Ronald Kellenbenz | Page 9

Service Great service and happy with work done! They looked up warranty recall work that needed to be done and brought that to my attention. Service team wa Great service and happy with work done! They looked up warranty recall work that needed to be done and brought that to my attention. Service team was very friendly. Highly recommended trying them out. More

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Customer Service I bought a 2019 RAM 1500 on Sunday. The staff was very friendly and made you feel at home as soon as you walked into the dealership. Craig Sabarese wa I bought a 2019 RAM 1500 on Sunday. The staff was very friendly and made you feel at home as soon as you walked into the dealership. Craig Sabarese was AMAZING! He was extremely accommodating and very knowledgeable. He made sure I was getting the best value and all the rebates I was qualified for. All my questions were answered without hesitation. I was very satisfied with my experience and highly recommend Joey Accardi and definitely ask for Craig! More

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amazing I had a very good experience with my service sales person and everybody included at the dealership Justin Graham is done an excellent job thanks I had a very good experience with my service sales person and everybody included at the dealership Justin Graham is done an excellent job thanks More

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Great seevice I was looking to purchase a new vehicle and because of the exceptional customer service at Joey Accardi I drove 30 minutes to purchase my new Jeep! I I was looking to purchase a new vehicle and because of the exceptional customer service at Joey Accardi I drove 30 minutes to purchase my new Jeep! I was in and out of the dealership in 2 hours after I picked out my car! Every employee in the showroom made me and my 13yr old daughter feel very welcome! Whether we needed a snack, something to drink or a quick phone charge they had everything we needed! Craig took great care of us and made the car buying experience very painless! I will definitely come back to Craig and Joey Accardi Jeep for my next vehicle! More

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Warranty Service A warranty defect was repaired quickly. The car was repaired in one day. I have other service work performed at this location and all work was complet A warranty defect was repaired quickly. The car was repaired in one day. I have other service work performed at this location and all work was completed in a timely fashion. More

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Excellent service He provided excellent service and professional I would recommend to all my friends and family. Awesome fast efficient friendly knowledgeable staff. Th He provided excellent service and professional I would recommend to all my friends and family. Awesome fast efficient friendly knowledgeable staff. The staff here took care of my car More

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Service This is a great dealership. The Service Department is very helpful. They explained all my options and were very nice. I would definitely recommend This is a great dealership. The Service Department is very helpful. They explained all my options and were very nice. I would definitely recommend using this dealership. Excellent! More

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2019 Dodge Ram 1500 Justin Graham and the crew made getting a new truck very easy. Highly recommend getting a truck here. Had a good selection of candy, coffee, and soda. Justin Graham and the crew made getting a new truck very easy. Highly recommend getting a truck here. Had a good selection of candy, coffee, and soda. More

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Accardi Pompano Beach Culture With characteristics of professionalism, and kindness as two keys to the best experience in a service based business I have ever had. I highly recomm With characteristics of professionalism, and kindness as two keys to the best experience in a service based business I have ever had. I highly recommend working with Subaru of Pompano Beach because of the culture brought by the Joey Accardi way, and excellence brought by Sales Professional – McKinley, and Finance Manager – George. My wife and I scheduled an appointment on a Wednesday morning to buy & trade one of the top notch used cars on their lot. Anticipating a smooth process, though understanding some hurdles in any deal, we had pre-approved financing ready to go. The short of the long of things, financing wasn’t as expected through many attempts to package our deeply up-side-down trade in vehicle. McKinley’s patient persistence to keep asking questions, making calls, waiting for call backs, seeing through internally for extras to add to the deal showed us tremendous value all the way to closing the next morning. Understanding in both our businesses where commission on each deal is important for where we invest our time: our deal was not going to be a profit machine, but more decline of energy. The vision of both McKinley and George to see our circumstance as an opportunity for future loyal business, I believe greatly, is the fabric of a tremendous local business. This business hires and trains to connect and help - FIRST. Oh, and finally they welcomed, treated, and hosted our 5-yr old golden-doodle as a dog-friendly business as well. This was the absolute kicker to writing our review today! More

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Between 3 stars (average) and 4 stars (good) ...The service tech was polite, but dropped the ball when it came to communication. Meaning, after they had the vehicle for 24 hours...no call...noth ...The service tech was polite, but dropped the ball when it came to communication. Meaning, after they had the vehicle for 24 hours...no call...nothing....so I went to the shop....only to find out; it wouldn't be ready for another 48 hours....keep in mind, Sunday they are closed. I called on Monday for a status check....only to be told a few more hours...Unreal?!? Ok, so let's dissect this....I drop the vehicle off on Friday at noon....I don't get the vehicle cleared for pickup until Monday afternoon.....seems like a lot of time for an oil change, 6cydr tune-up, and replacement of a rear speed sensor (warrantied part) that has been replaced 4 separate occasions. When the rep called....I asked what was the total....he relayed approximately $500.....for a FREE oil change, $260 for a tune-up and a warranty part.....so I had to remind him (again) about the oil change was zero costs.....that the rear speed sensor was warrantied and that the tune-up wasn't $290...it was $260 on Friday when I dropped the vehicle off. Unfortunately, this is the 2nd occasion that this service dealer has failed to provide an agreement or outlining a written estimate in accordance with FL Statute 559 and/or FL Administrative Code 5J-12....basically an estimate if the shop fees excess $100.....I brought this to this same dealership's attention in October 2017 when I brought my daughters vehicle for service....apparently I'll need to Florida Department of Agriculture for remedy. I digress....after "modifying" the pricing...making it accurate....the price was approximately $300..... I'm skipping...that when I dropped off the vehicle - the service advisor pulled up the wrong vehicle and quoted me $1000 in upsells....which I did select the tune-up upsell....as indicated above....thought about gas mileage,...the vehicle is 7 years old....so I said what the heck....I digress again....I get that his job is to upsell.....but really....$1000....Unreal?!? For those readers...that are wondering why I keep going back..well....it was the oil change package that I purchased (buy 4 for $80).....well, lucky for me....this was the last one.....I'll go to another provider in the future....which is a shame....I purchased the vehicle brand new in June 2012 at this dealership...and had EVERY service performed here..... More

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