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Ronald Draves
108 Reviews
108 Reviews
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108 Reviews of Ronald Draves
March 24, 2026
Work that was completed at this time met my expectation. The reason for 4 star is based on communication. Original estimate was $500 less than actual bill. When questioned I was told that it didn't include The reason for 4 star is based on communication. Original estimate was $500 less than actual bill. When questioned I was told that it didn't include parts. That is an important piece of information to leave out. The estimate stated there could be adjustments at final bill but $500 is a BIG adjustment. The representative we were working with stated that it was the app/software that they work with and that he has complained about it in the past. Well I am adding to that argument. If I hadn't expected a bill around what the final cost was, I can tell you that you would be getting a 1 star rating and a very confrontational customer at pick up. What if I couldn't have afforded to pay the extra $500, how would you have handled it? Poor communication through Ford's app must be corrected for both your customer's and your staff. More
by FEDEXSICKLES
Verified Customer
March 20, 2026
If you enjoy the self-service experience, you’re going to love Latham Ford. Why settle for full-service when you can pay top dollar and still do it all yourself? It’s just like those high-end restaurants wh love Latham Ford. Why settle for full-service when you can pay top dollar and still do it all yourself? It’s just like those high-end restaurants where you cook your own steak—except here, it’s your vehicle, your time, and your follow-up. Prefer tracking down updates on your own? Like wondering if anything actually got done during your appointment? Perfect. Our self-service approach lets you take control of your entire experience. We’ll gladly sell you the vehicle—no problem there. After that, roll up your sleeves and enjoy the hands-on ownership journey. Ask about our self-service options today… where your time, effort, and patience complete the package. More
by cycleboy33
March 13, 2026
My experience with this dealer was not good. The issues I had with my truck were already clearly present right after I bought it and it was never fully resolved, even after bringing it to their The issues I had with my truck were already clearly present right after I bought it and it was never fully resolved, even after bringing it to their service shop for a month and a half (after bringing it last year and it never got fixed the first time). The lack of communication was unbelievable there. I had to call and track down the service tech for any tiny little bit of information and I was usually in the dark about what was going on. No car was ever made available for me to use in the month and a half my truck was there so I had to spend a ton of money on rental cars. Only once I complained to the service manager did any communication really happen. I will not be going to this dealer ever again and will definitely not recommend them to anyone either. More
by ELI_HAMMOND
Other Employees Tagged: Michael Hunter
March 07, 2026
I had appt for 9 for oil change, tech said would be ready around 10 as I was waiting at dealership. At 10:07 received the video from tech with their report. At 10:45 still sitting waiting to be called (car w around 10 as I was waiting at dealership. At 10:07 received the video from tech with their report. At 10:45 still sitting waiting to be called (car was done with mechanic sitting back in spot I left it), I finally went to ask status and he apologized that they were so busy and overbooked. He was nice but appeared stress with how busy it was, although he did walk me to my car Other note my account for some reason didn't have the maintenance plan populated so there was going to be a charge... I did speak with finance who was able to correct that for me More
by Smarando
Other Employees Tagged: Amanda Denyse
February 20, 2026
Tim and his staff were wonderful. I’d like to recognize Jason (I believe that was his name). He made sure the car was pulled up, warmed, and ready when I was running late for work. Hi I’d like to recognize Jason (I believe that was his name). He made sure the car was pulled up, warmed, and ready when I was running late for work. His accommodation and attentiveness made a big difference. Thank you! More
by saramdm116
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