"Just what I needed "
Been looking around for a long time for the right truck for my needs at a price I was willing to pay. The team of Jack and Alex made sure I got what I wanted without any pressure. They were extremely patient with us and understood how important it was that we get it right. The follow up calls were often very appreciated and The team has met their motto of making sure we are happy 100%. We are currently dealing with parts department for accessories and continue to receive outstanding service! Thank you all at Kuni for making a major purchase nice and easy.
"Stressful experience with my car purchasing experience"
Once I purchased my car, I felt the staff at this dealership washed their hands of me. I did not feel valued because of the way I was treated.
1)They told me I could not pay off my car loan until after 3 months with GM Financial. False. GM Financial told me there was no prepayment penalty. The dealership claimed no knowledge of this after I told them what I found out.
2) I asked for my maintenance plan to be removed from my account. It was not done. GM Financial said Ron, who was our finance person, did not submit a cancellation. I could never get a hold of him. My emails, voicemails and calls went unanswered. I had to get my salesperson to locate him for me at one point. The general sales manager helped me after multiple calls to several of his staff. Not only did Ron omit certain information from us when explaining the plan, he then didn't even apologize for not cancelling the plan when he said he would, and for not replying to any of my messages. He lacks professionalism and basic courtesy.
Their website touts phenomenal service. Between being put on hold for 12+ minutes at one point to then being passed from person to person without any solutions to my issues was a really stressful experience. They lacked transparency and organization with my car sale. I came away in the end frustrated and not valued.
"Great Customer Service "
Everyone we dealt with was professional and easy to work with. A great experience.
We have purchased several cars in the past, and Alex by far was the best salesperson we’ve ever dealt with. Low pressure, honest, and personable.
"2019 Traverse Premier Experience"
- First Time GM owner
Mervat Haddad, Eddie Thomas, and Ron Thomas all made this a tremendous buying experience. I worked with Mervat for months on our new vehicle. We got an excellent price on this vehicle. Eddie Thomas and Mervat both negotiated for me in acquiring the Black Accent package to be installed as well, it looks amazing. Ron Thomas in Finance was expeditious in the process and extremely informative regarding my questions I had. I would recommend this dealership and specifically these people that made it all happen.
"Great Purchase Experience "
Salesman Dave Forget did an excellent job and his support folks from inventory management to finance were outstanding. My wife and I were able to purchase the exact car we wanted.