Ronnie Beck | Page 4

Great customer service My experience with buying a car from Family Toyota has been one of the best sales experience I ever had. Zoe Avery is exceptional, friendly, funny, I My experience with buying a car from Family Toyota has been one of the best sales experience I ever had. Zoe Avery is exceptional, friendly, funny, I feel that I have meet a lifetime friend, i will hardly recomend this dealership to anyone who wants to buy a car. But make sure you ask for ZOE AVERY SHE IS AMAZING. Thanks Ronnie for your patience. And Scott from explaining the benefits. FAMILY TOYOTA!!! I AM GLAD TO BE IN YOUR FAMILY. More

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Great Salesperson & Great Service Advisor David Nevills is a great Salesperson Ronnie mentioned the 2 month 2 thousand Mile wareanty Marcelo from Service assisted Me with a service issue David Nevills is a great Salesperson Ronnie mentioned the 2 month 2 thousand Mile wareanty Marcelo from Service assisted Me with a service issue Thanks More

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Dissatisfied customer!!! I week ago today I went into meet with Karissa Gutierrez (salesman)because I had met her at a convient store near by Family Toyota. I expressed to h I week ago today I went into meet with Karissa Gutierrez (salesman)because I had met her at a convient store near by Family Toyota. I expressed to her that was in the market for a new car and I was interested in the Prius. I shared that I had worked with another local toyota dealership but they didn’ t have what I was looking for.. she went on to say how family toyota was more efficient and customer service was much better than their competitors.. However when I went to see if I could purchase a car from them I had to wait on Karissa because she was away running errands. The process was fairly quick, she took my application and ask what type of payment was I looking for, after stating that I only wanted a car payment of $450. She took my app to get an approval she came back to say that the bank wouldn’t approve the deal for what was comfortable to me. She went back another time ask me for my final price that I would pay for the a 2017 silver prius that had previous hail damage, almost 800 miles priced at @ $27,000. She assured me that she was not going to run my social security # to many times. Karissa came back a second time to tell me that I would have to pay at least $100 more than I desired.. I kindly declined the offer as much I was interested in the car, I was not in love with the price and I could live without it.. So I politely told her thank you but no thank you.. I assured her that I would find a car that worked for my budget soon.. As the evening progressed I received notifications from my credit apps saying that my scores dropped and that I had 8 hard credit pulls in my credit.. I was extremely upset because I believe that is a ridiculous amount. 2 or 3, maybe 4 tries at the most but to keep running it through is extremely obsessive and offensive and I have to live with the results that are rendered because of. I am a single mom who really needed and affordable car to go to work and to take my children to school but to lessen my odds at doing so has made me extremely upset and very angry. I called Ronnie Beck (relationship manager)and shared the information with him, he said that he was not aware of what transpired but he would look into and get back with me. It has been right at a week of not hearing anything back from Ronnie Beck.. So now I know that Family Toyota of Arlington are not Integral they do not look out for the consumer or their customers l. It does not surprise me that I was lied to by the car salesman Karissa Gutierrez Because the managers operate the same he clearly said he would chk on the situation and call me back and he did not.. I run a small business and I truly give my clients excellent customer service, and awesome experience, & exceptional work etc... I am tired of companies saying they value you but their actions clearly states something else. I am aware that everything happens for a reason. Although I have yet to purchase a new car I am glad that Family Toyota didn’t receive any of my money. I would much rather support some other company with my hard earned money..I will be disputing those hits because I did not authorize that at all.My reviews will not be positive about this company and employees., Family Toyota of Arlington has the same affiliation as Family Toyota of Burleson. I think the Better Business Beaure, some news channels, all social media sites, yelp, twitter, facebook etc) should be aware of how poorly they handle their customers maybe they can take their business were it would be appreciated. After all no one wants to be treated unfairly. I didn’t ask for that. Ps... A very Disappointed Custmer!! That should be illegal to do so, I am going to look more into this situation since Ronnie Beck didn’t. Thanks you for really not caring-and being dishonest!!!!! More

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Paul ward is amazing Came in I got a car I am so happy this car is amazing thank you toyota. Paul ward went above and beyond my expectations Came in I got a car I am so happy this car is amazing thank you toyota. Paul ward went above and beyond my expectations More

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Good working team Nice & helpful salemen Sean & Nick included the manager team. Especial thanks to the saleman Sean. Keep up the good works. Also thanks to Ronnie too. Nice & helpful salemen Sean & Nick included the manager team. Especial thanks to the saleman Sean. Keep up the good works. Also thanks to Ronnie too. More

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It was a great experience the people were helpful. Family Toyota of Arlington is an awesome place to purchase a vehicle. The sales rep Janett was very helpful answered any questions I had. I would reco Family Toyota of Arlington is an awesome place to purchase a vehicle. The sales rep Janett was very helpful answered any questions I had. I would recommend family n friends to this place. More

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Amazing Service! I highly recommend Family Toyota! Paul was awesome to work with. He listened to all my concerns regarding financing and worked with me to get me to a I highly recommend Family Toyota! Paul was awesome to work with. He listened to all my concerns regarding financing and worked with me to get me to a price I was comfortable with. More

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Customer service was AWESOME! Paul Ward helped me tremendously with the purchase of my new vehicle! Not only did he go far and beyond to make sure I was happy with the vehicle but Paul Ward helped me tremendously with the purchase of my new vehicle! Not only did he go far and beyond to make sure I was happy with the vehicle but that the price also fit my needs! And Daniel helped me with the warranty of the vehicle and explained the financing with so much ease! Go see them today! More

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Very clean and efficient dealership. Overall great experience. I came in looking for a used work truck and they were very quick and considerate. They work efficiently to help you get in a Overall great experience. I came in looking for a used work truck and they were very quick and considerate. They work efficiently to help you get in and out of the dealership in a timeful manner. More

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Awesome experience My experience at Family Toyota was a good one it was professional and helpful five stars very professional very helpful again pleasant experience. Sho My experience at Family Toyota was a good one it was professional and helpful five stars very professional very helpful again pleasant experience. Shout out for Paul Ward & Zoe as well as Daniel in finance & Ronnie Back for making it happen More

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