Rosie Gonzalez

Droblesfitness responded

Rosie from customer relations never returned My numerous calls requesting assistance and direction for resolution on a scratch on my vehicle which was documented during a walk around before driving off the lot. It was advised to me that I would be contacted with a resolution. I inquired several times over the last 4 months since purchasing back in October and still have not heard back. I last spoke to Rosie in November and was given an excuse about the lack of a response due to the holidays. Every time I called Rosie I got her voice mail. I heard several excuses when reaching out to several people “ sorry, it’s the end of month- we are so busy” “sorry, it’s the beginning of month- we are so busy”. “Sorry, it’s the Holidays- we are so busy.” Well we are now in February and I still haven’t heard anything back. I told Rosie I received an email requesting a review, and I am the type of person that leaves a review, i would like to leave a positive review but at this point (in November) I am so frustrated I feel the best I can do is leave no review. Rosie’s response was” well if you feel you need to leave a bad review then I understand and you are free to do that”. This is the customer relations representative saying this… if anyone should care and do their best to resolve an issue it’s her. A lack of interest and an unwillingness to resolve was immediately recognized by that comment. after all this time I feel it’s time for me to simply give feedback to warn others. Miguel was responsive and escalated my concerns until he didn’t respond any longer. I was requesting assistance and no matter who I reached out to I was not given a resolution. Dan provided misleading finance rates and in the end would not offer me the rate I qualified for because the dealership “had to make some money on the deal.” With a credit score of over 800, I should not have been priced so high on the finance. My choice was to walk or sign. It was 8 pm on a Friday and I had my wife and Newborn with us. My hands were tied so I had to sign, and seek a refinance later. I would not recommend this dealership to anyone. Do yourself a favor and go to a different jeep dealership down the road when buying. There is a dealership every 20/40 Miles. Shop here but purchase somewhere else. Get anything they say or promiss in writing before doing any paperwork. They will give you all the attention in the world when you are shopping, as soon as you sign they ghost you.