Ronald Draves | Page 2

Tim was very helpful. Explained procedure, knew when I would be able to pickup vehicle as I was out of town. Explained procedure, knew when I would be able to pickup vehicle as I was out of town. More

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The staff at this dealership are very caring and keep you informed about your vehicle and anything that needs to be done or watched. They are awesome! informed about your vehicle and anything that needs to be done or watched. They are awesome! More

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Took my car there because they had the part I needed in stock. Did not communicate at all. Dropped the car off Thursday for an oil change and minor maintenance. Never heard anything from the dealer. I call stock. Did not communicate at all. Dropped the car off Thursday for an oil change and minor maintenance. Never heard anything from the dealer. I called on Tuesday to check status. They were to busy to talk to me. Didn't get a call back for 2 hours to tell me it was ready. when I picked the car up, all 4 tires were low More

by bryantr Verified Customer Verified Customer

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Service was very good Personnel were all efficient and friendly They were all very knowledgeable and annsered all my guestions I would recommend Ford Latham !!!! friendly They were all very knowledgeable and annsered all my guestions I would recommend Ford Latham !!!! More

by SHOTALING7 Verified Customer Verified Customer

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I normally use the dealership in Catskill. Wanted to try Latham. Staff was friendly and I loved the Uber service. But the technician don’t fix my problem. I brought it in for a tire pressu Wanted to try Latham. Staff was friendly and I loved the Uber service. But the technician don’t fix my problem. I brought it in for a tire pressure guage monitoring problem. I still have the problem. And I’m guessing my dealer in Catskill will be able to solver it easily enough: More

by sha0 Verified Customer Verified Customer

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Work that was completed at this time met my expectation. The reason for 4 star is based on communication. Original estimate was $500 less than actual bill. When questioned I was told that it didn't include The reason for 4 star is based on communication. Original estimate was $500 less than actual bill. When questioned I was told that it didn't include parts. That is an important piece of information to leave out. The estimate stated there could be adjustments at final bill but $500 is a BIG adjustment. The representative we were working with stated that it was the app/software that they work with and that he has complained about it in the past. Well I am adding to that argument. If I hadn't expected a bill around what the final cost was, I can tell you that you would be getting a 1 star rating and a very confrontational customer at pick up. What if I couldn't have afforded to pay the extra $500, how would you have handled it? Poor communication through Ford's app must be corrected for both your customer's and your staff. More

by FEDEXSICKLES Verified Customer Verified Customer

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If you enjoy the self-service experience, you’re going to love Latham Ford. Why settle for full-service when you can pay top dollar and still do it all yourself? It’s just like those high-end restaurants wh love Latham Ford. Why settle for full-service when you can pay top dollar and still do it all yourself? It’s just like those high-end restaurants where you cook your own steak—except here, it’s your vehicle, your time, and your follow-up. Prefer tracking down updates on your own? Like wondering if anything actually got done during your appointment? Perfect. Our self-service approach lets you take control of your entire experience. We’ll gladly sell you the vehicle—no problem there. After that, roll up your sleeves and enjoy the hands-on ownership journey. Ask about our self-service options today… where your time, effort, and patience complete the package. More

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Everyone was great from start to finish. Highly recommend the entire dealership. They are the best! Highly recommend the entire dealership. They are the best! More

by GEORGE_SINGER_21 Verified Customer Verified Customer

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My experience with this dealer was not good. The issues I had with my truck were already clearly present right after I bought it and it was never fully resolved, even after bringing it to their The issues I had with my truck were already clearly present right after I bought it and it was never fully resolved, even after bringing it to their service shop for a month and a half (after bringing it last year and it never got fixed the first time). The lack of communication was unbelievable there. I had to call and track down the service tech for any tiny little bit of information and I was usually in the dark about what was going on. No car was ever made available for me to use in the month and a half my truck was there so I had to spend a ton of money on rental cars. Only once I complained to the service manager did any communication really happen. I will not be going to this dealer ever again and will definitely not recommend them to anyone either. More

by ELI_HAMMOND Verified Customer Verified Customer

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I had appt for 9 for oil change, tech said would be ready around 10 as I was waiting at dealership. At 10:07 received the video from tech with their report. At 10:45 still sitting waiting to be called (car w around 10 as I was waiting at dealership. At 10:07 received the video from tech with their report. At 10:45 still sitting waiting to be called (car was done with mechanic sitting back in spot I left it), I finally went to ask status and he apologized that they were so busy and overbooked. He was nice but appeared stress with how busy it was, although he did walk me to my car Other note my account for some reason didn't have the maintenance plan populated so there was going to be a charge... I did speak with finance who was able to correct that for me More

by Smarando Verified Customer Verified Customer

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