Ronald Kellenbenz | Page 5

I called these guys five days straight and asked for additional pictures on a Jeep Grand Cherokee that they were selling. 10 days later I still have received no pictures. I'm serious buyer and they woul additional pictures on a Jeep Grand Cherokee that they were selling. 10 days later I still have received no pictures. I'm serious buyer and they would not help me out. Most of the time they wouldn't even call me back. I was willing to drive 5 hours to buy this car. But obviously I cannot do that if I don't have additional pictures. Not only that, they raised the price two grand after I showed some interest in it. This place is slimy as xxxx. I realize the car market is insane right now, but xxxx put in a little bit of effort for those customers that do not live in your city. It's clear to me that they do not have to put in the effort to sell this car so they're not going to. Lazy lazy lazy. Not to mention the $2,000 refurbishing fee and an additional $1,000 of mystery dealership fees. All of these not listed on the online car listing of course. Look out for these clowns. More

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Bought my Jeep in Northern FL where the new vehicle prices are much cheaper but brought it here close to my house for service for the last 6 years. Express service (oil change, tire rotation, replace i prices are much cheaper but brought it here close to my house for service for the last 6 years. Express service (oil change, tire rotation, replace in stock bolt on Mopar parts) is fast (same day). Staff are great and quality of work are not a problem but the limited capacity to deliver timely service is a huge problem. For any non - express either on or off warranty service the dealership can’t handle the volume of service they take in. In the past when I had major service and they gave me a free loaner for a week I didn’t notice the time but they don’t do that anymore so you’ll be without a vehicle for a week or more now if you bring your vehicle here. The staff is patient and honest and will tell you they can’t even look at the vehicle to diagnose the issue for a week because they are so busy. It’s hard to get them to answer a call because they are so busy so you need to go in person to get an update on service progress. But when you drop the car off there will be a salesperson calling you for a cold sales call to try to get you to trade in and buy a new vehicle. The customers and staff deserve much better from the Dealership’s management and owner. The owner should be smart enough to realize there is so much more money in automotive service and building a reputation than quick sales and invest in the long term growth of the business. I’ll never go back there for service. There are many other places in SoFlo that can turn a vehicle over quicker. More

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What a bunch of scammers!! I drove from Miami to find out about a $2000 car wash!! I had spoke to them and price was negotiable since it was a high mileage car. Avoid them like COVID-19 about a $2000 car wash!! I had spoke to them and price was negotiable since it was a high mileage car. Avoid them like COVID-19 More

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They will not honor the flyers they send you the mail concerning trade ins. There is always a catch! Offered me around $25k but when we exchanged offers we were only a few thousand apart - I then pointed concerning trade ins. There is always a catch! Offered me around $25k but when we exchanged offers we were only a few thousand apart - I then pointed to the flyer which Joey Accardi represented an additional $4k for President's day which would more than cover the gap - no go! suddenly all the other rebates and offers were off the table. Its a ploy to keep you in and a waste of time. Buy out of state and avoid all the insane fees they try to take on e.g. dealership fee, nitrogen gas, protective film, etc. More

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Very happy with the service from sales person Richard Bernas would recommend Richard and the dealer ship to all friends and family and i will be back to buy a second car Bernas would recommend Richard and the dealer ship to all friends and family and i will be back to buy a second car More

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Never dealing with this place again!! They been holding my money Hostage for a year now. I spent thousands of dollars in parts here. I returned the parts, went to the manager got a approved. The cashier de my money Hostage for a year now. I spent thousands of dollars in parts here. I returned the parts, went to the manager got a approved. The cashier desk refuses to give me my money!! I called Joe many times. He never gets back to me. Now I spend my money at other dealerships. Great job at losing my business. Will never do business here again! Stay away! D More

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Joey Accardi is the worse stealership ever. My widow mother's car was stolen and we needed to cancel the extended warranty. After three days of phone call run around from the sales people, I finally got mother's car was stolen and we needed to cancel the extended warranty. After three days of phone call run around from the sales people, I finally got through to Marc in the finance office who sent me a cancel form that he would sent to the extended warranty company. Explaining it would take approx. 3 months. After 6 months I called the extended warrant company who stated they NEVER received the cancel form from .Joey Accardi. What a bunch of thieves!!! More

