Rory Clemons

⚠️ VERY BAD EXPERIENCE – DISHONESTY AT ELMHURST FORD & ELMHURST CDJR ⚠️ Yesterday I visited Elmhurst Ford with the intention of purchasing a 2024 Honda Prologue Touring (VIN: 3GPKHXRJ7RS510355 / Stock: ELMHURST CDJR ⚠️ Yesterday I visited Elmhurst Ford with the intention of purchasing a 2024 Honda Prologue Touring (VIN: 3GPKHXRJ7RS510355 / Stock: A510355) that I saw advertised on their website. From the beginning, there was a lack of transparency. The salesperson confirmed that he would bring the vehicle from Elmhurst Chrysler Dodge Jeep Ram and asked me to wait. After more than 20 minutes, he came back with a Tesla Model 3, claiming the Honda had already been sold—despite previously telling me he was going to get it. I then drove directly to Elmhurst Chrysler Dodge Jeep Ram, where the vehicle was actually on display. I started the purchase process, and they began appraising my trade-in. During that time, the same Ford salesperson showed up, which was highly suspicious. Shortly after, the process suddenly stopped without a clear explanation, and I was told again that the vehicle had been “sold.” This situation shows a complete lack of honesty and coordination, and possible internal interference between both dealerships. 🔴 Key issues: Misleading information about vehicle availability Wasted time due to false promises Poor communication between dealerships under the same ownership Lack of respect for the customer Signs of internal pressure or manipulation affecting employees It is unacceptable for two dealerships under the same ownership to operate this way. This reflects not only disrespect toward customers, but also toward their own staff. ❗ Conclusion: I do NOT recommend doing business with these dealerships. The dishonesty and lack of professionalism were clear throughout the entire experience. More

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Deceptive practices and hidden markups from this dealer. Buyer beware. Highly recommend shopping around and getting multiple quotes before dealing with this location. Buyer beware. Highly recommend shopping around and getting multiple quotes before dealing with this location. More

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Excellent car buying experience at Roesch Ford. Rory was extremely professional and helpful in getting exactly the car I wanted to get and navigating the entire process. I would definitely return t Rory was extremely professional and helpful in getting exactly the car I wanted to get and navigating the entire process. I would definitely return to the dealership and talk to him the next time I need a car. More

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1st rate sales and service. Highly recommended. A dealership that customer focused to making purchasing a vehicle seamlessly. Thank you! Highly recommended. A dealership that customer focused to making purchasing a vehicle seamlessly. Thank you! More

by SHANE_STEVENSON Verified Customer Verified Customer

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Rory was amazing! He worked with me for three weeks to get the car I wanted at the price I wanted. Rory was professional, personable and informative through the whol He worked with me for three weeks to get the car I wanted at the price I wanted. Rory was professional, personable and informative through the whole process of trading in my 2021 Mach-E and purchasing a 2025 Mach-E, More

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Rory was fantastic. He was very helpful and eager to find the SUV with the features I wanted. He was very helpful and eager to find the SUV with the features I wanted. More

by LORRIE.DICESARE Verified Customer Verified Customer

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Roesch Ford is very welcoming and accommodating. From the moment you walk in, you are greeted with smiles and kindness and experts who are excited to help you find a vehicle that suits your needs. T From the moment you walk in, you are greeted with smiles and kindness and experts who are excited to help you find a vehicle that suits your needs. They are also very knowledgeable and have answers to all of your questions. I personally worked with Rory Clemons and he really made my car buying experience a pleasurable one. This was my first time purchasing a vehicle and he took all the guesswork out of it. He was very patient and knew exactly what I needed before I even knew what I wanted. He also went through great lengths to make sure that I had a reasonable monthly payment and warranty. In addition to making sure the entire process was seamless. I am very pleased with the vehicle I selected, the dealership that I purchased it from, and salesperson who helped guided me throughout the my journey. More

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I think that this dealer is honest and Ryan helped me answer any questions that I had. Ultimately that’s what helped me make my decision. Sam in finance was great as well really went to bat for me Don’ answer any questions that I had. Ultimately that’s what helped me make my decision. Sam in finance was great as well really went to bat for me Don’t hesitate to use Roesch Ford for your vehicle needs. More

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by PATRICIA.SHEPARD01 Verified Customer Verified Customer

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If you are looking for a car and know what you are looking for this is the place to start and they will go above and beyond to get what you need looking for this is the place to start and they will go above and beyond to get what you need More

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