Ron Polk
Ron Polk at Trent Cadillac Buick GMC

Ron Polk | Page 13

Sales and Leasing

Trent Cadillac Buick GMC

1707 Highway 70 East
New Bern, NC 28560

4.9
143 Reviews
4.9

143 Reviews

Write a Review

Dealership Experience

6 yrs, 11 mos

Industry Experience

6 yrs, 11 mos

Languages Spoken

English English

143 Reviews of Ron Polk

February 16, 2022

Dealership Rating
Employee Rating

Professional, clean environment, My salesman was very attentive,and listen to all my request. Purchasing this vehicle was very easy and I am very satisfied. More

by Tgatling
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2022

Trent Cadillac Buick GMC responded

Thank you so much for such a great review!!

February 16, 2022

Dealership Rating
Employee Rating

I would like to say Ron Polk the salesperson I dealt with for the purchase of my new Sierra AT4 was very friendly and eager to assist me as were most of the folks at Trent.. More

by Communication!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Kahsai

Feb 18, 2022

Trent Cadillac Buick GMC responded

Thank you for taking the time to leave us a review. We are truly sorry for the lack of communication and we understand your frustration. We truly have no control over the delivery of new vehicles from the manufacture. The delivery date changed several times on this truck. On 12/15/21 Manny replied to your email with the option to back out of the deal and for you to get your trade back, you declined. Manny also emailed and sent you a map of where the truck was on 1/27/22. I see 8 total emails between yourself and Manny. Maybe a few went to spam? Mike D. doesn't really handle these situations any more due to heath issues. Pete D would be our Executive Manager/Owner. We have changed our process due to this happening with the manufacture. We do not sell vehicles unless they are at the last stop before coming to us because we truly have no control of what happens in transit.

January 28, 2022

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Employee Rating

LaRon Polk, the salesman was great.The dealership sale LaRon Polk, the salesman was great. The dealership sale process a little slow. Over all experience good. More

by nggolden
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hardesty

Feb 06, 2022

Trent Cadillac Buick GMC responded

Mr. Golden thank you for such an awesome review! We are working on speeding up the sales process with out loosing the Trent experience!

December 20, 2021

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Employee Rating

outstanding service! I felt welcomed, everything was ready the moment of arrival. Laron Polk showed amazing customer service and a great sense of urgency and got me the car I wanted! Trent Cadillac is d More

by Dkoonce18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 22, 2021

Trent Cadillac Buick GMC responded

We are so happy to hear that you felt welcomed and you received such great customer service. We truly appreciate your business :)

November 28, 2021

Dealership Rating
Employee Rating

This was the first time buying a car on my own. It was an amazing experience and i love my car! More

by graysonlewis12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2021

Trent Cadillac Buick GMC responded

So happy we could make your first car buying experience amazing! We truly appreciate your business!!

November 23, 2021

Dealership Rating
Employee Rating

My salesperson Ron Polk was the most Pleasurable, professional salesperson I have worked with. Happy to have had him! More

by Lucy.metzger3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2021

Trent Cadillac Buick GMC responded

Thank you so much

November 07, 2021

Dealership Rating
Employee Rating

My husband and I had a great experience at Trent purchasing our 2021 Chevy Blazer. This is not our first time working with Trent; I bought a Chevy Equinox from them 5 yrs ago, which was traded in fo More

by gospelgirlslg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 09, 2021

Trent Cadillac Buick GMC responded

We appreciate your review and your loyalty.

November 06, 2021

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Employee Rating

I honestly couldn’t be happier with the trade-in/buying experience at Trent. The staff were all friendly and Ron Polk was as courteous and helpful as they come. They were able to give me a great deal and g More

by codycsg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 09, 2021

Trent Cadillac Buick GMC responded

Thank you such a great review!! We appreciate your business

October 19, 2021

Dealership Rating
Employee Rating

Working with Ron Polk was an absolute pleasure! Ron is extremely patient, I never felt pressured to make a decision, and most importantly, a professional. I started looking for a vehicle 2 months ago and More

by harmonycarter
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Merlin Carter

Nov 03, 2021

Trent Cadillac Buick GMC responded

Thank you!! We appreciate you!

October 18, 2021

Dealership Rating
Employee Rating

Trent Buick GMC offers outstanding service each and every time you bring in your vehicle and has world class expert advisors and technicians. And, when it's time for that new vehicle, be prepared to receive More

by Chevy Gal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2021

Trent Cadillac Buick GMC responded

Thank you for such an amazing review! We really appreciate your businesss