was listed as 11 with 2.0 turbo. Salesman may have been salesman of the year but came up with every excuse in the book For everything. said 2.0 was best motor made until He popped the hood and than he said “oh wait. That’s a 2.5. That’s the best motor they make. Not the 2.0”. Talked him down on price a little and he acted like we was making him starve to death the whole time. The car had 2 lights burned out on it and 2 bad tire and 2 really bad rims. Bad enough that the tire shop just beat on them with a sledge hammer to get to a little closer to round. Still bad but not as bad. I would think any used car dealer would make sure all the lights work and the car rode fine. But I know I got a used car not a new car. And I know if I’d pointed it out they would have asked if I paid for the additional warranty. And I did not and not going to. I can buy tires and bulbs cheaper than your warranty and I don’t have to bring it all the way to the dealer to get it fixed. And the car jack is missing and the spare tire mount in the trunk was missing. I KNOW ITS A USED CAR BUT COME ON!!! No I did not contact the dealer because they acted as if we where bothering them as it was. And I know this is all little stuff but it just makes the buying experience a real negative experience. i don’t Expect to see my rating and review on any website for the dealer as it is negative But it was my experience. 2013 Jetta 2.5 liter 5 cylinder. Listed as a2011 2.0 turbo sports wagon. And yes I still have the paperwork as people don’t believe me until I show them. And sorry to sound so negative but everytime I get over 60 mph the bad tires remind me of the dealer. Yes I test drive the car before buying but I did not get it on the interstate at interstate speeds. So that’s really my fault. And the only reason I got the car is the price seemed real decent and it was in great shape. Just small stuff that can be fixed cheaply. And I will recommend the dealer as the prices seemed fair. More

by CRAIGTRAIN80 Verified Customer Verified Customer

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Great service! Scheduling of work was quick and easy both by phone and through the internet web site. Personnel were very friendly and helpful. We now take all 3 of Scheduling of work was quick and easy both by phone and through the internet web site. Personnel were very friendly and helpful. We now take all 3 of our vehicles here for service and repair. More

by atsdsnyder Verified Customer Verified Customer

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Quality sales experience I found my salesman and the sales manager to be forthright and knowledgeable. Good no hassle experience. They were fair with me in my trade and sale I found my salesman and the sales manager to be forthright and knowledgeable. Good no hassle experience. They were fair with me in my trade and sales price of new car and I had done my homework. More

by Jeff Verified Customer Verified Customer

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