Rowley Clayborn | Page 8

Very satisfied with the purchase of a new vehicle staff was helpful they listen to specific needs whatever you needed they got it for you was helpful they listen to specific needs whatever you needed they got it for you More

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Process went great with sales and finance. Listened to what I wanted and had the knowledge of the vehicles.Need more words to complete survey. what I wanted and had the knowledge of the vehicles.Need more words to complete survey. More

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I'm a long time customer of Russ Darrow. I only buy/service my vehicles there. Great customer service always. Good deals. Thanks Rowley Clayborn, George Matthews, and Gerald from finance. buy/service my vehicles there. Great customer service always. Good deals. Thanks Rowley Clayborn, George Matthews, and Gerald from finance. More

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Rowley was awesome he is very professional. He will be honest with you but you will never feel pressured to buying a vehicle when you work with him. Rowley is a down to earth guy with a bubbly personality honest with you but you will never feel pressured to buying a vehicle when you work with him. Rowley is a down to earth guy with a bubbly personality. I love my new vehicle and I am thankful for Rowley's help. He's very humble. More

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This was a great experience. Everyone was so professional and kind to me . Im going to definitely recommend Russ Darrow to family and friends. Thanks and kind to me . Im going to definitely recommend Russ Darrow to family and friends. Thanks More

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FALSE ADVERTISING AND DISHONEST SALESMEN. So I see a preowned 2015 Mercedes SUV through Car Gurus that Russ Darrow Honda has on the lot. I speak to the salesman who told me they got the car in So I see a preowned 2015 Mercedes SUV through Car Gurus that Russ Darrow Honda has on the lot. I speak to the salesman who told me they got the car in trade - wife wanted a smaller car. Salesman Rowley leads me to believe they would accept a lower than posted offer if I come in person. I get there with my wife all excited to buy the car at an expected price and he brings the sales manager who treats us like dirt. Not only will they not accept any price less than what was posted, but the three free oil changes that come with "any used purchase" do not apply to this vehicle becasue this vehicle requitres ful synthetic motor oil. It was a complete lie, a sham just to get us into the showroom. THIS IS CLEARLY FALSE ADVERTISING BOTH IN THE ONLINE AND TV ADS AND EVEN ON THEIR ON HOLD PHONE ADS. So we leave disgusted. Salesman next calls me multiple times with offers of "one free detailing per year for life" - or we wil l also throw in at least one free sythetic oil change - MORE LIES. After going back and forth for a week AND IN PERSON THREE TIMES THINKING WE WOULD GET THE SALESMAN PROMISED AD ONS THAT WERE THEN NOT APPROVED BY THE SALES MANAGER!!! We finally ended up buying the car at the full posted price with a handwritten note from the sales manager saying we could have TWO detailings that expire in two years. Who knows if that handwritten note will ever be honored. The sales manger signatire is not even legible. Its liek the sales manger did everything he could to keep us from buying this car and the salesman was lying to us just to get us back in the showroom to talk. HORRIBLE EXPERIENCE - DISHONEST PROMISES. And when we get the car home we find a huge scratch that we didn't see previously - good luck with at. NEVER AGAIN RUSS DARROW HONDA. FALSE ADVERTISING AND DISHONEST SALESMEN. More

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Great guy very transparent on the deal. Was able to get me a reliable car with a good deal and cheap auto insurance when it was hard for me to find one. me a reliable car with a good deal and cheap auto insurance when it was hard for me to find one. More

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Thank you Rowley Clayborn I Love My 2017 Honda Civic you worked your magic like you said you would and I Appreciate everything you did to get me in it 🥰 worked your magic like you said you would and I Appreciate everything you did to get me in it 🥰 More

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Great sales and service team. Processing was easy and convenient. I would recommend Russ Darrow to my neighbors family and co-workers. My next car purchase will be with Russ Darrow convenient. I would recommend Russ Darrow to my neighbors family and co-workers. My next car purchase will be with Russ Darrow More

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Customer satisfaction Guaranteed Overall experience was unexpected fast and friendly service. Sales employees were efficient and extremely helpful! Russ Darrow you Rock! Thank you y Overall experience was unexpected fast and friendly service. Sales employees were efficient and extremely helpful! Russ Darrow you Rock! Thank you your team ultimately awesome!!! More

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