Roxana Munoz | Page 11

Wasn’t clear about the loan percentage rate, got us to take out a loan with Kia when we already had a loan at the same rate. We were asked if Kia could give us a lower rate would we take it and we said ye take out a loan with Kia when we already had a loan at the same rate. We were asked if Kia could give us a lower rate would we take it and we said yes but wasn’t told that the rate was the same and not lower, then loan that we already had. More

by freeland.somorrow3 Verified Customer Verified Customer

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One of the worst dealer repair center ever. They don’t care how they return your property. I heard something rattling under my hood and when I opened it I noticed the engine plastic cover was n They don’t care how they return your property. I heard something rattling under my hood and when I opened it I noticed the engine plastic cover was not off and rubbing on the drive belt, this could have been a disaster. Also the cover over the fuse box was missing, had to search my car and found it under the seat. I took it in for a check engine light and they wanted to charge me approx $9,000 in repairs. I do not trust these people and you should either. I don’t trust them to do the repairs they suggest unless I’m sitting there watching the repair. I will never ever go back there again. I will pay to have my car towed a 100 miles away before I return here. The absolute worse experience. More

by LUCKETT.AARON Verified Customer Verified Customer

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Roxane was extremely helpful In helping me find the perfect car and settle on a price that was fair and made sense. Excellent service and personable! perfect car and settle on a price that was fair and made sense. Excellent service and personable! More

by Amber Verified Customer Verified Customer

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Horrible customer service. My car has been there since 1/2023 & it's now 9/2/23. My car has been there since 1/2023 & it's now 9/2/23. More

by cindyhod Verified Customer Verified Customer

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Great job great job great job great job great job great job great job Ty job great job Ty More

by laxer0 Verified Customer Verified Customer

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Perfect Service I was greeted fast. The employee was super nice. She new what she was talking about. She got me in and out fast. The employee was super nice. She new what she was talking about. She got me in and out fast. More

by LIZ9486 Verified Customer Verified Customer

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My purchase process was fast and smooth. Roxanna you ROCK! Thanks again for a smooth process Roxanna you ROCK! Thanks again for a smooth process More

by TLHNTDG2 Verified Customer Verified Customer

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Great customer service, she stepped in due to my original sales person not being in yet. sales person not being in yet. More

by SUE26 Verified Customer Verified Customer

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They didn’t tell me or show me where I can wait or rest. I just waited 3hrs outside in hot weather. And they didn’t tell me specifically what how they change system or upgrade. They just gave me a paper wha I just waited 3hrs outside in hot weather. And they didn’t tell me specifically what how they change system or upgrade. They just gave me a paper what they did. I understand everyone has their duty and busy but they need to be more kind and explain to a customer, specially 1st time visitor like me. I wouldn’t come to just check my car here. More

by BRANDONMOM423 Verified Customer Verified Customer

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I called and talked to Hector about the car I want. He is very straight forward and reasonable. We talked for about 10 minutes and agreed on the price. When I went in, the car was already cleaned up He is very straight forward and reasonable. We talked for about 10 minutes and agreed on the price. When I went in, the car was already cleaned up. Hector greeted me and not one word about price any more. The rest went swiftly with Roxana, from application, inspection to drive off was so smooth. Gilbert at finance was also very efficient, not grinding and pushing hard at all. I appreciate that. More

by MONITA_NG Verified Customer Verified Customer

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