Rose Serafino

Do NOT, I repeat do NOT ever buy a Grand Wagoneer from Huffines!! Ours has been in the shop over 3 months of the 10 months we’ve owned it and is currently back with the service department because the ther Huffines!! Ours has been in the shop over 3 months of the 10 months we’ve owned it and is currently back with the service department because the thermostat went out. It has been an absolute nightmare of issue after issue. With zero help from the management staff at Huffines. We were first time Huffines customers and they sold us good on their family values and customer service. I have never regretted a decision more. We will never purchase a Jeep brand vehicle again and we will never purchase from Huffines again. The sales department does not follow up on calls or emails nor do they do anything they say they are doing to help resolve ongoing issues. The service department is wonderful, especially the shop foreman Chris, but when you purchase a brand new $120,000 vehicle for your family you expect it to work and work safely. Not leave you stranded on the highway with your kid in tow. The poor quality of the “luxury” Grand Wagoneer is unbelievable. More

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Had our Jeep towed in on a Monday morning and called Rose. She ALWAYS takes care of us and keeps us updated on any issues or repairs needed along with giving us the best price possible. I'm not usuall Rose. She ALWAYS takes care of us and keeps us updated on any issues or repairs needed along with giving us the best price possible. I'm not usually a fan of using dealers but dealing with Rose is a different level of customer service. There's a reason that she's been there so long. She knows her customers and they ask for her. It was a pleasure having her make the best out of a not so good situation. Rose is a 20 out of 10. More

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