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Roy Malinov

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Roy Malinov

Roy Malinov | Page 23

Finance

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

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483 Reviews

Overview Reviews (483)

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483 Reviews

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483 Reviews of Roy Malinov

July 16, 2020

Dealership Rating

Employee Rating

Andre Arzuza, was the only Sales in the Department to help me buy the car and Roy Malinov, Finance. Service Advisor, E. D' Amato,***** David, the tech, ***** help me buy the car and Roy Malinov, Finance. Service Advisor, E. D' Amato,***** David, the tech, ***** More

by CTREZOOM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Andre Arzuza , Service Advisor: Edward D'Amato, (5 Stars)

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Jul 16, 2020 -

Bay Ridge Subaru responded

We are delighted to learn of your satisfaction. Thank you so much for your business. Our team welcomes you again! Sincerely, Tom Ruggiero, Dealer Principal

July 16, 2020

Dealership Rating

Employee Rating

Personalized experience... Professional and Attentive! Mike Chiusano , Manager , took the time to personally meet with us right before the COVID-19 shut down and stayed in touch . Once the dealership opene Mike Chiusano , Manager , took the time to personally meet with us right before the COVID-19 shut down and stayed in touch . Once the dealership opened he was there to welcome us back! Attentive and professional, it is evident Mike leads by example! Roy and Andre both excellent customer service. Thank you!. More

by JPURPLE1218

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Chiusano, Andre Arzuza

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Jul 16, 2020 -

Bay Ridge Subaru responded

Glad to hear that you are enjoyed our services at Bay Ridge Subaru! It is our pleasure to be able to help you with all of your car needs, and thank you for choosing us. Take Care. Sincerely, Tom Ruggiero, Dealer Principal

July 16, 2020

Dealership Rating

Employee Rating

Excellent service.. Cornelius did a great job. I will definitely recommend my friends and family to Bay Ridge Subaru. Happy to be a part of the Subaru family. definitely recommend my friends and family to Bay Ridge Subaru. Happy to be a part of the Subaru family. More

by MERLENAMAXWELL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cornelius Middleton

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Jul 16, 2020 -

Bay Ridge Subaru responded

Thank you for the recommendation, Merlena! Cornelius and our team were happy to help you and ensure that you were satisfied with your purchase. We hope you enjoy your new car. Sincerely, Tom Ruggiero, Dealer Principal

July 15, 2020

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Employee Rating

Chris Malone was incredibly helpful and insightful during the entire purchasing process. His knowledge and patience throughout the time I spent at Subaru was beyond reproach. I could not be more satisfied wi the entire purchasing process. His knowledge and patience throughout the time I spent at Subaru was beyond reproach. I could not be more satisfied with the experience. More

by WILLIAM.MCGRATH0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Chiusano, Chris Malone

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Jul 16, 2020 -

Bay Ridge Subaru responded

Thank you for your kind review as well as your five star rating. We are glad you had an excellent experience at Bay Ridge Subaru. Chris is outstanding & we are lucky to have him on our team. We appreciate you choosing Bay Ridge Subaru & we hope to see you again soon! Sincerely, Tom Ruggiero, Dealer Principal

July 14, 2020

Dealership Rating

Employee Rating

Poor Customer Service and No Follow-Up I'll begin with the good. Roy, our finance guy, was nice, funny, helpful and provided sound advice specifically around our down payment. (He corrected I'll begin with the good. Roy, our finance guy, was nice, funny, helpful and provided sound advice specifically around our down payment. (He corrected a misconception we had when he didn't have to.) However, the sales piece was a different story. Our sales associate didn't return our emails or calls, failed to confirm the delivery time and date, and bungled sending the window sticker to our insurance company despite his explicit word that he had taken care of it. This put our coverage at risk of cancellation and in the end I had to resolve the issue with Geico myself. Further, I wrote an email to the management expressing my dissatisfaction and, as of today, have received zero response. It's as baffling as it is unacceptable, especially considering the fact that we purchased a new Subaru. More

by Patrick

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Andre Arzuza

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Jul 14, 2020 -

Bay Ridge Subaru responded

Patrick, your feedback is important to us and we regret to hear of your dissatisfaction. From our records, it shows that we forwarded the window sticker on 7/2/20 after a phone conversation we had. Also, we did confirm with you the time for delivery but perhaps there was some miscommunication. Once again, I apologize for any inconvenience we may have caused you. It is always our #1 goal to satisfy all of our customers. We hope to do business with you again in the future and if you have any questions or concerns, please don’t hesitate to reach out. Sincerely, Mike Chiusano

Jul 15, 2020 -

Bay Ridge Subaru responded

Patrick, I’m sorry you feel like you didn’t have a good experience and customer satisfaction is our ultimate goal. We will address this issue with the staff at our next meeting to go over how we can improve as a team for our clients. We hope you have many happy miles with your new car and if you wish to discuss this further give me a call at 718-234-7960 Ext 109. I hope we can make this experience turned around to a happy one (which we want it to be). Sincerely, Mike Chiusano.

