Roy Reger
Roy Reger at Gordie Boucher Lincoln of West Allis

Roy Reger

Service Manager

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

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4.7
36 Reviews
4.7

36 Reviews

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36 Reviews of Roy Reger

June 19, 2026

Dealership Rating
Employee Rating

Roy Reger was very understanding and willing to work with me on a solution to my car’s issue. He was attentive, kind and followed through after the car was repaired. More

by BethK
Service Price Transparency
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Recommend Dealer
Yes
Jun 19, 2026

Gordie Boucher Lincoln of West Allis responded

It’s great to hear Roy was attentive and followed up after your Lincoln Nautilus was repaired. Thank you for highlighting how understanding he was throughout the process. Please let us know if there’s anything else we can assist you with. Joe England General Sales Manager 414-327-6000

June 13, 2026

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All staff members are exceptional in their roles . Always helpful and prompt responses with questions. More

by SHAUNDOUGHERTY19
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 13, 2026

Gordie Boucher Lincoln of West Allis responded

It’s great to hear our team delivered exceptional and timely service for your Lincoln. Thank you for sharing your experience. We look forward to assisting you again. Joe England General Sales Manager 414-327-6000

June 08, 2026

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Absolutely great experience from start to finish with the service department at Gordie Boucher Lincoln West Allis. The entire team was professional, communicative, and made the whole process extremely easy. More

by benjamin.noeske
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kaitlin Hernandez

Jun 08, 2026

Gordie Boucher Lincoln of West Allis responded

It’s wonderful to hear the service on your Lincoln Nautilus was professional, communicative, and effortless from start to finish. Roy and our team value your perspective, especially coming from a colleague. Thank you for your kind feedback, and we look forward to caring for your vehicle again. Joe England General Sales Manager 414-327-6000

April 03, 2026

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I’ve serviced my vehicle at other locations but GBLWA went above and beyond the call of “Service”. Firstly, the facility is stunning for a car dealership, looks very contemporary but you feel special jus More

by MARCUS REYES
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Recommend Dealer
Yes
Apr 03, 2026

Gordie Boucher Lincoln of West Allis responded

It’s wonderful to know you felt welcomed by our contemporary facility and that Roberto provided courteous and transparent service on your Lincoln MKZ. We’re pleased the final cost matched expectations without surprises. We look forward to assisting you with future maintenance. Roy Reger Service Manager 414-327-6000

January 20, 2026

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Great service experience! All outstanding: check in | coffee bar | WiFi | video of service | check out. How many times can you say -Looking forward to my next service appoint More

by Kriaten Moore
Service Price Transparency
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Recommend Dealer
Yes
Jan 20, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Roy Reger Service Manager 414-327-6000

December 24, 2025

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Excellent service people are very helpful and the quality of work is outstanding. This is the place to go More

by NJMEILAND
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Recommend Dealer
Yes
Dec 24, 2025

Gordie Boucher Lincoln of West Allis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roy Reger Service Manager 414-327-6000

August 23, 2025

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Your typical deal, they will try and take you for as much money as they can. They don't give you the best advice and at least one of the managers is a smug xxxxx. More

by JP34
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Kifah Barakat, Dawn Kelly, Roberto Hernandez , Brian Mattison

Aug 27, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roy Reger Service Manager 414-327-6000

August 01, 2025

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Dawn Kelly and the Service Department crew are extremely dedicated, hard-working, and meticulous when servicing my vehicle. They all deserve five stars. More

by Z-Man
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, David Matuszczak, John Katrichis , Nick Louth - 5 Stars

Aug 01, 2025

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

July 16, 2025

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Employee Rating

Very nice, make sure to schedule an appointment for when I could get a rental vehicle More

by ransomfam2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Roberto Hernandez, AJ Kallas , Brian Mattison

Jul 16, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roy Reger Service Manager 414-327-6000

June 21, 2025

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Employee Rating

Thank you for repairing my cars. Everybody does great work you provide a wonderful level of service. More

by FISHING200015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2025

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

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