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I am in the market of trading in a used vehicle for newer but used vehicle. I attempted with online notifications about jeeps in my area. Car Fax bombarded my email with notifications. Joey Acardi dealership but used vehicle. I attempted with online notifications about jeeps in my area. Car Fax bombarded my email with notifications. Joey Acardi dealership came up on Car Fax with some very affordable prices and quality vehicles. There was a Jeep latitude in excellent condition, low mileage, clean. The ONLINE price was $12,200.00, very attractive. When I got to the dealership I was told the actual price was $17K + with my payoff for my BMW. This did not add up. I asked the salesman to get me the numbers for a contract as I gave him a affordable price range for me monthly and left. As soon as I walked out I received a text "I think we can meet your number" great! The deal for them was that in order to meet my number I had to finance with Joey Acardi/ Citi bank, reputable financing, great, 5.5% interest on $15,300.00, $1000. 00 down, pay off on the BMW $2000.00 and get a trade in credit of $2000.00 for the BMW. The deal for me was they were going to beat my finance company (Navy Federal) by .5% over 75 months. This was doable since my credit is in the high 7 hundreds. I could see myself in this vehicle by week’s end, great looking vehicle for a 60 year old Veteran just trying to get back and forth to work. I did have two (2) requests, 1 was for them to at least give me a spare tire for the Jeep since there wasn't one in the vehicle and, well you are a Jeep dealer (I was told I could get one for fifty ($50.00) dollars somewhere else). The other request was to please explain to me how the marketed asking price went from $12,200.00 to $17k, to $15,300.00? I later returned to the dealership after work (late evening) with hopes to advance the deal/paperwork (license, insurance info) I was then introduced to a finance manager who again read to me the numbers they had on paper with a green sharpie, still, nothing itemized or exact fee allocations. I soon left because the numbers were still not adding up, I was tired, and they were closing. I called one more time the next day to get some clarity and assurance that ALL the numbers were valid. The gentleman said to me again all was good and then stated that they have just dropped the price again and attempted to explain their pricing and how there are additional fees in print for online pricing (down in the unseen details) that are not factored into the upfront advertised price. Even after tax, tag, title transfer, maybe a dealer fee. I was left with the question of why there was a three (3) thousand dollar difference from the online asking price. I was at work and could not stay on the call very long but had made an agreement to come in my next off day with proof of insurance (full coverage) and close the deal. 20 minutes later I received a text quote "hello just letting you know that I just sold that vehicle". My lesson here is to become more competent of the online sites and to have someone help me with my future online searches. More

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BUYERS BEWARE!!!This dealership is just downright BUYERS BEWARE!!! This dealership is just downright awful! Unfortunately we were victims of fraud with Joey Accardi during this pandemic. They change BUYERS BEWARE!!! This dealership is just downright awful! Unfortunately we were victims of fraud with Joey Accardi during this pandemic. They changed the vehicle purchase and made it $2000 more than listed and promised, pressured us into signing the contract, and sold us a bad vehicle. When we told them we didn't want to make a deal, we were intimidated and were pressured into signing when we knew in our hearts, something was wrong. Unfortunately after hours of being in the dealership we were not in the right mind after all the mental coercion they caused us. We have contacted the fraud department and will be making this a civil matter. It will cost us $600 to fix our brakes and rotors. Buyers, you have options!!!!!!!! Don't make a first payment and fraudulent dealerships have to buy the car back causing them a loss. It will hurt your credit but you can dispute it. Also, you are able to have protestors EVERY single holiday making buyers aware of the bad business deal they will get. You just cannot have them on their property. ;) Justice can be served friends. More

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Ivan was very professional 5 stars customer service. Walked in today just to browse and left with the truck I was lokking for. Highly recommend service. Walked in today just to browse and left with the truck I was lokking for. Highly recommend More

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