Jul 14, 2020 -

Patrick responded

Mike, thank you for your response. To your points: On 7/2/20, you and I indeed had a phone conversation and the window sticker was forwarded (which you took care of very quickly, which I thank you for.) However, that this conversation even had to happen was because Andre, our sales associate, did not initially send the sticker despite him telling us that he did. Andre did not confirm the time and date of delivery with myself or my wife. He admitted as much, and his excuse was that he had been "really busy." I'm not sure what else to say about that. I'm sorry, but if your "#1 goal" is to satisfy your customers, why respond to their reviews by telling them that, basically, they are wrong? A simple, "I apologize and will address this with my staff" would feel far far disingenuous, which is currently how your response reads, especially when it doesn't address the general lack of attention and follow-up that soured what should have been a good experience (it's our first car, after all.) Best, Patrick

July 11, 2020

Dealership Rating

Employee Rating

Gerald and everyone I interacted with at Bay Ridge Subaru was fantastic. As a first time car leaser, they made me feel confident and knowledgeable about my car. Great experience! was fantastic. As a first time car leaser, they made me feel confident and knowledgeable about my car. Great experience! More

by JULIA.HYNES

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gerald Wactor

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Jul 13, 2020 -

Bay Ridge Subaru responded

JULIA.HYNES, Congratulations on your new car! I'm glad so many of our staff members were able to assist you throughout the process. Thank you for shopping with us and we hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

July 10, 2020

Dealership Rating

Employee Rating

Gerald took his time with my family. He showed us several vehicles and explained the different features to us. He was very attentive and suggested the perfect model. vehicles and explained the different features to us. He was very attentive and suggested the perfect model. More

by CYNTHIRJAMES

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Chiusano, Gerald Wactor

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Jul 13, 2020 -

Bay Ridge Subaru responded

Thanks, CYNTHIRJAMES! We are so pleased to hear you had a wonderful experience working with Gerald. Congratulations on your new car! Sincerely, Tom Ruggiero, Dealer Principal

July 03, 2020

Dealership Rating

Employee Rating

Gerald was very helpful and responsive during the sale process. I felt that he was understanding of my price requirements, as well as my motivation to move fast. process. I felt that he was understanding of my price requirements, as well as my motivation to move fast. More

by BRENDANJ.BUTLER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gerald Wactor

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Jul 06, 2020 -

Bay Ridge Subaru responded

Thank you for sharing your satisfaction with us, Brendan. We appreciate you taking the time to visit our dealership. Congratulations on your new purchase! Sincerely, Tom Ruggiero, Dealer Principal

July 03, 2020

Dealership Rating

Employee Rating

It was unfortunate that I could not see the car before purchasing(due to covid). But service was great. They were thorough, patient, and understanding. purchasing(due to covid). But service was great. They were thorough, patient, and understanding. More

by STEPH C

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gerald Wactor

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Jul 03, 2020 -

Bay Ridge Subaru responded

Steph, congratulations and thank you for trusting us at Bay Ridge Subaru. COVID-19 did add a layer of complexity to our industry, however we go above and beyond to ensure our client friend safe and understood. We hope to see you again for all your vehicle needs in the future. Sincerely, Tom Ruggiero, Dealer Principal

July 01, 2020

Dealership Rating

Employee Rating

All online, very simple. We reached out about some used car options and ended up purchasing a new car because of the financing specials and pandemic considerations. The corres We reached out about some used car options and ended up purchasing a new car because of the financing specials and pandemic considerations. The correspondence was easy and mostly via email. The car was delivered to us and all COVID protocols were followed. Chris was very friendly, easy-going and nice to work with. Would recommend to future purchasers. More

by MKMCNA

Verified Customer

Customer Service

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Chris Malone

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Jul 01, 2020 -

Bay Ridge Subaru responded

Congratulations! We are so happy to know your experience went well. Thanks for your feedback for us. We look forward to working with you again in the future for any other of your vehicle needs. Sincerely, Tom Ruggiero, Dealer Principal