Ross Wear | Page 3

Ross Wear took excellent care of me this morning at the Motorwerks service. He took the time to make me aware of a recall I didn't know about while replacing a part in my vehicle. Motorwerks makes you co Motorwerks service. He took the time to make me aware of a recall I didn't know about while replacing a part in my vehicle. Motorwerks makes you comfortable and is courteous to the customers. More

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Always great experience at barrington cadillac service is great helped find answers for extended warranty. Guys who work in service always spot on and helpful great helped find answers for extended warranty. Guys who work in service always spot on and helpful More

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Very professional and comprehensive service, I will absolutely be returning to Motor Werks Cadillac. The service adviser acknowledged me as soon as I arrived. He was extremely prepared, having reviewed absolutely be returning to Motor Werks Cadillac. The service adviser acknowledged me as soon as I arrived. He was extremely prepared, having reviewed my previous repair visits. My service was done in the time stated and all involved were extremely pleasant and knowledgeable. More

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Thank you to Motor Werks! My experience buying a vehicle was the best I ever had. Also, your Service Department was so helpful and a pleasure to work with. Everything was handled with true professionalism was the best I ever had. Also, your Service Department was so helpful and a pleasure to work with. Everything was handled with true professionalism. More

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This company stands beside their product. From sells rep.Bill Heussner to service Ross Ware and GM Rick Ayash, you couldn’t be in better hands! rep.Bill Heussner to service Ross Ware and GM Rick Ayash, you couldn’t be in better hands! More

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Excellent customer service an friendly staff! I am on my second Cadillac and will continue to be part of the Motorwerks fan base, Wonderful sales and service experience. This dealership and th I am on my second Cadillac and will continue to be part of the Motorwerks fan base, Wonderful sales and service experience. This dealership and their team care about their customers and go the extra mile, In fact they run special customer appreciation events like free car inspections, discounted service and BBQ"s! I always appreciate the familiar faces of the service team, their personal greeting and their knowledge. They take the time to listen, provide updates through the process and follow up after your visit. Special call out to Adam and Ross, thanks for your patience, time and knowledge! More

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We love Ross Wear. He is the best ! My family always keeps at least two Caddy vehicles. Two years ago, the service team in Barrington dropped the ball for a few times. We did consider sw My family always keeps at least two Caddy vehicles. Two years ago, the service team in Barrington dropped the ball for a few times. We did consider swap the Caddy for other brand. Before we make the change, the new service team rebuilt the service quality. Since then, Ross Wear is our service advisor. He is awesome. Our family's safety depends on the reliable vehicle. Every time I bring the vehicle back for service, I feel my car is on the safe hand. There are other famous brand of vehicle out there. It's not exaggerated, we keep using Caddy because of the fantastic service team. More

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Frank Fiore & the entire staff was very patient and helpful. I was in a difficult situation: I needed to trade in two cars for one. Unfortunately, I needed a near-new used car at a reasonable price, and a signif I was in a difficult situation: I needed to trade in two cars for one. Unfortunately, I needed a near-new used car at a reasonable price, and a significant amount of money for the cars being traded in. Fred Fiore asked: " What do you want?" He found me EXACTLY the make and model.... even with the best paint and interior colors!! Very grateful to Frank & Motor Werks staff. More

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Excellent service for my 10 year old Cadillac. I have been driving for over 50 years and have experienced every level of motor vehicle service from unacceptable to exceptional. I am very pleased I have been driving for over 50 years and have experienced every level of motor vehicle service from unacceptable to exceptional. I am very pleased to state that I continue to receive exceptional service from Adam Weller and Ross Wear. But more than their exceptional service is their professionalism as evidenced by their "doing the right thing". Previously I had noticed that there was water in the trunk of my Cadillac and brought it in for the correction of that problem. I paid the bill and thought that the matter had been resolved. However, it became evident that the problem had not been corrected because there continued to be water in the trunk. Their professionalism became readily apparent by their testing and re-testing each possible cause for the leak for over 1 week during which time I was provided with a new Cadillac loaner for my use. When I arrived to collect my vehicle Adam and Ross explained in detail, every action that was taken to remedy the leak problem. It was obvious that much thought, time and effort had been expended on my behalf. When presented with the statement for the services rendered it was $0. They stated to me that they endeavor to "to do the right thing" for their customers and that the leak problem should have been corrected the first time I was there. However, they used the wrong word when they characterized me as their "customer". More aptly and justifiably, they should have referred to me as their "client" because of the professionalism which was demonstrated to me by Adam and Ross. Please be assured that I will continue to have my Cadillac serviced by Motor Werks Cadillac of Barrington, at least for so long as Adam and Ross are there. Credit where credit is due and Congratulations on a job well done. More

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Amazing! Great service and they care I came in and the salesman Scott was great. Daniel and Scott were great and they were willing to work with me. Everyone should buy a Cadillac at Motor I came in and the salesman Scott was great. Daniel and Scott were great and they were willing to work with me. Everyone should buy a Cadillac at Motorwerks! More

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