Ron McCarty | Page 10

service for BMW Great service. Checked in on time--staff friendly and courteous. Recall part in stock and speedy service --car wash excellent. 25 words can be wordy.. Great service. Checked in on time--staff friendly and courteous. Recall part in stock and speedy service --car wash excellent. 25 words can be wordy.. More

by MOWEN3495 Verified Customer Verified Customer

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Ron McCarthy goes above and beyond, excellence!!!! Ron has always been helpful, answers all my (sometimes ridiculous 😊) questions professionally and patiently. I have recommended Luxury Imports Serv Ron has always been helpful, answers all my (sometimes ridiculous 😊) questions professionally and patiently. I have recommended Luxury Imports Service to a few colleagues for both BMW and Mercedes More

by CJM0858 Verified Customer Verified Customer

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Courteous and helpful As a widow with no mechanical skills I must depend on your advice and answers to my questions in order to keep my BMW in top running order. I apprec As a widow with no mechanical skills I must depend on your advice and answers to my questions in order to keep my BMW in top running order. I appreciate the fact that I can trust you as my husband did to be honest and helpful in your service to me. Customer service is obviously very important in your dealership and I have always been pleased with those I have worked with when I am here. More

by Lucy Verified Customer Verified Customer

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Noise comming from front wheels. Excellent attention and willingness from Ron McCarty and Mr. Brian King to find and explained me the reason for the "noise". Even the noise is not gon Excellent attention and willingness from Ron McCarty and Mr. Brian King to find and explained me the reason for the "noise". Even the noise is not gone, but I have the "peace of mind" on what is causing it. Hope that we can eliminate the "noise" by next scheduled "breaks change" and experience the non - noise satisfaction again. As always Ron provides very good orientation and answer to questions for a better decision making process for the customer. More

by EDWIN.ROSADO Verified Customer Verified Customer

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Drop off service I dropped my car off for the regular preventative Maintenance . They texted me when it was ready for pickup. I went to pick it up and it had been cle I dropped my car off for the regular preventative Maintenance . They texted me when it was ready for pickup. I went to pick it up and it had been cleaned and all service was completed and it was ready to go. It was easily to make appointment on line and it was easy pick up. I was in and out in less than 5 minutes. More

by LISAMACK Verified Customer Verified Customer

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Nice drive, good oil change! We bought our certified 2013 BMW in Dayton but live in southern Indiana. Although there is a BMW dealership 60 miles closer to us we chose to g We bought our certified 2013 BMW in Dayton but live in southern Indiana. Although there is a BMW dealership 60 miles closer to us we chose to go BMW of Bowling Green because of the excellent reviews. The dealership lives up to its reputation. Once a year (or when a oil change is necessary) we take a nice drive to Bowling Green, have the car serviced and we have a nice meal while we wait. It is always done on time and any other necessary service is performed. More

by CAKNIES Verified Customer Verified Customer

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Always great service Everything went great as usual. Vehicle was ready when promised. I only have my BMW serviced at this location. Been a customer for 17 years now. Everything went great as usual. Vehicle was ready when promised. I only have my BMW serviced at this location. Been a customer for 17 years now. More

by LISA.KIRBY Verified Customer Verified Customer

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Great customer service! Ron McCarty was very helpful in resolving an issue while we were traveling out of state.. We had a blown right front tire while traveling on interstat Ron McCarty was very helpful in resolving an issue while we were traveling out of state.. We had a blown right front tire while traveling on interstate 65 South and when BMW Roadside Assistance couldn't get our car to the nearest BMW dealership with the appropriate replacement tire Ron offered to order the tire for us and gave us a loaner car so we wouldn't be stranded for the night. He made a challenging situation manageable, great customer service!, More

by PAMELA1112 Verified Customer Verified Customer

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Service I found the staff to be Helpful, knowledgeable and friendly. I appreciated the calls keeping me up to date with the progress on my Mini Cooper. I found the staff to be Helpful, knowledgeable and friendly. I appreciated the calls keeping me up to date with the progress on my Mini Cooper. More

by JGWilson Verified Customer Verified Customer

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Service Great service. Staff is friendly and service advisor was very knowledgeable and helpful. Got a loaner , it was clean and very nice. I was called and u Great service. Staff is friendly and service advisor was very knowledgeable and helpful. Got a loaner , it was clean and very nice. I was called and updated on the service and advisor waited for me , as I was running late. A +++ More

by SINGHKA Verified Customer Verified Customer

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