The overall service was fine, but they booked me for a
mobile appointment, then called to say that there was no more space in the mobile schedule, so I had to bring it into be serviced. Fine, I scramble t
mobile appointment, then called to say that there was no more space in the mobile schedule, so I had to bring it into be serviced. Fine, I scramble to find a ride to do drop off and pickup but nothing worked, so I had to Uber to be able to get it serviced, which is just an added cost because I needed the work done. Fine. However, after I dropped the truck off the mobile technician called because I was still on the schedule! This cost me time because I was going to be late to work so I needed to use PTO, as well as the money wasted on the Uber!!
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by NCOURTEMANCHE
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
Ford of Latham responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please don't hesitate to reach out to us directly. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Had an 8:30 a.
m. appointment, did not get my car back until the very next day for a simple rear view camera check for recall!
m. appointment, did not get my car back until the very next day for a simple rear view camera check for recall!
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by mrafferty1987
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
Ford of Latham responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly to discuss this matter. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Very expensive and seemed like all they wanted to do is
sell sell sell more service, what happened to just fixing what was asked to be fixed and asking if you want anything else looked at or done.
sell sell sell more service, what happened to just fixing what was asked to be fixed and asking if you want anything else looked at or done.
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by AKUJAWSKI
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2026 -
Ford of Latham responded
Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry we didn’t meet that goal in this case, and we’d love the opportunity to see if we can turn this situation around for you.
Service counter was very accommodating.
Communicated when the vehicle was ready, not my first time getting service from them. The service center makes it easy.
Communicated when the vehicle was ready, not my first time getting service from them. The service center makes it easy.
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by JAREDLOZIER14
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2026 -
Ford of Latham responded
It’s great to hear our service counter was accommodating and kept you informed about your Ford F-150 Hybrid’s readiness. We appreciate your repeat visits and are glad our process felt easy for you. We look forward to helping you again.
Good communication and explanation of services to be
performed. Waited for service tobe done.Enjoyed looking at the showroom cars.
performed. Waited for service tobe done.Enjoyed looking at the showroom cars.
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by VANALSTINE10
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2026 -
Ford of Latham responded
Thank you for trusting us with your Ford F-150 and letting us explain the services in detail. We’re glad you felt comfortable waiting and enjoyed browsing our showroom vehicles. Ronald will be pleased to hear your kind feedback.
My car had an emission problem.
My car was there for 4 days. I was never offered a loaner car. The girls who answered the phone were kind but it was very hard to get through and sp
My car was there for 4 days. I was never offered a loaner car. The girls who answered the phone were kind but it was very hard to get through and speak with a human. The voicemail system is very frustrating and I felt I was bothering them calling daily for information about my car.
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by FORNERL
Verified Customer
Verified Customer
Service Price Transparency
May 15, 2026 -
Ford of Latham responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Never been treated so bad from anywhere my truck was
there for 9 days never received a phone call from anybody different person told me a different cost every time doesn’t matter I will never ever go ba
there for 9 days never received a phone call from anybody different person told me a different cost every time doesn’t matter I will never ever go back or recommend Latham Fird to anybody more bad things to say but it doesn’t matter
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by Mpolaro43
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2026 -
Ford of Latham responded
We're sorry to hear about your experience and would love to get to the bottom of it. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
I didn’t have to wait and just walked around at the very
nice show room while I waited and the inspection was quickly
nice show room while I waited and the inspection was quickly
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by 7CARDANY321
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2026 -
Ford of Latham responded
It’s great you could explore the showroom while your Ford Bronco Sport inspection wrapped up so quickly without any wait. We’re glad the process was efficient and convenient for you. We look forward to assisting you again.
Pleasant informative staff.
Exceeded my expectations. Will bring my Mustang back along with my F-150
Exceeded my expectations. Will bring my Mustang back along with my F-150
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by AJRACEFAN
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2026 -
Ford of Latham responded
We’re delighted Ronald and our team provided pleasant, informative service that exceeded your expectations. We’re glad your Mustang appointment went so well. We look forward to caring for both your Mustang and your F-150 next time.
Tim was very helpful.
Explained procedure, knew when I would be able to pickup vehicle as I was out of town.
Explained procedure, knew when I would be able to pickup vehicle as I was out of town.
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by Kjc62
Service Price Transparency
Other Employees Tagged:
Tim
Apr 30, 2026 -
Ford of Latham responded
It’s great to hear our service team walked you through each step and arranged a convenient pickup time for your Ford Bronco while you were out of town. We appreciate your five-star rating. We look forward to assisting you again.
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