Rose Fritsch | Page 10

New Pacifica Very easy and smooth experience. Rose was very knowledgeable and helpful. Not pushy and very friendly. Will recommend to family and friends for future Very easy and smooth experience. Rose was very knowledgeable and helpful. Not pushy and very friendly. Will recommend to family and friends for future purchases. More

Helpful 0

Report | Print

Wonderful staff Chad and Rose helped me purchase a new car. Would highly recommend them both! Both very friendly! Thank you again. I recommend dupage dodge to everyon Chad and Rose helped me purchase a new car. Would highly recommend them both! Both very friendly! Thank you again. I recommend dupage dodge to everyone More

Helpful 0

Report | Print

Phenomenal Thumbs up! Dupage is by far the best Dodge dealership in the country with excellent custumer service and wonderful staff. Donnie and Rose were excepti Thumbs up! Dupage is by far the best Dodge dealership in the country with excellent custumer service and wonderful staff. Donnie and Rose were exceptional and got me the exact car I wanted hassle free. I highly recommend Dupage to anyone looking to purchase a vehicle for the first time or last. Great job guys. More

Helpful 1

Report | Print

FANTASCTIC!! Rose was just the best! She made me feel comfortable, she showed me all the features on my new vehicle. She was just super accommodating!!!! Rose was just the best! She made me feel comfortable, she showed me all the features on my new vehicle. She was just super accommodating!!!! More

Helpful 0

Report | Print

Great experience! We love our new Pacifica we worked with Rose, Mandy, and Donnie all whom were very nice, not pushy at all, and very accommodating to our needs! We love our new Pacifica we worked with Rose, Mandy, and Donnie all whom were very nice, not pushy at all, and very accommodating to our needs! More

Helpful 4

Report | Print

Great Experience I had an appointment with the dealership in Skokie and realized I had a chrysler dealer down the street from where I lived so I went there instead and I had an appointment with the dealership in Skokie and realized I had a chrysler dealer down the street from where I lived so I went there instead and I wasn't disappointed the sales lady Rose took care of me made me feel comfortable. The car I wanted she went and got I test drove it she was able to tell me everything I wanted to know about the car. I tell you she knows what shes doing she's a really good sales person I was so satisfied a couple days later I took my wife to Rose and we bought another car. More

Helpful 0

Report | Print

Excellent Dealership...Highly Recommend From the moment I walked in, to the time of my purchase, to my interactions with the employees Rose Fritsch sales person and her managers Tom Conway a From the moment I walked in, to the time of my purchase, to my interactions with the employees Rose Fritsch sales person and her managers Tom Conway and Joe Segretti to my dealings with Finance and Julie Stracke, to my need for service and being helped by Ursula Sedivy. Everyone was more than professional, attentive and seemed to really care about my needs and what I was looking for. The purchase of my 2015 Jeep Patriot was probably the easiest purchase I have ever made. I never felt pressured and I always felt as though they had my best interest at heart. I received a great value for the price I paid. Rose, Joe and Tom made the buying process very low pressure and easy. The finance depertment was prompt and courteous they explained and the process went very smoothly and I did not have to spend my whole day there. When I brought my Jeep in for service Ursula arranged a loaner vehicle for me so that I was not inconvenienced. The service department has addressed all my needs in a timely manner. I highly recommend DuPage Dodge Chrysler Jeep and have referred several people that have purchased vehicles there. More

Helpful 0

Report | Print

DO NOT BUY ANYTHING FROM THEM!!! Bought my car from the show room. The salesman wouldn't let me test drive the actual car. He stated its a brand new car and didn't want to pull it out Bought my car from the show room. The salesman wouldn't let me test drive the actual car. He stated its a brand new car and didn't want to pull it out of the showroom unless I bought it. He let me test drive another vehicle just like the one I wanted to buy. Anyway, I bought the car and a month later my tire pressure light came on! Took it in and they said it's because it's cold. Brought it in the second time and they said it was a bad sensor and gave me a rental untill they fix it. Few days later they call and told me they popped the tire while trying to put the sensor in. Waited few more days till they got a new tire. I came to pick up my car after it was done and drove it for a week and the tire pressure light was on again. Took it in again and they stated it was a bad sensor and they would replace it. Few months later, the car starts jerking through every gear and wouldn't even slow down and the motor was making noise. I bring in the dealership and they kept it for a few days and didn't even look at anything. Not even a mile went up. I asked them what was wrong they said nothing. I drove it for a bit longer and brought it in again for a recall and the jerking. They held it for a few days and didn't put in the recall part or check the jerking. i called to make a appointment to make sure they look at it, and asked for their names. And I came in the next day for them to look at it again and asked for the recall part, they told me the recall part is coming in. I told them I've been waiting for two months. It's Chrysler parts coming from America not China. It doesn't take two months. I asked for a paper when they ordered it and where it's coming from and they stated it was waiting for customer approval to be ordered!!!! I told them who the guys were that I spoke to and they stated they don't have anyone by those names that work here! The general manager took me into a office that wasn't even his and told me "IF YOU DO NOT LIKE THE SERVICE WE DO HERE GO TO ANOTHER DEALERSHIP" I told him that's great customer service and from now on I will be standing by the tech and making sure he checks everything I want to be checked. The GEneral manager came up to me and said "you can come with me and I can sell you another Chrysler just like yours but with better rims! I told him he's a idiot if he thinks I will ever buy a car from this dealer again! Especially that he just told me to go to another dealership, when it's their issue that they aren't fixing my car! I asked the general manager why he took me into a room and why is he talkig to me if he has nothing to do with service, he stated he doesn't know why he's talking to me! But everytime I came in for a oil change they were so nice and quick for changing your oil, why? Because you pay out of your pocket for it. I took my car back their again and they finally put in the recall after 3 months and they car was still jerking and still making noise from the motor, they stated Chrysler came out and said my car was okay, but Chrysler didn't sign off on it. Half of the time they didn't want have any rentals and can't reserve them. But URSRLA apparently can reserve any for her customers! PLEASE BE AWARE THESE PEOPLE THAT WORK HERE THINK WE DONT KNOW WHAT THEY DO! STAY AWAY!!!! More

Helpful 3

Report | Print

Dupage Dodge Bait an Switch I got a e-quote for a truck at Dupage bait an switch. I then confirmed the price with JR Mercado. I then went to buy that truck only to be told that i I got a e-quote for a truck at Dupage bait an switch. I then confirmed the price with JR Mercado. I then went to buy that truck only to be told that is NOT the price it's 15k more than E-quote price. Called JR who laughed and told me must have been a mistake. CLASSIC BAIT & SWITCH. IT gives Dodge a BAD reputation . More

Helpful 2

Report | Print

Very friendly customer service Rose made a new car experience a very enjoyable experience and they had a kids room to help keep my daughter entertained while waiting. She even prov Rose made a new car experience a very enjoyable experience and they had a kids room to help keep my daughter entertained while waiting. She even provided us something to drink and a snack for my girl while waiting for approval for financing. The deal we worked out for transporting vehicle to my home was a huge plus. The only thing that I felt uneasy about was the agreed price, but I did not have to put any money down and added a lifetime power train warranty. The interest rate I thought was kinda high for my credit rating. Not sure if it was because I selected 84 mo. I am confident that I can refinance later through my bank though. Overall it was a good car buying experience. More

Helpful 0

Report | Print