"Roy Nuñez was my sales rep and he was awesome. Explained..."
Roy Nuñez was my sales rep and he was awesome. Explained every little detail of the deal in depth. Happy I came here! Would really recommend to everyone.
"Thank you Roy Nunez for helping us getting our new SUV!..."
Thank you Roy Nunez for helping us getting our new SUV! The process was very easy and simple. I recommend roy he is the best salesman.
"Roy nunez Was my salesman who help me to get the jeep I..."
Roy nunez Was my salesman who help me to get the jeep I wanted!!! They help me out with everything. Thank you
"Appointment set for 1:30pm, promise be out by 1-1/2hrs,..."
Appointment set for 1:30pm, promise be out by 1-1/2hrs, and actually they didn’t disappoint me. So they deserve five star. Thanks.
"On July 10th, 2020, I bought a Hyundai Accent 2012 at..."
On July 10th, 2020, I bought a Hyundai Accent 2012 at Nissan Rt 46.
Everything since the beginning was complicated. The financial department is a disaster, but I want to talk about the car itself.
The car was trouble ever since I took it home. Less than a week after the purchase, the brake started to make a very loud noise. A week later, the fender line fell off the car when I was driving. I had to stop, grab it, and put in the trunk.
A month later I noticed that the paint on the bottom of the doors was cracking and in less than a week later I was able to see all the rust under the paint. We took the car to Nissan twice, and they fixed the break and the fender line.
But the biggest problem is the engine light that came on 27 days after the purchase. I took the car back to Nissan several times. The first time they said that the gas cap was not tightening enough after I get gas. They ran a smoke test; the light went off because this is what happens after a smoke test is done. But after 100 miles driven, the light came back on. I took the car to Nissan again and at this time they said there was a leak in the fuel pump ring, and it needed to be replaced. This would cost $407 because it was not covered by the insurance.
The fuel pump ring was replaced, and the problem was not solved. They finally admitted that they did not know what the problem was, and they had to take the car to a Hyundai garage. Hyundai had the car for 14 days. 14 days just to find what was happening with the car. Hyundai finally said that the problem was the evap canister, and the part would take 30 days to be delivered.
I took the car back from Nissan and 5 minutes after I left, I noticed that the dashboard lights were off, and the dashboard was not working entirely. I got home and called Nissan and they asked to bring the car back and they would take to another Hyundai to check the dashboard and the engine light. At this time Hyundai took a week to check it. The dashboard was fixed but this other Hyundai only confirmed what was the problem and it would actually take 30 days to get the part. This happened on October 14th.
On May 28th Nissan called to say that the part had arrived. 7 months later. The car was not inspected and today I’m able to drive the car only because I took the car to a mechanic that replaced the evap canister and he was able to inspect the car. But 5 days later the engine light came back on, and he tried to fix another 3 times, unsuccessfully. The engine light is still on because I do not know what else to do. Not even Hyundai knows what the problem is, since the part that they said that should be replaced was replaced by my mechanic and it did not solve the problem.
I told Nissan by email that I would not take the car to replace the part because I knew that it would not work but they never answered me back, like expected. In less than one year I spent almost a $1000 to fix this car that "worth" $5k.
Update : after I wrote this review, Jamie Rusignuolo answered asking for me send an email. I did it but no answer. Long story short, after I insisted, Jeremy Baldwin answered my email : " I spoke with the General Manager about what's happening with your current vehicle. The only we could possibly do is buy back your current vehicle and roll the difference into a new or another preowned vehicle "
I answered back and I never received another answer. After 5 days, I sent another email and now that's the message : The address may be misspelled or may not exist. I'm wondering if I was blocked, hahaha ... this whole situation is a joke !!!
I gave up and my advice is : STAY AWAY FROM THIS PLACE !!!!!
"Roy Nunez is smart, personable, and considerate...."
Roy Nunez is smart, personable, and considerate. Usually, I hate the process of buying a car, but Roy was with me every step of the way, making the whole experience pleasant, professional, and swift. And I drove away with a beautiful car. Thank you Roy!
"Its always a great experience to visit route 46 nissan,..."
Its always a great experience to visit route 46 nissan, this is my second time coming to see My sales consultan Roy Nunez. He took care of me with a great deal. I will recommend him 100%.
"Roy Nunez was so helpful and i was very nervous and..."
- 2020 NISSAN ROGUE
Roy Nunez was so helpful and i was very nervous and afraid to let go of my old vehicle. I found a 2020 Nissan Rouge, beautiful color and style on Cars.com. He was extremely patient with me and my concerns. He definitely made my dreams come true for me and my fiancee in purchasing a safe and reliable vehicle. It was a rough night saying goodbye to my old vehicle, but he assured me that this new 2020 Nissan Rouge was perfect and definitely safe for me. All dealerships should have an employee like Roy Nunez on their staff.
Thank you again for everything Roy Nunez. He definitely should be appreciated for all his hard work and patience with me.
Hopefully, we will not have to buy another vehicle for a very long time, but if we do ROY NUNEZ WILL GET OUT BUSINESS!
Thank you again Roy Nunez for excellent customer service and understanding what the customer wants and within their budget. HE DEFINITELY DESERVES MORE THAN 5 STARS FOR HIS EXCELLENCE!
Jon M. and Karen C.
"Roy Nunez was polite, friendly & very helpful. Roy was..."
Roy Nunez was polite, friendly & very helpful. Roy was knowledgeable & professional and made my buying experience smooth and I highly recommend him. Thank you Roy
"Great dealership! Roy Nunez was extremely helpful in..."
Great dealership! Roy Nunez was extremely helpful in getting me the 2020 Murano for a price that was within my budget. I was so happy with the negotiations, that I drove 3 and a half hours from MA to purchase the vehicle. I highly recommend them! Make sure you ask for Roy!!