Ronald Kellenbenz | Page 6

I am in the market of trading in a used vehicle for newer but used vehicle. I attempted with online notifications about jeeps in my area. Car Fax bombarded my email with notifications. Joey Acardi dealership but used vehicle. I attempted with online notifications about jeeps in my area. Car Fax bombarded my email with notifications. Joey Acardi dealership came up on Car Fax with some very affordable prices and quality vehicles. There was a Jeep latitude in excellent condition, low mileage, clean. The ONLINE price was $12,200.00, very attractive. When I got to the dealership I was told the actual price was $17K + with my payoff for my BMW. This did not add up. I asked the salesman to get me the numbers for a contract as I gave him a affordable price range for me monthly and left. As soon as I walked out I received a text "I think we can meet your number" great! The deal for them was that in order to meet my number I had to finance with Joey Acardi/ Citi bank, reputable financing, great, 5.5% interest on $15,300.00, $1000. 00 down, pay off on the BMW $2000.00 and get a trade in credit of $2000.00 for the BMW. The deal for me was they were going to beat my finance company (Navy Federal) by .5% over 75 months. This was doable since my credit is in the high 7 hundreds. I could see myself in this vehicle by week’s end, great looking vehicle for a 60 year old Veteran just trying to get back and forth to work. I did have two (2) requests, 1 was for them to at least give me a spare tire for the Jeep since there wasn't one in the vehicle and, well you are a Jeep dealer (I was told I could get one for fifty ($50.00) dollars somewhere else). The other request was to please explain to me how the marketed asking price went from $12,200.00 to $17k, to $15,300.00? I later returned to the dealership after work (late evening) with hopes to advance the deal/paperwork (license, insurance info) I was then introduced to a finance manager who again read to me the numbers they had on paper with a green sharpie, still, nothing itemized or exact fee allocations. I soon left because the numbers were still not adding up, I was tired, and they were closing. I called one more time the next day to get some clarity and assurance that ALL the numbers were valid. The gentleman said to me again all was good and then stated that they have just dropped the price again and attempted to explain their pricing and how there are additional fees in print for online pricing (down in the unseen details) that are not factored into the upfront advertised price. Even after tax, tag, title transfer, maybe a dealer fee. I was left with the question of why there was a three (3) thousand dollar difference from the online asking price. I was at work and could not stay on the call very long but had made an agreement to come in my next off day with proof of insurance (full coverage) and close the deal. 20 minutes later I received a text quote "hello just letting you know that I just sold that vehicle". My lesson here is to become more competent of the online sites and to have someone help me with my future online searches. More

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BUYERS BEWARE!!!This dealership is just downright BUYERS BEWARE!!! This dealership is just downright awful! Unfortunately we were victims of fraud with Joey Accardi during this pandemic. They change BUYERS BEWARE!!! This dealership is just downright awful! Unfortunately we were victims of fraud with Joey Accardi during this pandemic. They changed the vehicle purchase and made it $2000 more than listed and promised, pressured us into signing the contract, and sold us a bad vehicle. When we told them we didn't want to make a deal, we were intimidated and were pressured into signing when we knew in our hearts, something was wrong. Unfortunately after hours of being in the dealership we were not in the right mind after all the mental coercion they caused us. We have contacted the fraud department and will be making this a civil matter. It will cost us $600 to fix our brakes and rotors. Buyers, you have options!!!!!!!! Don't make a first payment and fraudulent dealerships have to buy the car back causing them a loss. It will hurt your credit but you can dispute it. Also, you are able to have protestors EVERY single holiday making buyers aware of the bad business deal they will get. You just cannot have them on their property. ;) Justice can be served friends. More

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Ivan was very professional 5 stars customer service. Walked in today just to browse and left with the truck I was lokking for. Highly recommend service. Walked in today just to browse and left with the truck I was lokking for. Highly recommend More

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Great service I love my new Jeep Cherokee Clean Great service I love my new Jeep Cherokee Clean sanitized facility Good deals on cars I would recommend to everyone to buy a car there Great service I love my new Jeep Cherokee Clean sanitized facility Good deals on cars I would recommend to everyone to buy a car there More

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Everyone was great at this dealership! They had exactly what I wanted and were very detailed in showing me all of the features and how everything works including showing me how to remove the windows, top, what I wanted and were very detailed in showing me all of the features and how everything works including showing me how to remove the windows, top, etc. More

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LEASED A 2019 RAM I1500 have had nothing but problems LEASED A 2019 RAM I1500 have had nothing but problems with this truck. Steering wheel continues to get stuck to the left. Literally can make a full LEASED A 2019 RAM I1500 have had nothing but problems with this truck. Steering wheel continues to get stuck to the left. Literally can make a full turn without my hands on steering wheel. Service department kept my truck 12 days didnt know they even had my truck radio doesnt work they blame me for stuff under the seat and with nothing under seat still doesn't work. Back and back to service I go. I can not wait to get rid of this truck .my first lease first brand new truck and what a piece of junk and service run around like never b4. Rick and tge guys are very nice but somewhere no body knows whats going on with tge truck. I stopped asking about the steering wheel and deal with it but no radio is crazy... very very unhappy with joey accardi and dodge . More

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I’m not sure about their sales department, don’t ever take your car to service, service does not communicate and return calls when your car is in for repair. Not efficient in getting your car in and out take your car to service, service does not communicate and return calls when your car is in for repair. Not efficient in getting your car in and out. Turn over is horrible so you can’t build a relationship with anyone. Makes you feel like they really don’t care about you and earning you business. Turn and burn. Find somewhere else to go for service. More

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Oscar Garcia, Mark Fine and Kareem made this a wonderful experience. They are true professionals and make an exceptional team. Kudos to All the staff experience. They are true professionals and make an exceptional team. Kudos to All the staff More

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I just walked into the store to look at the new limited 1500 truck, the salesmen would not greet me. I went out of my way to get a salesmen and he would not let me test drive a truck nor even look at the t 1500 truck, the salesmen would not greet me. I went out of my way to get a salesmen and he would not let me test drive a truck nor even look at the truck I was ready to buy. I had cash in hand ready to go. Very unprofessional and disappointing. More

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Great service! Amazing team. Had the pleasure to work with Richard Bernas who made sure I get what I am looking for! I highly recommend this place. with Richard Bernas who made sure I get what I am looking for! I highly recommend this place. More

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