Ronald Kellenbenz | Page 8

Service This is a great dealership. The Service Department is very helpful. They explained all my options and were very nice. I would definitely recommend This is a great dealership. The Service Department is very helpful. They explained all my options and were very nice. I would definitely recommend using this dealership. Excellent! More

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2019 Dodge Ram 1500 Justin Graham and the crew made getting a new truck very easy. Highly recommend getting a truck here. Had a good selection of candy, coffee, and soda. Justin Graham and the crew made getting a new truck very easy. Highly recommend getting a truck here. Had a good selection of candy, coffee, and soda. More

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Accardi Pompano Beach Culture With characteristics of professionalism, and kindness as two keys to the best experience in a service based business I have ever had. I highly recomm With characteristics of professionalism, and kindness as two keys to the best experience in a service based business I have ever had. I highly recommend working with Subaru of Pompano Beach because of the culture brought by the Joey Accardi way, and excellence brought by Sales Professional – McKinley, and Finance Manager – George. My wife and I scheduled an appointment on a Wednesday morning to buy & trade one of the top notch used cars on their lot. Anticipating a smooth process, though understanding some hurdles in any deal, we had pre-approved financing ready to go. The short of the long of things, financing wasn’t as expected through many attempts to package our deeply up-side-down trade in vehicle. McKinley’s patient persistence to keep asking questions, making calls, waiting for call backs, seeing through internally for extras to add to the deal showed us tremendous value all the way to closing the next morning. Understanding in both our businesses where commission on each deal is important for where we invest our time: our deal was not going to be a profit machine, but more decline of energy. The vision of both McKinley and George to see our circumstance as an opportunity for future loyal business, I believe greatly, is the fabric of a tremendous local business. This business hires and trains to connect and help - FIRST. Oh, and finally they welcomed, treated, and hosted our 5-yr old golden-doodle as a dog-friendly business as well. This was the absolute kicker to writing our review today! More

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Between 3 stars (average) and 4 stars (good) ...The service tech was polite, but dropped the ball when it came to communication. Meaning, after they had the vehicle for 24 hours...no call...noth ...The service tech was polite, but dropped the ball when it came to communication. Meaning, after they had the vehicle for 24 hours...no call...nothing....so I went to the shop....only to find out; it wouldn't be ready for another 48 hours....keep in mind, Sunday they are closed. I called on Monday for a status check....only to be told a few more hours...Unreal?!? Ok, so let's dissect this....I drop the vehicle off on Friday at noon....I don't get the vehicle cleared for pickup until Monday afternoon.....seems like a lot of time for an oil change, 6cydr tune-up, and replacement of a rear speed sensor (warrantied part) that has been replaced 4 separate occasions. When the rep called....I asked what was the total....he relayed approximately $500.....for a FREE oil change, $260 for a tune-up and a warranty part.....so I had to remind him (again) about the oil change was zero costs.....that the rear speed sensor was warrantied and that the tune-up wasn't $290...it was $260 on Friday when I dropped the vehicle off. Unfortunately, this is the 2nd occasion that this service dealer has failed to provide an agreement or outlining a written estimate in accordance with FL Statute 559 and/or FL Administrative Code 5J-12....basically an estimate if the shop fees excess $100.....I brought this to this same dealership's attention in October 2017 when I brought my daughters vehicle for service....apparently I'll need to Florida Department of Agriculture for remedy. I digress....after "modifying" the pricing...making it accurate....the price was approximately $300..... I'm skipping...that when I dropped off the vehicle - the service advisor pulled up the wrong vehicle and quoted me $1000 in upsells....which I did select the tune-up upsell....as indicated above....thought about gas mileage,...the vehicle is 7 years old....so I said what the heck....I digress again....I get that his job is to upsell.....but really....$1000....Unreal?!? For those readers...that are wondering why I keep going back..well....it was the oil change package that I purchased (buy 4 for $80).....well, lucky for me....this was the last one.....I'll go to another provider in the future....which is a shame....I purchased the vehicle brand new in June 2012 at this dealership...and had EVERY service performed here..... More

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Terrible Service, Treats Customers Badly Where do I even start with this place? I bought my car here in 2016, and had few negative experiences with the buying process. But when it comes to Where do I even start with this place? I bought my car here in 2016, and had few negative experiences with the buying process. But when it comes to servicing your vehicle, whether it be warranty or otherwise, they really drop the ball. Here's why. They often play phone tag with you, transferring your call all over and nobody who talks to you seems to remember you when you actually come in once scheduling your appointment. On three specific occasions I remember being told I didn't actually schedule an appointment at all... So who confirmed it on the phone with me? All three of those times I had to reschedule and wasted my time driving there, all the while they make it seem like you're the cause of the problem and that they are bending over backwards to do something as simple as scheduling a real appointment. Then, earlier this year, ater bringing my vehicle in for an oil change I was told they lost my key fob, and had to replace it. The frame on my vehicles door was damaged as if someone tried to break into my car with a tool. The weather strip door seal on my vehicle was also damaged. Phil, the service rep who was "helping" me at the time who has since apparently been fired, told me they didn't do the damage but would replace my seal for free.... Of course how could I prove they did the damage? Aside from the fact that my car was at their facility for 3 days longer than originally scheduled.... Probably due to their mistake? Now that Phil has been fired I've been trying to get this door seal replaced as was promised, but his replacement Rick never calls me back despite saying "he would check on it and get back to me today" ...and it's been three weeks now. It's a wonder I don't report this dealership for lying, and damaging my property. Avoid this place at all costs. Not worth your time, an certainly not worth your money. If they actually cared about their customer experiences there wouldn't be so many upset one star reviews. I think I'm going to have my vehicle serviced at Arrigo Dodge Chrystler Jeep in Margate. They actually pick up the phone and even call you back... it's not that hard to do. More

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Great Sales rep richard was great professional fast and paying attention to details would come back in the future and recommend as well orher custoners !! T Sales rep richard was great professional fast and paying attention to details would come back in the future and recommend as well orher custoners !! Thank you More

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The most extrodinary and pleasant experience I have ever had Everything about this dealership is extremely wonderful. Working with these people is so pleasant that is so east to put into words. I highly recommen Everything about this dealership is extremely wonderful. Working with these people is so pleasant that is so east to put into words. I highly recommend Joey Accardi dealership More

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Great setvice Always prompt service even if you show up without an appointment. Very comfy waiting area as well. Will definitely purchase a new car from this deal Always prompt service even if you show up without an appointment. Very comfy waiting area as well. Will definitely purchase a new car from this dealership More

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Quick easy amazing This is one of the finest dealerships I’ve ever visited my service advisor rick took great care of me I brought my ram 1500 in for new breaks a tire r This is one of the finest dealerships I’ve ever visited my service advisor rick took great care of me I brought my ram 1500 in for new breaks a tire rotation and a rear differential service I was in and out in no time at all and my truck was clean and good as new rick and the rest of the staff seemed very informative thank you rick!!!! More

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Lemon Was sold a brand new Jeep and transmission was bad. Finance person was a scam artist. My family bought 4 cars here at same time and just a bad idea. Was sold a brand new Jeep and transmission was bad. Finance person was a scam artist. My family bought 4 cars here at same time and just a bad idea. More

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